Posted at 10.01.2018
In this article organisation framework and culture was analysed and also three organisations was looked into by comparing the relationship between the structure and culture. How business performance impacts the structure and culture of the company was also analysed. Last but not least the personality and frame of mind of staff in an organisation was evaluated, the impact on the organisation was looked into in the survey.
In the beginning of this report I decided three different organisations from different sector. Organisational and I critically check out the organisation framework and culture of each organisation since it is known that different company has different framework and culture or idea in which they operate.
Structure and culture of the three organisations receive with examples and how they all vary from each other which show that organisations is composed different composition and culture which made it clear that the way an company operate change from one another. The goal of establishing an company also decides the structures and cultures, some company are establish for revenue making although some are for charity. The three organisations that I've chosen in this report are established for the purpose of making revenue. The organisations i investigated is also a public Limited Responsibility Company whereby the ownership of show is determine by the money individual invested into the company and the show can be sell at the stock exchange market. Organisations are made of different departments or devices which perform different functions which are supervise with a manager who calls for the responsibilities of all the activities within their departments.
Organisation can be defined as the act of organizing a business or activities that are related to a small business with the goal of achieving common goals.
Organisation structure is thought as the way in which an company is operate and its own performance. While organisation culture is the way the organisation organise its do it yourself.
Three different organisations are:
Coca cola UK.
Tarmac Small is a huge company which is constructed of three businesses:
Tarmac Quarry Materials.
Tarmac Building Product.
British Airways provides airlines services for all its customers across the world.
Coca Cola is a world leading company and professional of non alcohol consumption which is present in every most part of the world with almost 400 brands.
ORGANISATIONS STRUTURE AND CULTURE:
Every organisational has its composition and culture. Tarmac Limited has an organisational structure that provides an obvious control in responsibility and communication with the organisation which allow resources and people to be arranged in a variety of ways within the company. The framework of Tarmac is complex which allows all its stakeholders to understand the functions and responsibility of Tarmac. The organisational charts show the ways in which a Tarmac Limited structures its company. The below is the company composition of Tarmac Limited which is illustrated by the graph below:
MANAGERS: They are simply in charge of planning of the entire department within the organisation. They work in partnership with other professionals within the organisation. They liaise with each brain of department and they carry out the duty as the administrator by ensuring there exists improvement in the quality of services that the organisation render to all its customers.
They ensure that work are done at the right time and ensure that the staff under them work proficiently in order to be beneficial and meet up with the dependence on standard that is expected of them during their work. Tarmac Limited has various varieties of director in each team who are responsible for decision making and also cross essential information to personnel in their division for example circulation manager who is responsible for goods that are been allocated to customers in and out of the construction site, development manager who's in charge of manpower to meet the demand and need of all their customers and finally sales director who screen the sales and ensure that customers needs are satisfied.
SUPERVISOR: These are appointed by the organisation to work hand in hand with the professionals, they perform instructions given to them by their professionals plus they ensure that they take action on the education directed at them by the professionals. They make sure that personnel under them work according to the job schedule plus they add value added service to the business.
OPERATIONS: They play a very vital role in the company. They are responsible for the running of all activities within the company. In Tarmac Small, procedures have four other departments which are under them which are made up of Finance, People Learning resource (HR), Marketing and IT. They are also responsible for the actions of its complete customers and employee's salary.
FINANCE: They can be responsible for the money that is streaming within the organisation. They also make the budget, income and purchase of material which the company incurred during it functions which is supervise by the money manager. They make decision regarding the financial performance of the business.
HUMAN RESOURCES. They are responsible for recruitment and collection of candidate that requested job in the company. They are also accountable for all the planning of all activities in the organisation and their major matter is the introduction of staff Tarmac Small since they are the one that are responsible for staff welfare.
MARKETING: They make sure they provide Tarmac customers needs and offer business technique for the company to be able to meet its obligation. They ensure that they promote Tarmac image and brand to all its entire customers. They marketing division are also responsible for market study and marketing planning.
INFORMATION TECHNOLOGY: They offer effective communication within the company and they ensure that the repository of the organisation is well maintain and update to meet the demand of the employees, customers and different stakeholders to be able to have access to its website and use the information offered to its customers and employees on its website.
TARMAC LIMITED ORAGNISATION CULTURE:
It is normally idea that different organisation has its culture, Tarmac Limited has build up its own culture and which give the organisation its own identity which makes them unique and different from other company because of the opinion and culture of the company.
Culture provides clear picture about the organisation which shows the particular organisation stands for and what they symbolize. Tarmac Small has its own notion and culture that they are mentioned for, which they have developed over an extended period of time since its establishment. In Tarmac Limited there are the decision makers and they making sure those things are done properly and according to the rules and legislation of the company. They're usually found in a big organisation like Tarmac Limited. Individual perform a particular role of job that has been specifies to him or her based on the job description plus they must follow the rules and ready to operate in a tool ways. This happen when a group of team or group are appointed by the director to perform a particular jobs under its section.
Tarmac Limited makes it a mandatory to give a particular process to some specific team and they must complete the task at a stipulated time frame that will be given to the team to carry out the task in order to meet up with the set target. Tarmac are a cooperate organisation, they work with other users of the company as a team, they don't allows person in the organisation to have decision on their own, there are many division in the organisation which is supervise by group manager which specific work under them as a cooperate organisation.
BRISTISH AIRWAYS ORGANISATIONAL Framework:
British Airways organisational framework is bottom on the leadership of the table of directors who screen the affairs of the company. They take decision and cross the information to various departments within the company for implementation. These charts represent the organisational structure of English Airways.
CHAIRMAN: That is appointed by the table of directors to oversee all the actions of the business, he take responsibilities for all the affairs of the company and all others decision regarding the company. The other customers of the table of directors are accountable to the chairman and they deliberate on any issue associated with the success of the business they discuss the very sensitive matter at the board meetings and look for how to solve any matter associated with the company.
CHIEF EXECUTIVE: The principle executive is next to the chairman of the company all other supervisor or directors report to the chief executive who sometimes associate their information to the chairman. The principle executive is usually prepared to liaise with other people of the plank because the principle executive is like the intermediary between the chairman and the other members of the board.
CHIEF FINANCIAL Official: This is the person who is in charge of the money and other related concern concerning money in the organisation. The chief financial officer manages salaries and income and he prepared the financial statement and cash flow of the organisation for the actual investor to learn if the company is deserving to be buying or not.
NON EXECUTIVE DIRECTORS: This is manufactured from up several directors who are in charge of each division, they stand for each department and they work with other people in their team for the success of the organisation. They may be chosen to the position predicated on their experience and qualification. They take decision with respect to the organisation and they represent the company in a variety of ways. They interact with various stakeholders and they act on behalf of the panel of directors to others stakeholders.
COMPANY SECRETARY: The business secretary represents the company in various places especially on issues pertaining to legal aspect of the organisation. The company secretary prepared act on behalf of the organisation to deal with court cases involving the organisation and article the results to the panel of directors and who'll now pass the information to the shareholders to know what the outcome of the circumstance they the company might have involved when they stand for the organisation.
CULTURE OF English AIRWAYS: The culture of English Airways is to work with all employees from different track record and ethnicity and treat them equality without discrimination and give its customers maximum satisfaction by any means time. The English Airways is setting up a conducive environment to all its customers and they're ready to give them maximum security whatsoever time when they board their plane. In addition they ensure that they give their customers maximum satisfaction when by safeguarding their property and ensure they treat all its customers well all time. The health and security of customers of British Airways is vital to them that's the reason could it be their custom to offer an enabling and a conducive environment to all its customers and ensure their safe practices by any means time.
COCA COLA ORGANISATIONAL STRUCTURE: Coca Cola operate a worldwide product structure. The organisational structure of Coca Cola THE UK is dependant on centralisation and decentralisation and also Coca Cola serves as a a multidivisional structure which is base on geography. It is because some activities of the company are run in a single place while some other activities are run in other region and decisions are taken by the managers.
The Coca Cola Great Britain has its own strategy and marketing framework which is quite different from other Coca Cola region. The experience of Coca Cola THE UK is run by region and they are in charge of all the actions within THE UK alone. The actions of the business in the fantastic Britain might vary from other region on the planet. Coca Cola THE UK make decision independently regarding implementation and decision making because the decision making is from the spot its makes things faster and quicker because they do not have to hold back to hear from other region before they can make their own decision. The directors in each section report to the overall manger. The benefits of Coca Cola THE UK are that the composition has fundamental advantages and divisional framework.
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DIVISON OF LABOUR: The employees' works in a variety of department or models which enable them to specialise in their various section.
CORDINATION: The employees are being coordinated by the administrator in a variety of departments which permit work to be done in time because they're screen by the administrator who takes tasks of all the activities occurring within the department.
The centralisation of Coca Cola THE UK brings about the following:
Low crises within company.
CULTURE COCA COLA GREAT BRITAIN: Coca Cola prices their customers worldwide which make their products is available to all its customers in any way time. Coca Cola is using online marketing strategy to promote its product and to make the product available to all its customers in the Great Britain.
They have types of brand which makes it possible for its customers to have selection of choosing from numerous brands that they have as their product. Coca Cola has 400 brands of non alcoholic refreshments and they're present in 200 countries. Also Coca cola give enabling environment to all its employees, the watch term of Coca Cola is variety, they give their workers training and make life easy for them by giving a conducive and safe environment for them to work. The general notion of Coca Cola is credibility and integrity; they ensure that employees show credibility and integrity at all time.
EXAMPLE THROUGH THE 3 ORGANISATIONS, DESCRIBING THE STURCTURE AND CULTURE AND EXACTLY HOW IT REALLY IS RUN BASED ON STRUCTURE SET UP:
TARMAC Small: The composition and culture of Tarmac Limited is based on resources and folks who have get together to are a team. The business employed in multiple assignments which can be run at different part of the United Kingdom. The business has project managers or technicians who coordinate the actions of all the personnel in their various sites and give reports to their senior job supervisor, who organize the entire activities and examine if work is performed properly or not.
Tarmac Limited ensures work is done appropriately and sure medical and safety of most its employees on site by any means time. They create consciousness on health and safety and they make sure that they provide allow environment for all those its employees to work. In addition they carry out basic safety induction for new employees plus they ensure that they comply with the rules and rules on engineering site. They design and generate a safe working environment and they ensure that work must be evaluated, planned and operated.
BRITISH AIRWAYS: The composition and culture of British Airways is dependant on hierarchy system whereby information is handed within the company from the table of directors to the exec managers who will then pass the information to various departments within the company for execution. In each team there's a manager who is in charge of all activities of the section, he organize the department and present necessary information to all or any the employees under him and he requires responsibilities for all the events that is happening within the company.
The director then passes the information to the exec directors who will now pass the information to the plank of directors who will take decision on any issues regarding the information. The culture of British Airways is to carter an enabling environment for its employees and customers by demonstrating the best for its customers in term of protection of airplane and good customers' services to all its customers. They make sure they provide an air travel that is safe plus they give a extensive check on planes before they allow traveler boarding the plane in order that they do not place the lives of these passenger in danger. They also make sure they purchase a modern aircraft to be able to provide their customers the best and provide them with modern facilities to meet their demand. British Airways is set you back make profit plus they make sure they provide their customers the best across the world. Their standard is to be sure customers enjoy themselves while boarding their airplane plus they make sure they provide facilities to make their customers happy in any way time.
COCA COLA GREAT BRITAIN: The company is working on multidivisional composition which allows the company to function from different part of the world under the same brand name and same product across the world. In the Great Britain, Coca Cola is composition in a manner that they management and personnel communicate with each other and move information from different office to some other. The branch head are responsible to all the employees under their division and they ensure that production is going on in any way amount of time in order to meet up with the demand of all its customers in the fantastic Britain. Coca Cola product is open to all its customers in the United Kingdom plus they have various brands in order to meet up with the demand of most its customers in the Great Britain.
They also provide good customers services plus they make sure they provide all its products to all their potential prospects in every the stores and shop throughout the fantastic Britain. The Culture of Coca Cola is to make its products open to all its customers in Great Britain in any way time. They embark on promotional and marketing activities in order to make their products known and available at all time to all its customers. Their marketing strategy is so unique that their products can be found anywhere in the Great Britain because they always do their presence studies, effective and ambitious marketing to make their products known because of other opponents in the market.
Business performance is defined as the actions which organisations use as an interactive tool which helps the organisation to analyse the main element part of business operation if you want to improve its performance. The tool can be employed by organisation to help them know how to adjust or overcome financial problems and operational problem that the organisation might be facing during business operation. An organisation can also use business performance to get ready the business that the organisation operates for future expansion.
The business performance of the three organisations chosen in the article can be affected by their composition and culture that will lead to the next:
GROWTH: The structure and culture which an organisation adopt will lead to the company development if the framework and culture is well lead down and planned perfectly by the organisation that may have influence on the organisation expansion, for occasion Tarmac Limited composition is to permit resource and people to be arrange in various ways within the company which can result in organisation progress because resources will be well sent out within the company and people or employees will be well coordinated in their various section in order to achieve the aims and aims of the company that may lead to expansion and its business performance may also be improved because the structure in place is well organized.
The culture and opinion of Tarmac Small is that its employees and management should are a team which has a positive effect on the organisation because Tarmac Limited can grow and distributed to other part of the world to carry out development works and involved with big project because of this of business performance.
MARKET EXPANSION: Market expansion is therefore of growth in an enterprise which makes the business to broaden and improve in various ways because of this of the framework and culture of the company. Framework and culture that company develop and notion makes the company to increase and expand therefore of improvement in the business performance of the organisation.
Organisation framework and culture can help the business to perform better and increase its efficiency because of this of various regulations that the company embarks upon to be able to increase its deal and increase its market focus on in an existing market. For instant an company like Coca Cola should increase its market sales by introducing promotional activities in to the business in order to increase its sales and market because more folks can buy its products through the promotion consequently it will increase its deal and also make its product to be well know in the market.
Also composition and culture of the organisation like Coca Cola will allow information and services to increase its market. For example if information are approved within the company accordingly it'll allow development within the company and the management will work as a team and this can result in market development will be have positive effect on the organisation. When the culture of Coca Cola THE UK is to give maximum satisfaction to all its customers in Britain this may also have effect on the market enlargement of the business enterprise because customers will get access to all its products that may have positive effect on the market that will lead to business performance of Coca Cola Great Britain.
CUSTOMERS SATISFACTION: In order to improve sales and have a good reputation on the market customers play very vital roles in a small business and they determine the success of every business. Inside the three company that I have chosen in the report, Tarmac Limited, Uk Airways and Coca Cola Great British, each of them value their customers and because without the clients the business enterprise performance of the organisation will be affected therefore the framework of the three organisation. For example in Tarmac Limited, is set to show a good customers romantic relationship by functioning ethically and responsibly in given its customers good services which includes improved the business enterprise performance of Tarmac Limited. The culture of Tarmac Small is to serve different types of customers in every its activities.
Also in English Airways the composition is to centered within the company whereby information are handed within the company plus they provide this information in order to give its customers throughout the world a safe flights to various locations. They would like to provide the best and conducive environment so that their customers can enjoy themselves whenever they board their planes from any area of the world. The culture of Uk Airways is to provide a good customers service safely because of its customers across the world by dealing with its good well every time they board their plane all over the world. They provide them will nice food and refreshments while on board plus they treat its customers by given them discount in order to cause them to become utilize its facilities by any means time.
Coca Cola Great Britain too values its customers which has made the business to increase in size and expansion in terms of business performance because Coca Cola products can be found in almost every area of the world, the composition and culture is focused in around the clients by making sure that all its customers enjoy different kind of products and made them available to them whatsoever time which includes improve the business performance of Coca Cola THE UK.
PROFITABILITY: Every business is established for income making venture however the ways that profit must be produced must be moral. Within the three organisations that I've chosen in this survey the purpose behind the company is to make revenue and huge turnover at the end of every financial time. Tarmac Limited, English Airways and Coca Cola Great Britain are all participating in business activities and there framework and culture are quite different each other.
For example in Tarmac Small there business performance in term of success has made the company to expand and they're able to multiply to different area of the world participating in multinational business activities and also take part in various business activities for earnings making motive. British Airways take part in various activities which includes boost the business performance of the company therefore of this it includes increase the profit of the organisation because they give their customers maximum satisfaction in any way time and this has resulted in upsurge in the numbers of customers and also increase in sales which effect into increase in profit.
Coca Cola THE UK is also engaging in business activities which has boost the business performance of the company because they manners where the structure its company pave ways for the company to perform better and make more earnings because of enlargement and good online marketing strategy that the company engaged into makes them to have more customers around Great Britain which has increase their sales so that as result business lead to more profit for the company.
In any organisation, folks have specific job jobs to play depends on the abilities, experience qualifications and they have which establishes the job tasks they perform in an organisation. In an organisation employees are anticipated to execute some certain assignments and functions that are required of these in each department or device within the organisation.
TARMAC LIMITED: The personnel or employees of Tarmac Small engaged in specific assignments or function that receive to them by their site technicians, individual personnel or staff perform certain functions, they are anticipated to carry out the roles, division of labour and specialisation are part of the specific job assignments that individual personnel engage in at the building site.
Some personnel specialised in a few field and they are expected to perform their obligations and pass the work to another set of staff that will need the job to some other level, for case in road building, the personnel that will design and set out road map prior to the construction begins is different from the personnel that will lay out the asphalt, mixed the cement and cement, as well as will vary from the staff that are in recruiting (HR) who are responsible for recruitments and selection of new staff, moreover there are other personnel in charge of marketing who strategies how the business will proceed and meet all its customers in the company. Therefore within an company like Tarmac limited individual staff has it specific job assignments and are expected to execute this roles are to the job description directed at them by their supervisor.
BRITISH AIRWAYS: In English Airways security and safety of passenger will be the most goal of the management and staff of the organisation. Therefore individual personnel and stakeholders perform certain specific roles to ensure security and safety of lives of all passengers whatsoever time in the organisation. There are various departments within the English Airways:
TECHNICAL AND Businesses.
SAFETY AND SECURITY
Individual in various department perform specific job tasks and he or she is expected to perform his obligations accordingly and they're supervise by the head of office or supervisor who take responsibilities for all what is done in various department. The ones that are in commercial division are in charge of sales, marketing, etc.
The people who are in digital business are responsible for information technology and electronic business that is offering of solution online to individuals they make sure the web site function perfectly because of individuals buy online solution and passengers can likewise have usage of their website from different part of the world. Also those in specialized and procedure perform certain job jobs the engineers, airports operators, pilots they all have specific job roles that perform and they are supervise by the top of the devices so that work and job are done properly within the office and organisation all together.
Lastly the corporate service have various product under them too like legal devices, finance etc. Staffs in various departments perform their roles and tasks so that work can be carried out well in a variety of models by each personnel who are supervise by various manager in each items so that individual is capable of doing its roles very well based on the job description and job research.
COCA COLA THE UK: The staffs of Coca Cola THE UK perform their specific job functions which receive to them and they are been supervise by manager in various departments who keep an eye on the job that are given to each staff in various section and devices. There following will be the department that can be found in Coca Cola THE UK:
PUBLIC AFFAIRS AND COMMUNCATIONS.
The staff in each of the above departments perform specific job assignments and duties directed at them by the director in their section, largely when recruitment is carried out in an company, selection is done and the majority of the staff are directed on training by the organisation so that they can know their jobs and what's expected of these to do in the work that they will be doing.
Those in brand marketing division, market their products and develop their marketing strategy plus they ensure that their relationship with organisation like McDonald KFC are clean, staff in this team ensure that they perform their job roles, they liaise using their partners and sure they have a clean relationship with almost all their customers. They treat their customers with esteem and dignity plus they ensure they give them maximum satisfaction by making sure that its whole product is available to them at all time.
Individual behave in various ways to work because of the degree of the organisational structure of the company. The structure that your organisation which the individual is working with will regulate how they behave at work. Some organisation always make sure they select the best applicant during recruitments and selection so when the utilized the staff, they make sure they send them on training in order to know the ethic, culture and framework of the organisation which will permit them to perform to the typical where the organisation has arranged for itself.
An individual that is coming from a different qualifications is expected to be familiar with the new organisation policies so that he / she can know the ways that things are done in the organisation. We all have individual variations, different perspectives, personality competency and capacity to the ways we do things, so that it will be very important organisation to teach and send their staffs on training at all times in order to improve their thinking and skills to perform better in an organisation.
COMPETENCY AND ABILITY.
INDIVIDAUL DIFFERENCE: Individual difference is one of the factors why people behave differently within an organisation because they are all coming from different background, they may have different thoughts and opinions and thinking that may makes them think differently to the ways they see thing plus they ways that they conclude or reach a bargain.
DIFEFERENT PERPECTIVES: Since individual have different educational backdrop and qualification they see thing in several perspectives and they ways that they respond and reach a reasonable conclusion changes in one another.
PERSINALITY: We all have different personality which is due to attitude, staff within an organisation attitude is vital to its customers and because they are all coming from different ethics and also have different frame of mind that why their personality is different and they behave differently at the job to customers and even one to the other at work.
COMPETENCY AND Potential: Specific also behaves in several ways at the job because of the level of certification and experience they most have bought. Experience and certification also issues, people without experience and qualification will behave differently to people that has the experience and qualification because they lack the knowledge and they do not have the qualification since they are not educate to do the job, there will always be loop holes and they will not have the ability to meet the standard of the organisation since they do have the experience and qualification. Therefore specific behave differently at work because there degree of education also determine how they reasons and think to solve problems and work as a team to attain the aims and objectives of the organisation.
Individual behaviour at work will know what the clients says about the organisation, because they're the first contact between your organisation and customers, their behaviour to customers will have effect on the organisation all together.
Individual that show attitudes to customers at work will not want the customers to call back again and what the customers feels about the organisation that want they will tell depends upon and this will have negative effect on the organisation, since customers is vital in a company and they determine the success of a small business, therefore individual behavior at the job can have negative effect on the company. Sales will be reduced and when sales is reduce organisation business performance will also be affected as a result of individual behaviour. Listed below are the consequences of individuals' behavior at work and their impact on the organisations as a whole:
LOW CUSTOMERS: Specific behaviour at the job can result in low of customers who are work with the company, the behaviour of the customers who are the associates of the organisation can have influence on the business as a result of attitude of the personnel to customers in particular when staff are not offering good customers services, this won't allow customers to patronise the company again being that they are not enjoying good customers service. They will look for another better company that offers them good customer's service therefore good customer's connection is very important in every organisations.
INCLINE GROWTH: Individual behaviour will have an effect on on the organisation growth because the organisation will lose the majority of its potential customers, the business will never be as standard again, almost all of its customer will have solution will have have an impact on on the expansion of the organisation.
LOW PROFIT: The revenue that the organisation normally makes will be lowering therefore of lost of its potential customers who normally do business with the company. The revenue that they often make will be reduce because almost all of the clients have looked a better alternative where they provide good customers service. Therefore consequently of the behaviour of individual in an organisation will certainly reduce the turnover of the business enterprise that may have serious effect on the profit that the organisation normally declares by the end of financial 12 months.
DECLINE MARKET Development: The marketplace enlargement of the company will be declined as a result of individual behavior at work. The organisation will never be able to target its existing product in to the market and also the organisation can market its new product in a new market. This may have effect on the market expansion of the business.
I will conclude in this survey that an company must have a structure and culture that presents that how information and how communication are transferred within the hierarchy within an organisation. Also the general idea and culture of the organisation is vital, its shows how company value its customers. These are extremely important vital issue that an company should put in place before they commence.
Also in this report business performance should be critically examine, in virtually any organisation, the business enterprise performance determine the success of any business, every business should check the way the business can be profitable and hard principles to the environment and the way the business can increase and also business always aims its customers because they are part of the success of the business, therefore I will conclude that every business should give its customers maximum satisfactions by any means time. Personality and attitudes of staff make a difference the business enterprise, therefore I recommend that every organisation must give its personnel adequate training once they used them and also send them on training to know about the ethics and behaviours in business this will be an edge to all business when all personnel know the ethics and job jobs in a business, it will permit the business to develop and extend because they'll give their best and work in line with the job plan and job information.
I will advise that every company should put in place a proper organise composition and culture that will tall with the quest and perspective of the company in order for the business to be productive and become successful. Likewise I will recommend that company should have a good business performance that will go along with its structure and culture and finally organisation should utilized experience and meet the criteria staff and send them on trained in order to tell them how to provide themselves to customers and know there job explanation.