General Group of Service Customer: Level One
Eriksons Periods of People Development (Kalat, 2010, p. 173) divides a humans life into levels. Each stage shows specific tasks which have to be completed before moving onto the next stage. Each stage creates its physical, interpersonal and emotional conflicts. These stages help to determine in which a person is within their life, rather than basing it on their get older. Rachel Clark is nineteen years old, and reaches the physical stage of a adult, late teens to early twenties. However, as she has not yet developed her identity, it is reasonable to say she actually is still at the level of a teenager, early young adults. Erikson greatly emphasised the adolescent period, as it is a fundamental stage for a person to develop their identity. The main conflict at this stage is better known as individuality versus role dilemma. Since moving back again to North Ireland from Liverpool, Rachel possessed to move in one friends house to some other before finally finding a location of her own. This might have damaged Rachels confidence and increased her stress. Ahead of ending up in Rachel it's important to consider where she is now living and who her peers are.
Theories such as Maslows Hierarchy of Needs (Taylor & Devine, 1993, p. 44) is relevant to Rachels case as it's important to understand if her subconscious needs are being fulfilled in order for her to develop. In an attempt to talk about unmet need, the utilization of interventions, such as analysis is suggested and these requirements are legislated for in the kids Acts across the UK. Assessment is employed to make possible prepared decisions about conference client needs (Taylor & Devine, 1993, p. 7) Diagnosis frameworks such as; Understanding the Needs of Children in Northern Ireland (UNOCINI) are being used to not only assess the child but also to evaluate the parents capacity to meet up with the needs of the child. Additionally, assessment is used to help the service end user and worker to recognize any areas which require expansion and change. The UNOCINI framework is also in line with legislation such as; the Children (NI) Order (1995) and Article 8 of the Individuals Rights Take action (1998); to value for private and family life (legislation, n. d. ), which can be also important while working with Rachels case.
Additionally, the levels of Egans Skilled Helper Model can assist in providing a basic construction for the supporting process (Egan, 2002, p. 25). Each one of these stages are a set of tasks established around a style that assist clients in continue to help develop opportunities and offer assistance in handling problems.
Information specific to the service customer/s: Level two
Rachel Clark is a nineteen calendar year old, who's currently residing in Northern Ireland. She is a single parent or guardian to a son named Jamie, two years old. Rachels parents divorced when she was fifteen. Third, , her mom and twelve 12 months old brother, Tag, shifted to Liverpool with Mrs Clarks partner, Gavin. Rachel was struggling to settle in Liverpool and quickly lost fascination with her education. Rachel became pregnant at sixteen and provided labor and birth to her son, Jamie, at seventeen. Rachels romance with Jamies dad finished before Jamie was born. Rachel came back to North Ireland half a year previously with Jamie. Following this, Rachel had to move in one friends home to another until she was awarded rented accommodation from an area housing association. It has also been described that Rachels grandmother lives near by and support for Rachel on a regular basis. There's been reason for concern with Rachels situation carrying out a call from one of her neighbours, they wish to remain anonymous. It has been stated that Rachel is partying forever and sleeping all day, there is a assortment of rubbish within Rachels garden and it has been reported that Jamie has been observed crying on occasions.
Prior to the initial interview with Rachel, it's important to truly have a clear overview of objectives and aims prepared. The main aim is to activate with Rachel and some objectives may include:
As Rachel is a young mother, it's important to ensure she is receiving all the support and help that's available. These include financial support, property support and any child maintenance that is available to her. Although Jamies dad is not on the world, Rachel it's still able to claim child maintenance. That is perhaps something that could be talked about with Rachel. The financial help open to Rachel is also something that might be discussed, to make sure she is getting all the financial support possible. It really is explained that Rachel obtains daily support from her grandmother, but it generally does not state what kind of help or what age her grandmother is. It could also be important to consider if respite may be required for both Rachel and her grandmother, to allow them both to have a period of time from Jamie sometimes.
Specific Period of Work/Tuning in to SUs feelings/anticipations of potential SU goals: Level three.
A key skill through the preliminary phase of public work is to develop a sense of empathy. It is also essential to develop some original approaches for responding right to indirect words or actions. This skill is described as Placing the clients thoughts into words (Shulman, 2012, p. 148). In Rachels case, it is important to consider what it could be prefer to be a teenager. It is vital to speak to possible emotions and anxieties that a customer might be sensing. In this case, Rachel may be feeling anxious about what kind of worker or person she is going to be meeting with. It's important to activate with the service individual and to establish a rapport to help her feel at ease and gain her trust. Furthermore, effective prep highlights your concern for the service individual and therefore makes them feel valued.
It is important to consider how Rachel might be being through the point of first connection with communal services. She may be sensing upset that someone has reported her for neglecting her son, as well as demonstrating anxieties about if she will have her son recinded from her. It is important to recognize how difficult it must be for Rachel to have a social worker talk to her about things that could be a sensitive subject.
Tuning directly into own feelings, ideals and skills: Level four.
It is very important to me, as a communal worker, to tune into my own feelings and possible anxieties before beginning the first time with Rachel. The reason for this, is because if they're not addressed before hand then they may arise through the interview session, result in a distraction and could ultimately affect my capacity to help Rachel. To determine a rapport with Rachel, personal ideals such as respect, honesty and compassion would be beneficial and would help relax the client when they know you are displaying an authentic interest. The values and skills within sociable work apply to the process of assisting others from a professional perspective. Professional ideals such as; sociable justice, respect for their privileges and professional integrity will also enter into impact before and through the interview with Rachel. Several communication skills can be used to build relationships Rachel. Talking and listening skills such as; paraphrasing, the use of open questions, clarifying, reflecting and summarising would show evidence of genuine interest. Other skills such as body gestures will show non-verbal signs of my frame of mind or emotions towards Rachel, so that it is important to have an open posture. In the same way, the capability to respond to non-verbal cues are also important during the interview period. But, most of all, the ability to be empathetic is a simple skill which must help develop strategies and relate to the service customer. The usage of non-verbal methods, such as; self-perception questionnaires, an issue tree or by using a life series, are other communication skills that could be utilized to help Rachel connect to me. Additionally, Rachel might feel a direct effect of oppression with stereotyping based on her gender, time, gender or mental capability to deal. She may feel just like the sociable services are judging her because she actually is a young, solo mum and for that reason, she might feel tense and under great pressure. To understand how discrimination and inequalities are present in the connection between service users and social workers, it pays to to consider the situation in terms of three levels. The non-public, ethnic and societal level, known as Thompsons Personal computers model (Thompson, 2012, p. 33). Thompsons Personal computers model is important to comprehend as it declares how personal beliefs, social norms and structural institutions combine to make oppression in modern culture.