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Research Technique On Staff Satisfaction

'Employee satisfaction' is a concept gauging how content the workforce is with their work and the workplace's environment. Hence 'Worker Dissatisfaction' occurs when the labor force becomes unhappy with these aspects of their job, which can result in negative impacts available, such as lowered motivation and declines in production, as well as increased labor turnover - common problems that occur generally in most businesses, whether or not they're small entrepreneurships or large organizations.

We have picked to study specific situations in HP's commercial history; specifically: the reduction of income rates, multiple employee redundancies, intimate harassment and M&A's (Mergers and Acquisitions). Dividing these issues up into four individual reports, we have attempted to evaluate the correlations between HP's different corporate and business issues and their relation to employee dissatisfaction, by using external resources of information (such as news articles based on the relevant issue and applicable Man Resource ideas) and knowledge to support our findings.

After inspecting these issues, we will conclude our studies into a summarized affirmation evaluating worker dissatisfaction within HP. We will then present collective alternatives that can be implemented to help reduce Horsepower of similar problems if they should ever arrive in the future once again.

2. Evaluation/Discussion

In order to judge each problem, the implications of each issue on HP must be talked about in detail.

2. 1: Across-the-board pay reductions and salary alterations that incensed employees in 2009

"We don't know what we will do. We don't know, " the person informed NBCDFW, as tears streamed from his sight. (Mackilwain, 2009) HP chairman and CEO Draw Hurd declared that they would reduce base pay and some benefits across the company in the wake of disappointing earnings. As for the fiscal first quarter 2009 results, HP's revenue were $1. 9 billion, or $0. 75 revenue per show, down from $2. 1 billion, or $0. 80 cash flow per share compared to the same period this past year. Starting with a reduction in his own salary by 20%, followed by senior executives who would take a drop between ten and fifteen percent, regular employees 5 percent and exempt employees 2. 5 percent. All of this in a reaction to a 13. 5 percent fall season in the company's first quarter income. (Dubie, 2009)

Why did Horsepower executives get this to salary modification while each of them know this would incense employees? Before answering this question, there are a few basic facts you need to consider. The recent recession of our 10 years has resulted in a sharp drop in international trade, and unemployment reached 9. 2% by the end of 2009. The average salary of HP is approximately $62, 000 (before salary modification), which is higher than that of others such as Dell, Apple and Cisco. These factors enforced employees' continuance commitment, which inspired them to remain with HP predicated on the perceived costs of departing the organization. Another factor that could relieve employees' dissatisfaction is the broadness and equity of the salary adjustment. Since the salary-cutting was due to the unexpected decrease in net profit, hence, as long as the task of salary modification was made fairly and objectively, and in accord with employees' understanding whenever you can, employees may not be dissatisfied when they compare themselves with co-workers inside HP (Self-Inside Assessment).

HP's such across-broad cut is basically a result of Profit-Sharing Plans in which the employer shares profits with employees based on a predetermined solution. In the same way, an 'Employee Stock Ownership Plan' (ESOP) is another adoptable option to affiliate company's revenue with salary, and give employees a feeling of ownership through ESOP. The next solution is to develop a flexible advantage package to allow each employee to put together a benefits program individually designed to his or her own needs and situation. Furthermore, another way to adapt pay structure is to use reward. Unlike Profit-Sharing Plan, benefit incentive employees for recent performance somewhat than historical performance.

Which an example may be the best for salary modification? As mentioned before, the entire world was still digging itself out of economic collapse in 2009 2009, price-earning to percentage possessed yet to drop only previous recession, therefore the ESOP is less attractive since people were recognizing the reality of the fragile performance during slumping economic. Hence, I would suggest a merged salary adjustment includes bonus and benefit package deal.

Based on the diversity of cultures, principles, age groups, personalities and personal situations, HP should design various benefit packages to match into employees' needs. You can find three types of benefits designs: modular programs, core-plus plans, and versatile spending accounts. In order to make benefits plans fit into employees' need, managers should particularly talk to employees from different parts, age-ranges, and departments to obtain what employees need most regarding to Maslow's Hierarchy of Needs Theory. As for bonus, managers need to create a base pay; this new basic pay should be less than prior one. Bonuses are designed to award recent performance alternatively historical performance, and only put on individuals. Moreover, the process of awarding must includes balancing internal equity and external collateral.

2. 2: Allegations of erotic harassment and inappropriate business carry out that "exhibited a profound lack of wisdom" by top executives

Be it an entry level employee or for example the CEO, violation of business conduct policies can result in serious outcomes. The recent HP erotic harassment scandal assists a perfect demonstration. Mark Hurd who acquired offered as HP's CEO for the last five years resigned at the Board's request after a study concluding inappropriate behavior that got violated HP's behavioural requirements. While HP didn't find any facts that backed the erotic harassment complaint in general, they unveiled that the Plank wouldn't normally tolerate any business misconduct. For HP, what started out as a study in response intimate harassment complaint by the contractor ended with the business's CEO resigning from his post. Intimate harassment is a crippling fact in the work place the effects of which ravage not only the sufferer and the alleged harasser, however the fellow employees and the organisation as a whole.

The direct influences of the scandal were seen through the radical drop in share value of 8% soon after Hurd resigned. Yet what floors as an important concern is the response of the HP employees to the situation. In response to Hurd's resignation many employees disclosed happiness over him leaving the company making assertions like "the tyrant is fully gone" or "Mark Turd". (Golijan, 2010) What do such allegations acquire? These allegations show that the Horsepower employees have been dissatisfied in long and a meeting like this only triggers their emotions to be discovered.

In the first place, any event of such a controversy threatens worker in the workplace. As the Maslow's hierarchy of needs suggest an individual's primary needs includes security and safety at the job. Witnessing such an improper business carry out by the top professional himself certainly affects employees within all degrees of the labor force. The employees would then start browsing their peers and superiors with disbelief. Such misunderstanding and lack of trust has a great impact on the forming of long term interactions at the job. Furthermore, such controversies lead to the people feeling uncomfortable from associating themselves with the company. As Tim Bajarin of Creative Strategies Inc. observed: "The scandals do impact people's impression on the company, ". A reduced company morale not only means the probability of a high labour turnover but also the difficulty that HP would face in attracting good quality employees.

A second impact that scandal acquired was the emergence of a fresh leader for Horsepower. Hurd is now changed with Leo Apethekar. For HP employees who had already confronted a tough time, change in management brings forth another new obstacle, for a change in command also means a big change in the entire organisational culture. In response to the tarnished company's image, employees get disconnected from the top management leading to the creation of an "them and us" culture in the workplace. An important role for the new innovator is therefore to restore the trust which could be facilitated by implementing a more Charismatic control style and once enforcing ethical carry out. What lead to Make Hurd Scandal being so damaging, was that he didn't himself comply to the business standards that he created Further, hypocrisy is one of the very most destructive elements in an organisation. It's important for executives to create the firmness of behavior before they expect the same from their employees.

The Hp intimate harassment scandal is therefore an important lesson that reflects after the importance of the carry out of leaders. The deep impact that scandal has had on the staff level of dissatisfaction leading to a possible sense of insecurity at work is an important issue to consider. What happened in the case if Make Hurd, has been principally attributed to not determining the behavioural benchmarks appropriately. We assume that aside from only arranging quantitative clauses, it's important to define moral clauses in the carry out as well. Lastly the main lesson to study from this scandal is that if an company aspires to achieve maximum efficiency from its employees they must make them feel comfortable in the workplace. At all times employees must be reassured that they will be heard to. Setting up a highly effective system to handle employee grievances is probably the best answer to handling immediate problems and help them from blowing up to create a major controversy/scandal for the organisation.

HP is facing a major problem involving layoffs. Due to several reasons, Horsepower has laid off over fifty thousand employees in the last 8 years. For instance, most recently, HP laid off nine thousand employees in order to "consolidate data centres at an expected cost of $1 billion. " (Sherman, 2010) These reoccurring layoffs trouble employees in many ways but the primary aspect that should be considered is the effect this will have on employee dissatisfaction. Staff dissatisfaction can instigate severe ramifications for the business because the way the employees' work affects how well the company does in terms of success.

Job security is something that the common staff cherishes. When an employee's job is secure, there's a feeling of safeness which usually causes more self-confidence and higher productivity. However in this case, job security is not something that the employees keep. Due to the multiple layoffs that occur in such small amount of time intervals, employees would feel that their jobs are not safe whatsoever. How exactly does this effect drive? 'Maslows Hierarchy of Needs' can be employed to this situation. Maslow developed a hierarchy of needs with the levels: physiological, protection, social, esteem and self-actualization. His theory was when one stage of the hierarchy was complete and satisfied by the staff; another need on the hierarchy becomes dominating. So when this motivational theory is put on the situation accessible, it is clear that the employees cannot go away the 'security needs' level in the hierarchy. They are really striving to attain job security but cannot because of the consistent layoffs. So therefore, in line with the theory, employees cannot continue to satisfy social, esteem and self-actualization needs which slows down progress in the company.

This situation also suits into the 'motivation-hygiene' theory. This theory relates intrinsic factors to job satisfaction and extrinsic factors with dissatisfaction. Job security is the problem here which is an extrinsic factor, and for that reason, dissatisfies employees. The cleanliness factors aren't being taken care of by HP. This clearly hinders performance of the employees.

How can HP take care of a few of the employee dissatisfaction issues that they have got? One solution is they can try and find another way to spend less, other than making employees redundant time and time again. They could reduce salary of employees, or cut wages from higher managers, but it can be argued that will also lead to an elevated level of staff dissatisfaction, depending how the employees are determined.

However, if HP think it is essential & most efficient to lay down off employees to trim or cover costs, then your company can keep current employees encouraged by making the task environment more laid back. This may help relax the employees and reduce dissatisfaction (another 'motivation-hygiene theory concept). This will not necessarily inspire employees, but it will reduce dissatisfaction. Also, to be able to avoid further dissatisfaction, Horsepower could lessen other possible extrinsic factors that cause dissatisfaction. For instance, supervisors could start acting friendlier towards employees or any form of tight supervision and punishment can be empty.

The ongoing layoffs create a resistance to change in employees as many aspects of the company changes when considerable layoffs appear. To defeat the resistance to improve, HP may help employees find logic in why these substantial layoffs have happened. Employees will still have security issues, but after they have all the reasons for change and there is no ambiguity, the environment would be more tranquil and any unnerving rumours floating around in the grapevine would be abolished. This may reduce dissatisfaction of the employees just a little.

2. 4: A dangerous merger (with Compaq) that "would make a bloated, prone company anchored on the manufacture of item products at little if any profit. "

'Business mergers' appear when two businesses combine together to create a new company. Many reasons are associated with mergers - the most frequent ones including potential Economies of Level, increased market share, and so forth. But what's less regarded by higher management levels in organizations is the effect on mergers on the overall workforce, and the deteriorating affects a merger can have on staying labour. This record will talk about the human source of information issues emerging from the merger of Compaq with Hewlett Packard (HP).

There are multiple causes for negativity in the workforce after an M&A, some including increased centralization in the organization's framework and lack of organizational culture. Centralization occurs when decision-making vitality is focused at one point in the business - normally towards the higher levels of hierarchy (older managers). This cuts off communication to lessen levels of the business, which can reduce the amount of communication streaming through the chain of command available and hence contribute to increased doubt in the labor force (Kusstatscher, 2005 ).

After this, once a merger occurs there is commonly a loss of previously accepted culture from the prior-merged company. Employees who discovered more so with the business's previous culture will likely are more isolated and secluded after the merger - where there may be a new culture imposed in it due to the occurrence of another business. This can cause a 'loss of individuality' for employees, which might alter their perception of the business that they work in, and can likely also boost the amount of doubt that they experience within the merged business.

Another major aftereffect of an uncoordinated merger includes worker stress, contributed by concerns of job security scheduled to potential layoffs after the merger. These redundancies take place because merging companies do not desire to duplicate job jobs; hence by making specific job functions redundant they can rationalize costs and make use of the nominal amount of employees required in each division. This was the truth between your merger of HP and Compaq - which reported a job cut of approximately 15000 (Foo and Menon, 2001) people, triggering increased stress levels among staff concerning whether they would keep their job in the merger process or not. Staff stress thus tends to lower overall moral and lower productivity over time due to disappointment over job security, as you employee portrayed from HP's Singapore branch: "either way, we're done for" iii( Foo & Menon, 2001)

In realization, employees will find it progressively more difficult to deal from the many challenges associated with a merger: credited to psychological stress from emotions of anxiety and stress for job security, to loss of corporate identity scheduled to an alteration of organizational culture. This could contribute to increased staff dissatisfaction with the business enterprise to people who remain in the workforce, scheduled to negative thoughts and insufficient support from the business.

Thus in the future, HP must addresses such concerns by employing procedures to help employees cope with such emotions. This may include increased communication from managers - if employees were stored in constant communication with managers about changes in the overall business and were aware of re-structuring issues and redundancy potentiality, then this would reduce the impact when redundancies are released - as employees who've known about the opportunity of a lay down off prior could have better mental planning.

Another suggestion could include adapting the merger and acquisition process so that ethnicities are able to integrate more effectively - increased dialogue by means of meetings or workshops between the two merging companies would help to improve communication and overall exposure between the several business cultures to help make the integration of the two companies smoother. This may help stimulate employees to corporate with each other more willingly and promote an increased sense of new culture that benefits both recently independent companies.

3. Finish and Recommendations

3. 1 Conclusion

In conclusion, it is very much clear through these instances that employees are incredibly dissatisfied with the way HP is working. HP operations are disgruntling the employees which is possibly hindering their performance, and therefore, halting improvement for the whole company. Whether it's through salary alterations, unnecessary ill treatment of employees, colossal range of staff layoffs, or massive overall change through mergers and acquisitions, HP's way of running things is displeasing the employees.

3. 2 Recommendations

HP must find solutions to satisfy their workers more sufficiently. Dissatisfaction levels must be low in order to see some improvement in the company. The first solution is a simple, but effective one: Horsepower should make the work environment friendlier and more relaxed to be able to get some employee self-confidence. Currently, it generally does not appear that HP is very friendly with their employees because of the several issues discussed above, however if HP were to take care of their employees better, and make the work environment more relaxed, then the employees dissatisfaction level would reduce.

Another advice to Horsepower would be that they have to manage change amongst employees better. If you look at the merger, the pay slices, and the tremendous layoffs, these are alternatively big changes to the business. If HP could deal with this change in a far more effective manner, then employees wouldn't normally be as dissatisfied. HP should first of all alert employees of upcoming change to abolish any nervousness and ambiguity. The reality should be laid out and employees have to be made to understand them. Also, to avoid further dissatisfaction, the changes must be applied fairly, rather than with any prejudice or any other type of unfair actions. A form of manipulation could also be adapted by the business. Manipulation is not the most ethical of solutions to lower dissatisfaction, however in the end, it does lower dissatisfaction. Manipulation consists of twisting facts to make the situation at hand seem more appealing. False rumors are usually pass on and finally, employees allow the change and this lower dissatisfaction.

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