Posted at 01.02.2019
Keywords: norwegian telecom company, communication at telenor, telenor analysis
The company chosen because of this research is Telenor and the newspaper that follows will give a detailed research of its inside organizational performance, culture, framework, communication and standard habit of employees within the business. The company has been doing well and is also specifically known for its ability to preserve employees, keep them satisfied and happy as well as provide them great things about all kind. The company is a very successful one that operates in Europe as well as Asia (Birchall & Tovstiga, 2005).
Telenor is a Norwegian Telecom company that has its businesses in Scandinavian countries, Asia as well as in Europe. It is one of the very most popular Telecommunication and Networks Company on the planet, and is well known popular because of its rich company culture. Telenor sometimes appears as a company that is an ideal employer in terms of satisfied employees who are faithful towards the business. The organization manages as a 'salad dish', this means it believes highly in diversification of ethnicities and equality amidst folks of different civilizations and countries (Kautz & Heje, 1996). Telenor snacks all its employees equally in terms of benefits and perks given to employees. The surroundings is very friendly and informal. Office space is not allocated matching to rank. Everyone has equivalent opportunities to excel and similar facilities to benefit from. Moreover, the level hierarchy of the business allows easier communication and discourse, and thus consists of all employees in decision making a proven way or the other. It has been discovered that employees working in Telenor are satisfied with their careers and the staff turnover rate is very low. Though it is difficult to maintain a salad bowl culture in a company and also to keep everyone satisfied, Telenor has successfully been accomplishing this and has been making money for the company. The business is working perfectly which is claimed that the credit because of its success goes to the employees and indirectly to the company culture with strong prices inlayed in it. These prices get inculcated in the employees who work there whose loyalty, hard work and determination causes the success of the company (Ward, 2008). Team work is specially apparent between the employees. Rather than negative competition, everyone works mutually as a team toward specific goals of the organization and interior synergy reflects very well in the manner people work together, help each other, suggest improvements and give their best. For instance, there is a specific quota in Telenor for hiring people who participate in different backgrounds and they also have the very least quota for selecting females.
Communication at Telenor is known as to be ideal in terms of its success and benefits. A couple of no obstacles to communication because the offices of Telenor are an individual unit with no allocated space, no shut doors and no hurdles to prevent communication. The surroundings is generally casual and there is absolutely no restriction on employees regarding any kind of communication for work purposes or even for leisure (Reuvid, 2011). The greatest thing is that this power is not misused and everybody is more comfortable with one another. Verbal communication is the primary form of communication but written communication is nearly as important too because all the company's information is shared through intranet that works within the business. Both varieties of communication are used depending on the situation and are effectively working for the organization owing to the shorter chain of order and a solid two way communication with both, bottom-up and top-down communication is done according to the need and demand of the situation. Differences in ranks do not create an aspect of hesitation amidst the employees, because the CEO and an intern might be seated together and may as well be working jointly. This allows for a higher learning quotient of learning within the business, as well as floatation of new ideas and plans that may be used by the business. Informal meetings among employees, internal occasions and functions as well as regular team meetings are a norm in the business as well as a tool to assess performance of the business. Employees are not blamed for bad performance but are given with potential ways to improve, and are treasured once and for all performance which helps increase their morale. For the purpose of verbal communication, any employee can walk to the other's cabin any moment to ask anything related to work, or they can also use the inline telephone network for contact. For formal documents or for providing recorded information, e-mail can be utilized combined with the internal online chat system for any queries.
Owing to the fact that the business has a flat organizational structure, the type of power within the business is also aligned with this of a set corporation (Kyng & Mathiassen, 1997). Employees are highly empowered and have real authority of doing work just how they would like to. They receive responsibility as well as made accountable for their work. They are really allowed to make decisions and take up difficulties so that work will not get monotonous for them and becomes rewarding if they work. This way they could explore new horizons to knowledge and wisdom to polish their skills. The nature of expert at Telenor illustrates that the company wants to build a sense of trust within its employees and make them self-confident about themselves as well as create a sense of well worth and value for the staff. When employees are created to feel that they are simply an important part of the company, they automatically feel determined to work and decided to attain the objectives of the company. Employees of Telenor are hence more and more positive, decisive and ready to accept challenges. They have an attitude of humility and devotion towards the organization and the specialist given to them helps them realize their relevance for the organization. To increase the aforementioned, it also inculcates a feeling of leadership between the employees who know how to package with adversities in the most effective manner, and create value for the business. That is also one of the reasons for more powerful communication amidst employees. These are educated to work both, in clubs as well as individually- into the betterment of the company. For instance, folks from different departments are assigned to work on a specific project deliberately in order to communicate with each other and share their expertise between themselves to set-up better outputs.
One thing that this company is very respected for is its employees who are encouraged and loyal. They don't want to leave the business and are happy working for it. The business is obviously to be liked for creating a host well suited for its employees who participate in differing backgrounds and parts yet are content with their work. The business uses several motivational techniques that are embedded within its system. Extrinsic motivation will involve the tangible facilities and economic items involved which provide physical gain to the employees (Birchall & Tovstiga, 2005). This technique is a very strong element of the company because employees receive numerous benefits by the organization. However, the truth is that simply extrinsic desire is insufficient. It is equally important to provide intrinsic traveling forces which eventually end up being the real reason for the company's success and good performance of the employees. The ways that the company uses to encourage the employees internally include the ones mentioned previously also such as offering issues to employees, delegation of work, providing them with responsibility as well as acceptance for his or her work. This is often linked to Telenor being truly a smooth and horizontal firm where employees are empowered enough to have decision themselves.
Emotional Cleverness is the capability to feel, judge and manage thoughts of others effectively. That is ways to empathize with others and it can help create bonding amongst people. In a organization there are specific ways to manage feelings of others. For example this characteristic is important whenever a conflict develops and emotions have to be controlled. According to the overall outlook of the firm, EQ is vital for this firm because its employees are extremely very important to it. It really is hence very very important to the business to keep employees satisfied.
The corporation is an extremely officially advanced one as it works n expanding sites and communication. Furthermore, it has worked to aid employees to work from home virtually. It has created networks and servers for employees in this global situation to make it easy for employees to work efficiently, quickly and from anywhere in the world. The business has its software and all employees know how to focus on it. Other than that the company makes virtual clubs so that employees organize one another to complete assignments that are their responsibility