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Teamwork In Hospitality Industry

You have just lately joined a big company as an helper to the Human Resource Director. The Supervisor, Jayne Staines is very worried about the way that the staffs do not seem to be working effectively as a team, relying more on specific work. Jayne has made a decision to run some seminars on team efficiency and has asked you to analyze into the operation of teams within the Travel and leisure and Hospitality industry.

"The department of an organization that is focused on activities associated with employees. These activities normally including recruiting and hiring of new employees, orientation and training of current employees, employee benefits, and retention" (BusinessDictionary. com, 2010)

Human resource is the most challenging work in all departments but it is the most important and necessary for the organization. The complete department is made to keep up with the proper place for the man within the organization. It is very important in the travel and leisure and hospitality industry. So, the individual who work in individuals recourse is named a human source of information (HR) administrator, he/ she should be very add up to the duty. Staffing is the key and hard job for the HR supervisor. Human resource manager should be well informed and could have knowledge about the the way to handle the condition when recruiting and hiring of new staff. And he/she have to be able to deal with an emergency in a simple and discreet manner.

If in the hotel, there's a proper human learning resource management (HRM), the hotel will run easily and can perform its goal. There are several different areas in HRM is vital they are the following,

When recruiting and hiring the new staff the human source of information supervisor should be very careful whenever choosing the new personnel for the hotel. The director should choose the individual who's very smart, focused on work and ideal for the work.

Employee development and advertising is another large concern for the hotel industry. For the progress and advertising the staff should be well been trained in some skills. The supervisor should provide the personal skill training for the advanced position.

Providing training and orientation to the new worker how to work in the company and orientation of the hotel is to provide the knowledge to the new employee by displaying them the hotel as a whole.


http://www. businessdictionary. com/definition/teamwork. html

"The procedure of working collaboratively with a group of people, in order to achieve an objective. Teamwork is often a crucial part of a business, as it is necessary for fellow workers to work well together, trying their finest in any circumstances. Teamwork means that individuals will attempt to corporate, utilizing their specific skills and providing constructive opinions, despite any personal discord between individuals. "

A majority of a people arranged to achieve a standard goal is called team. With no team no work can be done or can be success. The cooperative effort of your team is called teamwork. It plays a vital role in hospitality industry minus the effective teamwork no work can be success. Teamwork means a majority of individuals using the average person skills and cooperative effort to achieve a typical goal of the business. To maintain standard, quality and the nice service of the hospitality business there should be the teamwork.

Sometime, the average person shouldn't in a position to make a decision towards the challenge which occurs in the hospitality industry like the decreasing rate of the share of the industry that point, if they create a meeting of the shareholder and make an effort to control the decreasing rate of the talk about by discussing in the favour of the industry. They can implement the problem with the help of the team member and discover the condition where is the key point they have to focus. In this way they can solve there problem by teamwork. So, Teamwork is the very important in the hospitality industry.


(May Lilly, 2005)

A team structure is a design where an organization is made up of teams, and each team works towards a standard goal. Within the Travel and leisure and Hospitality industry, the company designs the team structure to attain the common goal. And the goal is to give a good service to the client, make them satisfied. Because of this, there must be well design team structure which helps team to execute effectively. Since, the organization is made up of groups to execute the functions of the business, teams must perform well because they're held accountable for their performance.

To, be a successful, program team must organize its activities and interdependent deliveries, effectively speak what is being accomplished as well as roadblocks, and collectively solve problems and make decisions that support this program objectives.

(Beverly Amer, 2009)

For this, there are various kinds of teams within an organization. The simplest way to classify clubs is in the word of created as part of the organization's formal framework and those intended to increase employee participation.

Vertical team structure, : A vertical team sometimes called an operating team, has a supervisor and subordinate personnel from the same team in the company's hierarchy who works jointly to accomplish day-to-day work jobs. The member is in charge and directs the workers as they complete their jobs. This type of team has a a lot longer life because the work is not single-goal focused.

Horizontal team framework: A horizontal team has users from around the same level within an organization.

Virtual team structure: A virtual team is one whose members rarely, if ever, meet in person to focus on team tasks. Instead, technology makes it possible for customers to be geographically faraway yet work as if individuals were in the same room.

All the above mentioned three types of team structure helps to maintain the relationship between your team member. It helps to organize the company in right way to run smoothly and really helps to achieve the target. Within the hospitality business, it is the most crucial what to minimise the condition, which come up without the nice team structure. When there is the team framework, every team member has learned what their job is and exactly how to accomplish the work tasks. Team structure been able the working system of the business. In tourism and hospitality industry customers are the primary priority. If they're satisfied the company will run properly and make money. Therefore, to run the Tourism and hospitality industry efficiently there must be the well managed team framework.


The hospitality business main purpose is to achieve the goal of the business enterprise and to gratify the customers. There must be the well team composition for the well deal with working environment in the business. " The goal of creating teams is to provide the framework that will boost the capacity of employees to take part in planning, problem resolving and decision making to better serve customers. " (About. com, 2010)

Purpose is a essential ingredient of a successful team. It gives the team way and will be offering each member a sense of value and commitment. In the hospitality industry the goal of creating teams is to supply the framework which really helps to increase the ability of employee. Reason for teams in tourism and hospitality industry is as follows,

Better understanding of decisions

It helps employee increasing the participation in better understanding of decisions. Team of the hospitality industry have to produce a decision when applying the condition which develops in the hospitality industry. They should have to make the right decision to solve the challenge.

Creating team is to provide a teamwork

That escalates the ability of worker to more support and contribution in implementation ideas to better help to customers.

Increase competition to problem handling and decision making

It creates the competition and increase the better performance of team member on problem serving and for the right decision on the tasks.

More possession of decisions, processes, and changes

Improving the greater ownership nature while choosing, processing the duties and creating the changes while needed within the jobs.

Above pointed out point is the purpose of team a business. Inside the hospitality industry al the goal of teams are same as above mentioned. Reason for teams create a better performance of employee in planning, decision making and execute the tasks of the industry to better serve customers.


(Takanomi Ltd, 2010)

"At first it is very necessary to understand the factors that impact the performance of the team when improving team's efficiency. Then following the team member can determine when and what team development is needed. To operate effectively they must manage the way they interact with all of those other company. In Richard Beckhard ("optimising Team Building efforts", Journal of modern Business, summer season 1972) expresses that for clubs to be effective they must deal with four areas inside to the team: goal, functions, processes and human relationships. Futher research has discovered a fifth factor impacting performance: how the team manages its connections with the organisational environment. Within these factors is a hierarchy with some factors impacting on all the others. All of these five factors become the emphasis of the administrator who wants to raise team performance, because clubs that effectively control these areas function more effectively than teams that not. "

The five factors that influence the potency of team are the following,

Goal is the primary thing which the team have to perform. To be effective team, they have to aware about the target and have to manage it. There should be the clear meaning of the goal, understand and communicated with all other members. There should be amount of ownership of team goals. The scope to which goals are distributed and that are conflict. When the goals are unclear or not speak, it impacts the team and the goals shouldn't be achievable.

Roles define would you what on the team. There are many questions like as, What they or other people want to do to accomplish the task? What's their responsibility to the tasks and what's the limitation of expert? These questions should be in the members brain when accomplishing the duty. There should be the talk between new and old team member for determining the functions and responsibilities. Difference expections might occur conflict among team members when two or more associates working alongside one another.

Work Procedures is the way how members work together. Once the team members know about the target and the assignments, they must figure out how they will work together. In the number of working method they have to consider like as, when coming up with decision all the associates have to take part. There should be the knowledge about to whom, how, when and how frequently they speak each other. When arranging the reaching -what is the team trying to accomplish? There should be the market leaders to take a decision towards the problem. If the meetings are poorly went to by the team member and your choice making is dominated by a couple of people and do something without informing among member, it ought to be ineffectiveness team.

Relationship is the product quality how to work together among the associates.

When working as a team member there should be the good working relationship between your associates. Sometimes there must be the conflict arise of the bad personality. That time manager must take action to solve the conflict. If there is the feeling of competitive between your team member and the personality issues will injury to the team and build a partition in the team.

Environmental Influences is the factor which effects the organization and the exterior on team performance. The insurance policies and procedures and systems within an organization can either support or prevent a team's effectiveness. Such as supplying the compensation system individually never to the all team memners. Because of this the member doesn't effort to accomplish the task effectively.

In the Travel and leisure and hospitality industry all the 5 factors are Goal, Functions, Work Processes, Romance and Environmental affects influence the effectiveness of teams.




Oriental Buffet is known as variety of food in a single place. With an increase of than 50 meals available, there should be something to suit every taste. There are Indian and Thai curries alongside traditional Chinese language food, as well as range of Singaporean and Malaysian food, including crispy duck, prawns and mussels which can be purchased in the evenings. Amber gurung is the owner of the oriental buffet and there is no show holder of the restaurant. It is located at 18-20 Rendezvous avenue, Folkestone, Kent, CT20 1RW which is in the central of town. It really is a very successful buffet restaurant and more then five years, it has built an enviable reputation among its faithful customers. [Oriental Buffet, 2010]

Oriental Buffet, [2010] says the teamwork in the restaurant really helps to provide the good service to the customer which escalates the restaurant offers. Here, staffs from different country works, that's how it is named the industry of multicultural. All of the staffs are well trained by the restaurant so as to reduce the turmoil among the people or staffs. Here the associates are working as teamwork. They help and support one another while working mutually.


Teamwork is very important in any group for its good operation. The relationship between the employee should be good. If one staff is over packed when restaurant is occupied and the other help him to provide the fast and good service to the customer. Oriental buffet is serve the variety food of different countries to the customer. To provide the nice service and quality food to the client there must be effective teamwork. In any other case the clients unsatisfied and it does create loss in business.

In the Oriental buffet, there are classifications of staff member such as, Manager, Assistant Manager, club staffs, kitchen staffs, floor staffs. Each of them work in a team and try to implement the condition by discourse and making the right decision when needed.

Roles of the team member play a essential role to set-up an efficient teamwork. In the Oriental buffet the partnership among the employee is excellent. So, for the effective teamwork the team member have to acquainted with their assignments and responsibilities. Every single member role works well in the buffet. A number of the functions of team member are as follows,

Listen to the director and supervisor and stay open to their ideas.

Assist the team leader with managing meetings and with conversations.

Communicate effectively with fellow workers.

Dedicated to the task and share the knowledge to put into practice the problem


Roles and duties are related one another. A role comes first and then responsibility take inserted. Every staff has their unique role in the company and their responsibility as well. The administrator of buffet handles the whole working process and assist as a innovator. Within the buffet, the director role is to supervise the working procedure for every staff in their own field and his/ her responsibility is to manage the working procedure for staffs. Manager must examine in every field such as club section, kitchen section and floor section. His responsibility is controlling the problem, which come up within the restaurant, look after the working process of the staffs (the work is performed by the staff or not). If any customer complain about the service of the restaurant he/she have to resolve the challenge in a descent way. When providing the nice service to the client, every staff should have to experience their effective role and responsibility in their registered. Within the buffet, the entire staff member work in a team and they focus on the providing the product quality food and good service to the customer. All of the staffs are a team to effective performance of the restaurant. So, all staff has their role and responsibility in their field within the restaurant.


(Nick Heap, 2004)

"Objectives will be the specific goal that the team will complete in a fixed amount of time. These objectives stream the team's goal. Each one steps you toward your eye-sight. It helps the team's perspective and purpose and the company or Department aims. "

Team objectives will be the specific goal that the team will accomplish in a fixed amount of time. It is the basis of the team's prepared work. To execute the work effectively and accomplish the purpose of the company at that time body, the team objective should be there. Team goals are incredibly important since it supply the basis for talent and tool planning. Every work can be carried out properly whenever there are plans for the task done.

The team aims will be the specific goal and the team member role and responsibility is to attain the goal by effective performance and in a set amount of time. So, the partnership between your team objectives and its role and responsibility is very important in an group. Team aims support the team's perspective and purpose and they are the foundation of the team's planned work. When the employee has got the starting point for his or her objectives set as part of the performance management process, they can simply implement their duties and can success to achieve the goal.

In the Oriental buffet, the team goals is to make the customer happy and satisfied and run the business enterprise smoothly and make the earnings. Therefore, the staffs work in a team by aiding each other to work effectively and perform well. Making the profit by selling the food of the buffet and satisfied the clients. Oriental buffet serve the quality food and good service to the customer in affordable price. Every customer visit the restaurant because buffet provide the variety of food and good service. For the providing the good service all staffs has to know their role and responsibilities

and team targets.


(WordPress. com, 2008)

"Line specialist is the most important authority within an organization, displays existing superior- subordinate human relationships. It includes the to make decisions and also to give order concerning the development, sales or money related behaviour of subordinates. "

Line specialist is a capacity to give advice, support and service to lines departments. Staff administrator don't command others. Line administrator are accountable for attaining the organization's goals as efficiently as possible. Line authority moves down the string of commands. Series power is the to carry out assignments and exact performance from other individuals.

"For instance, line authority gives a creation supervisor the right to direct an employee to operate a specific machine, and it offers the vice chief executive of finance the to request a certain record from a office head. Therefore, line authority gives a person a certain amount of power relating to the performance of an organizational task". (Advameg, Inc, 2010)

Line specialist is the specialist that allows professionals to immediate others and to make decisions on the business operations. Inside the buffet, line authority is a power to give the specialist to the head chef to guide the kitchen staff to prepare the product quality food and it offers the authority to floor check out direct the worker if the customer are happy or satisfy with the service style of the ground staffs or not. If there is any issue related their field, they have the power about the taking your choice in related field.

Line of authority purpose is to help the staff in the process of achieving the goal of the restaurant. It can help the team member to be an efficient teamwork.


Part 1:

Human resource is managing the folks who worked in an organisation as an employee and human reference management really helps to run the Tourism and Hospitality industry efficiently and can achieve its goal. Team is many of people planned to achieve a common goal. Teamwork is an organization of people interact to accomplish the target. When there is a teamwork any kind of difficult work can done by the debate and the individual notion of the associates.

Team structure establishes the work of the team member in the whole departments. It really is design for the better performance of the team member. There are many types of team framework such as vertical, horizontal and electronic team structure. The purpose of creating team is to provide a framework and raise the capability of employees to participate in planning, problem fixing and decision making to better serve customers. There are a few factors which affect the effectiveness of team they are simply goal, tasks, work processes, marriage and environmental effect.

Part 2:

Oriental buffet is a successful buffet restaurant since there is teamwork. Teamwork is vital in any business fir its good operation. Roles and tasks are related one another. Each team member recognizes their jobs and tasks which create a better performance to achieve the goal. Team objectives should be clear to the team member and the team targets are the specific goal that they have to perform by doing effectively employed in teamwork. Team goals can achieve if there is the correct role and responsibility of team member. Type of expert is a capacity to give advice, support and service to series departments and its own goal is to help the personnel along the way of achieving the purpose of the restaurant. If there is teamwork and the team member knows their tasks and responsibilities and the team objectives the team member perform better to achieve the target and the goal is to make the customer satified. If the clients are satisfied they go to the restaurant regularly and the restaurant can make the earnings.

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