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Service brokerage: Learning impairment services

Service Brokerage

"Explore the role of models of commissioning such as service brokerage and direct payments in the provision of services for folks with a learning difficulty/impairment"

This essay will discuss how service brokerage helps in the provision of services for individuals with a learning disability, by you start with commissioning with regards to services. Accompanied by an explain on how personalisation is approximately giving people the power and responsibility to choose what services they want and control over the way they are provided. Subsequently explaining service brokerage and how it could help people with learning disabilities.

The term "Commissioning" is described as an activity of assessing how a persons need is to be met, through priorities and selections, and allocation of resources. Once this stage has been achieved decisions are made on how services will be provided, planned and developed by monitoring and analyzing the delivery and performance of services. All of the phases in the commissioning process are interlinked and dependent on each other to ensure the best outcome for people.

In modern times, the Government has publicised lots of initiatives that would change the way that services for learning impaired people are designed, commissioned and provided, to ensure that learning handicapped people have higher choice and control over their lives through personalisation.

Personalisation is a moderately new term and has generated different applying for grants what it'll mean and how it'll work in practice. The thought of personalisation has become central to the Government's insurance plan on social treatment reform in helping visitors to become empowered by shaping their own lives and the services they acquire (Cabinet Office, 2007, Building on Improvement: General population Services). THE FEDERAL GOVERNMENT White Paper 'Our health, our attention, our say' (2006) provides information on the Governments eye-sight to produce real changes, by allowing people more choice and higher access to both health and social care and attention services. This change of social good care and the personalisation agenda is strengthened in the Government's strategy 'Adding People First' (Division of Health White Paper, 2007).

Personalisation reinforces the idea the individual understands best what they need and how those needs can be best found. This allows visitors to be accountable for themselves and can make their own decisions about what they require, but that they should also have information and support to enable them to do so. In this way services should react to the individual rather than the person having to fit with the service. Brokerage is a means in which people with learning disabilities can be helped to understand the social attention system. Support planning and brokerage may very well be of benefit to anyone who obtains social care financing, those people who privately pay for their own care and attention, individuals who are looking for unpaid informal support as well as people who use other sources of funding to aid with leading their lives just how they want to

'Broker agents provide information, advice and technical assistance to develop, cost, negotiate, use and mediate PLANS as required by individuals. '

Salisbury B. and Webb P. (2003)

Service brokerage was developed in 1978 in British isles Columbia, from the Woodlands Parents Group, a body of parents who had been concerned about having less standard of living their children were experiencing in an institutionalized environment. They set up a voluntary, community-based brokerage organization called the city Living Contemporary society (CLS). The world was authorised to do something as a planning and linkage medium, enabling people with learning disabilities (and their families) to navigate what appeared to be a difficult system; to enable decision-making control in determining and acquiring services that could enable those to live more dignified and self-determining lives in their own communities.

It has since been developed and sophisticated and followed by projects in america and some in the UK, as service brokerage in Britain has until now been the eye of a select few policy manufacturers and academics. However, some schemes do not totally follow the Canadian model; and, equally, some schemes which are not called service brokerage may integrate the main features. Whilst the language of brokerage may appear new, the functions of brokerage aren't and many people will have been getting this type of support as part of their existing support agreements. Therefore this may make Service brokerage a term that can be used to imply many different things to many different people.

The role of the broker is: an intermediary who arranges a deal between a customer and supplier of services. However, in the term of provision of services to people with learning disabilities, the role of the broker has developed to truly have a wider scope. As the role has been accepted in concept by the government, the details remain undecided in insurance plan, and the reason for much controversy and confusion. In that various functions of brokerage could be carried out by a number of different personal supporters to the average person, as support personnel employed by providers, local authorities can perform brokerage tasks. Due to the assignments that support agents play, the decisions that they make with respect to the individuals they support can lead to conflicts appealing.

Therefore, ideally an unbiased professional should be the most suitable choice to provide support brokerage to people who have learning disabilities, i. e. free from accountability or loyalties to the council government bodies or providers, in order that they are able to focus on certain requirements of the person they are assisting. The self-employed broker would be directed by the 'customer' and responsible to him/her and working only for their best hobbies. The broker could also have to utilize the family or personal circle of supporters, whilst recognising that the family especially may have conflicting passions to prospects of the average person. As an agent s/he should stay focused on the seeks of the average person and work with their direction; at the same time, it will be important to keep respectful contact with others concerned also to mediate and discuss quality of any conflict.

Freedom from discord of interest and accountability to the individual establishes a good basis for trust. The broker's moral standards must ensure that they operate within the limits agreed by the individual and within appropriate limitations of the role and that the relationship is free of any exploitation or misuse. Although working individually, the broker will be able to become more effective if seen by all as competent and reputable.

"Individuals who become brokers (or offer brokerage support) should become expert information gatherers and interpreters" (CSIP. 2007:11)

A support broker is trained to co-ordinate the process of arranging and preserving a support deal for an individual, By supporting individuals make prepared alternatives about their attention needs and choosing what services & support that best fits those needs, including planning complex care deals, service finding, service arranging, short term allowing community support and signposting Brokerage can be provided by people who are specifically trained and used as agents or by customers of the individual's family or friends who might not exactly be paid to undertake the role.

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The Country wide Brokerage Network promotes a training deal, which includes reflective practice and an ongoing determination from the broker that continual self development is expected. Furthermore a mentoring and guidance program is also marketed. The Country wide Brokerage Network an authoritative voice for the development of brokerage in the united kingdom, will take a lead role in lobbying politicians and coverage makers with the views of the support broker movements and expects to provide strong authority and information in the development of the growing network.

However service brokerage does have its limitations, in that service users haven't heard of it. That is due mainly to organisations that symbolized service users, not being made aware of brokerage or being provided inadequate information about how exactly it worked. Meaning most organisations did not see it as a priority. Service brokerage was designed to increase empowerment for service users, however the lack of advertising in the United Kingdom has remaining service users excluded rather than empowered. Yet other organisations that represent people who have learning disabilities are opposed to service brokerage, observing it as international import that has no place in britain or in the strategies for helping people who have disabilities lead an unbiased life. There is a danger that experts will take above the role of broker in brokerage, utilized by providers or local specialists, this may lead to a turmoil of hobbies when planning for individuals with learning disabilities.

Brokerage does have good points as it pertains to assisting in the provision of services for folks with learning disabilities, for the reason that a broker is directed by the individual with learning disabilities to carry out the tasks necessary for increased control and choice in their lives. In situations in which a person may have no informal network of support, an agent provides the support to handle the brokerage responsibilities. An unbiased broker who's not utilized by a provider or by local power is outside of the perceived turmoil of pursuits i. e. link with resources and or the provision of services, and therefore in a much better position to give advice, support and put into action plans. Brokers are in a good to position to find their way the provider market and see what is available, how the services can be provided and developed and respond to the individuals requirements. The development of brokers can lead to a wealth of local expertise of both support services and/or community resources

If brokerage is to achieve its aims, the next key points will demand attention or further exploration: brokerage must be clearly defined and explained so that the function is understood by people who may need to use brokerage services. Brokerage must be promoted to the general public as well concerning people who have learning disabilities, as many folks have never heard of service brokerage or know of its existence.

Brokerage allows for personalisation of services for someone with a learning disability, as the individual can make what services they want and how they would like them, this can help the learning impaired person have control over their life and decided to go with how they wish to live their life from day to day. This allows visitors to be responsible for themselves and can make their own decisions about what they require, the broker provides the information and support to allow them to do. Brokerage is a way in which people with learning disabilities can be helped to navigate the social care and attention system. As Support Brokerage is a key element that enables Personal Budgets and Home Directed Support to work.

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References

Salisbury B. and Webb P. (2003) 'Service broker agents - variables of best practice' NORTH PARK.

commissioning

http://www. doncaster. gov. uk/about/chamber/default. asp?Nav=Report&ReportID=9195

http://www. thecbf. org. uk/planning-future/england/knowhelp. htm

Self-Directed Support: The role of Support Brokerage within Specific Finances. Jan 2007. CSIP. Accessed on 23 Feb 2010 from

www. sites. csip. org. uk/personalisationbrokerageadviceandinformationsupport

http://www. nationalbrokeragenetwork. org. uk/information. html

http://moneycarer. org. uk/articles/articles/29/1/Support-Brokerage-For-Care-Services/Page1. html

http://www. newcastle. gov. uk/core. nsf/a/socserv_adultcommld

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