Posted at 11.28.2018
This essay will show a reflective consideration of communication skills in practice whist undertaking assessment and history taking of two Intensive Care patients with an identical condition. It'll endeavour to explore all aspects of non verbal and verbal communication styles and mirror upon these areas using Gibbs reflective routine (1988).
Scenario A -
Mrs Adam, 34, a passenger in a street traffic collision who was simply not using a seatbelt was thrown through the windscreen leading to multiple cosmetic wounds with extensive facial swelling which required her to be intubated and sedated. She currently has cervical backbone immobilisation which is awaiting a second stress CT. Mr Adam was also involved in the accident.
Scenario B -
Mr Adam, 37, man of Mrs James, the drivers of the automobile, was putting on his couch belt. He previously minor superficial facial wounds, fractured ribs and a fractured right arm. He is alert and orientated but presently breathless and needing high oxygen concentrations.
Patients who are accepted to Intensive Attention are typically admitted credited to serious unwell health or trauma that may also have a potential to develop life threatening problems (Udwadia, 2005). These patients are usually unconscious, have limited movements and have experience deprivation due to sedation and/or disease techniques. These critical conditions rely after modern technical support and invasive steps for the purpose of monitoring and rules of physiological functions. To be able to effectively talk to patients, colleagues and their close family members is a simple professional medical skill in Intensive Care and attention and central to a skilful nursing practice. Communication in Intensive Good care is therefore of high importance to provide information and support to the critically sick patient in order to lessen their anxieties and strains. Effective communication is the key to the assortment of patient information, delivering quality of treatment and guaranteeing patient safety.
Gaining a patients background is one of the main skills in medicine and is a basis for both identification and patient - clinician romantic relationship, and is more and more being carried out by nurses (Crumbie, 2006). Commonly an individual may be critically sick and therefore the ability to execute a timely evaluation whilst being ready to administer life keeping treatment is crucial. Usually the patient is moved from a ward or department within a healthcare facility where a thorough record has been taken with paperwork of a full exam; investigations, working medical diagnosis and the correct treatment used. However, the patient's background might not have been collected on this admission if it had not been appropriate to do so. Where available patients medical notes provides essential information.
In regards to the scenarios where in fact the patient is breathless or the individual had a lower conscious level and requires sedation and intubation, effective communication is restricted and finding a comprehensive history would be unacceptable and probably unsafe. The Medical Midwifery Council promotes the value of keeping clear and accurate details within the Code: Benchmarks of Carry out, performance and ethics for nurses and midwives (NMC, 2008). Therefore going for a patients history is unsafe to do so, this necessary to be recorded.
Breathing is a simple life process that usually occurs without mindful thought and, for the healthy person is taken for granted (Booker, 2004). In Situation A, Mrs James's appeared on Intensive care and attention and was intubated following her facial wounds and localised swelling. Facial injury by its personal is not really a life threatening personal injury, though it has often been accompanied with other incidents such as traumatic brain personal injury and difficulties such as airway obstruction. This might have been caused by further swelling, blood loss or bone composition destruction (Parks, 2003). Without an manufactured airway and ventilatory support Mrs Wayne would have battled to breathe adequately and the to be in breathing arrest. Within situation B, Mr Adam had suffered multiple rib fractures causing difficulty in development of his lungs. Fractured ribs are amidst the most typical of injuries sustained to the upper body, accounting for over 50 % of the thoracic traumas from non-penetrating injury (Middleton, 2003). When ribs are fractured due to the characteristics and site of the accident there is prospect of underlying organ contusions and damage. The result of developing a flail torso is pain. Agonizing growth of the upper body would lead to inadequate ventilation of the lungs leading to hypoxia and retention of secretions and the shortcoming to talk effectively. These put together improve the risk of the patient developing a chest infection and possible respiratory inability and potential to require intubation (Middleton, 2003).
The key problem of Intensive Care is to provide patients and family with effective communication all the time to ensure a holistic nursing strategy is achieved.
Intensive care nurses look after patients predominantly with respiratory failing and through the years took on an extended role. They are anticipated to examine a patient and interpret their findings and results (Booker, 2004). In these circumstances patient requires supportive treatments at the earliest opportunity. Intensive Good care nurse should have the power and competence to handle a physical examination and acquire the patients' background in a systemic, professional and hypersensitive methodology. Effective communication skills are one of the many essential skills involved in this role.
As a rigorous Care nurse, presenting yourself to the patient as soon as possible could be the first step in the history and examination taking process (Layed out in Appendix A). Whilst presenting yourself there is also the aim to getting consent for the examination where possible, in accordance with the Medical and Midwifery Council's Code of Professional Do (NMC, 2008). Performing a comprehensive professional medical record is usually more helpful to make a provisional diagnosis than the physical exam (Ford, 2005). Within Intensive Good care the Airway, Inhaling and exhaling, Circulation, Disability, Coverage/Examination (ABCDE) examination process is trusted. It is essential for survival that the oxygen is delivered to blood skin cells and the oxygen cannot reach the lungs with out a patent airway. With poor blood circulation, oxygen will not get transported away from the lungs to the skin cells (Carr, 2005). The ABCDE strategy is a straightforward approach that all team members use and allows for rapid diagnosis, continuity of health care and the reduction of errors.
Communication demonstrates our public world and helps us to construct it (Weinmann & Giles et al 1988). Communication of information, messages, opinions, speech and thoughts are moved by different varieties. Basic communication is attained by speaking, sign terminology, body gestures touch and eyes contact, as technology is rolling out communication has been attained by multimedia, such as messages, mobile phone and mobile technology (Aarti, 2010). You will find two main ways of communication: Verbal and non verbal.
Verbal communication is the simplest and quickest way of transferring information and interacting when face to face. It is usually a two way process in which a message is dispatched, understood and opinions is given (Leigh, 2001). When effective communication is given, the particular sender encodes is what the device decodes (Zastrow, 2001). Key verbal top features of communication are made of sounds, words, and language. Mr James was alert and orientated and possessed some capability to connect; he was breathless scheduled to agonizing fractured ribs which hindered his verbal communication. To be able to help him to breathing and connect effectively, his pain must be manipulated. Breathless patients may be only able to speak several words at a time, inhibiting conversation. The use of closed questions makes it possible for breathless patients to speak without exerting themselves. Closed questions such as "is it painful when you breathe?" or "is your inhaling and exhaling feeling worse?" can be answered with non verbal communication like a tremble or nod of the top. Going for a patients history in this manner can be frustrating and it is essential that the clinician do not make assumptions on behalf of the patient. On the other hand, encouraging patients to use other forms of communication can aid the process. Non verbal communication includes physical aspects such as written or aesthetic of communication. Indication language and icons are also contained in non-verbal communication. Non verbal communication can be viewed as as gestures, body language, writing, attracting, physiological cues, using communication devices, mouthing words, mind nods, and touch (Happ et al, 2000). Body gestures, pose and physical contact is a form of non verbal communication. Body language can convey great amounts of information. Slouched position, or folded hands and crossed legs can portray negative indicators. Facial gestures and expressions and eyes contact are different cues of communication. Although Mr. Wayne could verbally talk, being less than breathing and in pain meant that he also needed to use both verbal and non verbal communication styles.
A patient's stay in Intensive Care may differ from days to a few months. Although this is a non permanent situation and many patients can make a good recovery, the subconscious impact may be more durable (MacAuley, 2010). When caring for the individual who may be unconscious or sedated and does not appear to be awake, corresponding to Sisson (1990) ability to hear may be one of the last senses to fade when they become unconscious. Sedation can be used in Intensive Good care Units to allow patients to be tolerable of ventilation. It aspires to allow comfort and synchrony between your patient and ventilator. Poor sedation can result in ventilator asynchrony, patient anxiety and stress, and an increased risk of personal extubation and hypoxia. (Ramsey et all, 2000). Over sedation can lead to ventilator associated pneumonias, cardiac instability and continuous ventilation and Intensive Attention delirium. Delirium is available to be always a predictor of death in Intensive Health care patients (Site, 2008). Every day an individual spends in delirium has been associated with a 20% increase risk of intensive care foundation times and a 10% increased threat of morbidity. The solitary most profound risk factor for delirium in Intensive Care and attention is sedation. In this particular stage of sedation or delirium it is impossible to know very well what the patients have been told, grasped or precessed. Ashworth (1980) recognized that nurses often failed to communicate with unconscious patients on the foundation that they were unable to answer. Although, research (Lawrence, 1995) shows that patients who are unconscious could listen to and understand discussions around them and answer emotionally to verbal communication however could not respond physically. This emphasises the importance and the necessity for communication remains (Leigh, 2001). Neurological position would unavoidably impact Mrs James's capacity to speak in a common way. It is therefore important to provide Mrs Wayne with all information essential to reduce her stress and anxieties via the different types of communication. For the unconscious patient, both verbal communication and non verbal communication are worth focusing on, verbal communication and touch being the most likely. There are two varieties of touch (Aarti, 2010), firstly an activity orientated touch - when a patient is being moved, cleaned or possessing a dressing changed and second of all a caring touch - holding Mrs James side to clarify where she was and why she was there can be an exemplory case of this. This would enhance communication when informing and reassuring Mrs Wayne that her partner was alive and successful. Nurses may initially find the procedure of talking to an unconscious patient embarrassing, pointless or of low importance as it is a one way talk (Ashworth, 1980) however as previously mentioned researched shows patients have the ability to hear. Barriers to communication may be brought on by physical inabilities from the patients however there are many types of other communication obstacles. A barrier of communication is where there's a breakdown in the communication process. This may happen if the concept had not been encoded or decoded as it should have been. If a patient is under sedation, delirious or hard of hearing verbal communication could be misinterpreted. However there might also be obstacles in the copy of communication process (Kirby, 1997). The Intensive Care and attention environment in itself can cause communication obstacles. Intensive Treatment can be noisy environment with monitor and ventilator alarms and basic motion of patients and personnel, guaranteeing effective communication with explanations of the alarms all the time can minimize any anxieties the patient and family members may have. Other barriers can simply include language barriers, fatigue, stress, interruptions and jargon. Communication supports can promote effective communication between patient and clinician. Pen and paper is the simplest form of non verbal communication for people that have adequate durability. Weakness of patients can affect the activity of hands and hands making gestures and handwriting irritation and difficult. Patients can also be attached to displays and infusions resulting in restricted actions which can lead to patients feeling trapped and disturbed (Ashworth, 1980). MacAulay (2010) mentions that Intensive Good care nurses are highly skilled at anticipating the communication needs of patients who want to communicate but find the interpretation with their communication time consuming and difficult. The University of Dundee (ICU-Talk, 2010) conducted a three 12 months multi disciplinary study research project to build up and evaluate a pc based communication aid specifically created for Intensive Care patients. The trial is currently ongoing, however this might become a discovery in quick and effective patient - professional medical and patient - relative communication in future good care.
This task has explored communication within Intensive Care and reflected after previous encounters. Communication entails both verbal and non verbal communication to be able to converse effectively in all situations. Researching this subject has highlighted areas in Intensive Good care nursing which may be overlooked, for example ventilator alarms and general noise in a unit may feel like a normal environment for the clinians but also for patients and relatives this may cause considerable amounts of concern. Simply offering explanations for such alarms will easily lessen concerns and provide reassurance. From overall research (Alasad: 2005, Leigh: 2001, MacAuley, 2010: Craig, 2007) Intensive Care and attention nurses assumed communication with critically unwell patients was an important part of these role however disappointedly some nurses recognized this as frustrating or of low importance when the dialog was one of many ways (Ashworth, 1980). Further education within Intensive Care may be required to improve communication and identify the importance of communication at all times. Communication is key to ensuring patients get quality high standard care from a multidisciplinary team, where all customers appreciate the skills and contribution that others offer to improve patients care.