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Tesco employees: Personal and professional skills

This is the task 1 of the subject Managing RESEARCH STUDY and Presentation, which include the proposal of the task research which is conducted as per requirements. From this task certain requirements are to selected an company and describe the business enterprise case of this company, identify problems for the reason that organisation and suggest a remedy for the management of this organisation using the study and task management techniques, also condition the positive and negative influences of the recommended solution to the company.

Task 1. 1

Selected Organization

As per dependence on the assignment I've chosen "TESCO PLC".

Title of project

The Title of the project is "Improvement of Tesco employees' personal and professional skills"

Tesco PLC

Tesco is the largest excellent market in United Kingdom. You will discover about 360 thousand persons working for Tesco in UK and they have their business in different parts of the earth like USA, Japan, which makes the Tesco a renowned business company. The Tesco stores in UK are of different range which include from small stores to large stores like super market, travelling across the UK anybody will see the Tesco stores at seperate location at each city and town, and that's the reason why that 86% of the total sales of the Tesco in only from UK, so in retrospect Tesco is recognized as super market large in the United Kingdom.

Business Case

At Tesco the individual resource office uses workforce planning table to get a concept of the skills required for Tesco staff

In different organizations they use the procedure of promoting employees from other current positions to raised position in the organizational chart, for that they provide extensive training and development opportunities to their employees. Tesco also practice the same practice known as "Talent Planning" which provide people chance to work their own way for the accomplishment of organizational goals. They also use "Employee Appraisal" as a tool for id of potential employees and knowing their attempts and help the achievement of organizational goals of Tesco, the manages identify the skills and competencies necessary for job tasks and then identify what training and activities are required to enable those individual to attain the target given in order to make them plan overtaking the management positions in future.

What are Personal and Professional Skills

Personal and professional skills are those skills which are possessed by individuals, personal skills are commonly naturally, but can be developed through certain techniques and activities, when a person use his personal skills for his organisational or professional goals / targets, then it is referred as professional skill. The most frequent personal and professional skills are communication skills, management skills, interpersonal relations, innovative skills, analytical problem dealing with, decision making, sociable skills, pro activity plus much more.

Task 1. 2

Business Needs from project

In today's business environment company understand individual as asset to organisation business not like in past that people were regarded as cost to the organisation business. It is very hard for just about any business to endure in the competitive environment with no properly trained and very skilled (both personal and professional) individuals. So Tesco management is also dedicated to skills improvement of their employees but they understand that there are some weaken areas which is often addressed and really should yield better results for both the employees and Tesco.

Task 1. 3

Scope of Research:

As Tesco is an extremely big organisation using its procedures in 12 different countries, so it will be very difficult to pay all stores of Tesco during this research because of the time constraint and available resources, so my target will be on just 2 stores of Tesco situated in North London.

Objectives of the Project

The goals of performing this research project are following

To gain understanding of the level of motivation that Tesco employees are targeted towards their personal and professional skills development.

To identify the non-public and professional skills level of Tesco employees

What are the available resources / activities for employees development at Tesco

What is the efficiency degree of these activities

Are the employees of Tesco satisfied with these activities

How could possibly be the level of these activities improved

How much Tesco need to invest on improving their workers personal and professional skills development

Competitors Analysis

Following diagram shows the main competition for Tesco plc

C:\PGDMS 2nd Semester\Rizzu\competitors. JPG

The above diagram contains competitors of Tesco plc, a few of them like ASDA, Morrison and Sainsbury are fighting with Tesco at big level, and more are small level challengers. The analysis below shows the marketplace talk about of Tesco and its competitors.

Type of Research

The study type of this research will be descriptive.

Research Worth

As this research will be focused on the identifications of obstructions in improving the personal and professional skills development of Tesco employees, do a research research and analyze the outputs, and on the basis of that provide ideas and valid suggestions to the management of Tesco about how to boost their employees' personal and professional skills. The list of beneficiaries of research include the current and future employees of Tesco, Tesco management and other corporation providing outsourcing facilities to Tesco for the recruitment of fresh applicants for Tesco.

Methodology Used

To get data a questioner accompanied by interviews of randomly chosen individuals will be utilized.

Sources of Data

In every research project / study there are two main resources of data, or we can say that we now have two techniques used to get data during research.

Primary Data Collection: will be gathered by questioner and interviewing.

Secondary Data Collection: This system will be utilized to get any available data from catalogs, newspapers and online language resources.


http://www. tesco-careers. com/home/working/training-and-development

http://www. tesco. ie/csr/index. html

http://www. oppapers. com/essays/Tesco/178376?topic

http://www. eurofound. europa. eu/pubdocs/2007/1063/en/1/ef071063en. pdf

Tesco: Annual Survey 2009

Speck, M. & Knipe, C. (2005) Why can't we get it right? Creating high-quality professional development for standards-based schools(2nd ed. ). 1000 Oaks: Corwin Press

Jasper, M. (2006). Professional development, representation, and decision-making. Oxford: Blackwell Publishing.

Speck, M. & Knipe, C. (2005) Why can't we get it right? Planning high-quality professional development for standards-based classes(2nd ed. ). Thousands of Oaks: Corwin Press.

Task 2


After proposing the task it is required to identify the resources required for the success of the task and reaching its aims and what exactly are the available resources within the concerned organisation, the cost analysis of the required resources and setup the budget for the project. There's always training cost associated new systems to teach the employees of the organisation to understand the important thing features of the system and make them enable to get achieve the objectives of project accurately and efficiently.

Task 2. 1

Resources Required

To improve the personal and professional skills degree of organisation employees is major matter for modern company, because to individuals can attain specific task only when they have got certain skills or we can say they are capable of undertaking the responsibilities with their job role. To create employees in a position to do so they have to be focused on their personal and professional skills development.

At Tesco sufficient resources are available for conducting the above mentioned stated activities; following is the list of available resources to perform the targets of proposed project.

Human Resources: At Tesco the Individual Resource Division is very concerned about the development of their employee's skills level. They organise different training and development activities.

Balanced Scorecard Way at Tesco: Tesco strives to give its customers what they need. This is exactly what drives them towards success. To achieve this they have located extreme emphasis on their marketing slogan - "Every Little Helps". Predicated on this, they may have identified two values which form the basis of all their activities.

No one tries harder for customers - to include client satisfaction at each level

Treat people how I like to be treated - handling its people well

Cost for the proposed project

As a very structured organisation and management system and the HR team is very centered on the skill development activities so the task cost will be very little as compared to the huge benefits that Tesco will get as benefits of the proposed project.



Planning of the project / Records and planning activities


Cost of hiring skilled trainers


Cost of Arranging Training Venues

Nil (because Tesco already have venues designed for such activities)

Developing training materials


Refreshment cost during trainings




Part 2. 2

Staff Training

As the nature of this job is improvement of personal and professional skill development through training and development activities, so there will be no extra cost associated with personnel training, and all the personnel training (for all those levels of management and functional staff) cost is roofed in the above explained budget of the project.


http://ivythesis. typepad. com/term_newspaper_topics/2010/02/leadership-of-tesco. html

http://www. personneltoday. com/articles/2005/07/05/30654/supermarket-sweep-tesco. html

http://www. thetimes100. co. uk/studies/view-summary--tesco--132-359. php

Lockett, J. (1992) Effective performance management : a tactical guide to getting the best from people. London: Kogan

Marr, B. (2009) Delivering Success: How Tesco is Controlling, Measuring and Maximising its Performance, Management Case Study, The Advanced Performance Institute (www. ap-institute. com).

Mullins, L. J. (2007) Management and organisational patterns. 8th edn. Harlow: Pearson Education Limited

Lueke, R. (2004) "Coaching and Mentoring"

Tesco Annual Article (2009) Offered by: http://www. tescoplc. com/annualreport09/downloads/build_report

Task 3


This process of MRRP is approximately the execution planning and evaluation. The focus of the task is to provide an implementation plan with different milestones and ensure that all the stakeholders worried about the job are properly participating in the activities and everything the resources are properly used. And by the end describe the importance of monitoring and evaluation during the task implementation and how will you plan those activities for your proposed project.

Task 3. 1

Implementation Plan

The proposed task is about the employee's personal and professional skills development through training and development activities. In modern management unlike the old age range the people are considered as a secured asset to the organisation. Same is the truth with Tesco, as they are leading the UK super market and also have their operations in 12 different countries with more than 360, 000 employees worldwide. To achieve their organisational goals and goals Tesco believe in the skills development of their employees and they're investing a huge amount on that. 7, 000 of Tesco employees are working on the development program, and design special program to help the employees in company to get the knowledge and tools and updated skills to get their careers well done, so I will suggest the management of Tesco to focus on the following points for the implementation of the proposed project.

Improve the training standard of the employees primary training when they are employed to work for Tesco

Create awareness on the list of Tesco employees for the improvement of these personal skills

Make the skills development activities attractive for his or her employees that they may get involved effectively and proficiently in those activities.

As Tesco is trading a huge amount in training and development activities, so they need to have a system of evaluation that how much they may be making an investment how much they are successful in getting the results of that.

The management should help the employees in understanding the poor areas, and the skill they are lacking in, and organize particular activities (formal and informal) to help those individuals.

Tesco is the first choice in UK ultra markets and indeed they are using much more technology to sustain their position in market, I will recommend them to truly have a research team who continually concentrate on how to enhance the standard of technology they are using in their company daily activities, and provide training to their employees how to work with the latest solutions available within their business premises.

Timescale for Implementation

It is quite important to have a proper timescale in which specific time slot machine game is assigned to every individual activity which is performed during the project time frame. Additionally it is important that there must have certain milestones to determine the progress towards completion of the task. Pursuing is the timescale for the proposed project

1st week

2nd week

3rd week

4rth week

5th week

6th week

7th week

8th week

9th week

10th week

Proposal and Approval




Requirement Analysis




Preparation for Training activities




Training and Development






Future Planning

Task 3. 2


Following would be the milestone in order to judge the progress into the fulfillment of the aims of the proposed job.

Have complete requirements for the training and development activities and areas which need to be given proper thought by the finish of 3rd week.

All the resources should be properly allocated prior to the end of 4th week.

Training time must start at the start of the 5th week and really should maintain such a means that having no contradiction with the daily habit obligations of the employees who'll be individuals in the training program.

All the studies of the final results of work out should be ready before starting of another training period.

There should be proper evaluation scheme to judge the outcomes of the training. And based on that the future planning should be achieved.

Task 3. 3

Monitoring and Control

The process of job monitoring and control includes information about the progress and the dimension of the achieved progress and exactly how much resources are consumed. It is very important through the life routine of any task to possess proper system of monitoring and analysis, because without proper monitoring and evaluation it is very difficult to attain the objectives of the task which were prepared initially.

In large scale project the robotic systems known as management information system have transformed the concept of monitoring and evaluation, these software systems are being used to obtain automatically conduct the actions of monitoring by getting certain inputs from human being, and then on the basis of that suggestions they generate results which guides the project management activities in right way.

The idea of status information are also used for what is the current status of the task and how much improvement is counted. For the identification of variances, Variance analysis system can be used for corrective serves.

Stakeholders associated with this project

Following is the set of stakeholders mixed up in proposed training and development program for Tesco

Customers: Customer Question Time meetings are invaluable. Staff hears customers' views on from how we are offering them inside our stores to our role in the community.

Staff: Staff provides their opinions through the Viewpoint staff survey, Staff Question Time sessions and our Staff Discussion board process.

Suppliers: Tesco primary value is "treat people how we prefer to be treated", and it's something we apply tightly to our provider relationships.

Investors: Tesco Buyer Relation's team regularly fulfills experts from the financial institutions which spend money on us or signify our shareholders.

Non-governmental organizations: Tesco management regularly meets with non-governmental organizations to understand and respond to issues of matter.

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