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Problem Solving Approaches to Business Concept

Meeting happened to discuss the execution of personalised bookings for drivers. Personalised bookings are being considered as an expansion of the current system because of the imminent entrance of Uber in the Cairns area.

The idea is to permit driver to use and advise of bookings that customers obtain them to perform because of the high standard of customer support provided by that driver. Doing nothing does not have any extra benefit to your service levels and may even damage the business in comparison with our competitor, however allowing this service not only improves the community notion of the taxi cab industry but also increases the moral and capability of the individuals, thus improving the overall customer service levels of the taxi cab industry in the Cairns area.

The more personalised the experience in a taxi cab, the more appreciated the customer feels. Therefore increases the customer's use of the merchandise on offer. If customers are not feeling accepted or treasured, or things aren't clear, then they will leave and go to your competitor (Earls 2017, pp 28).

Nature of problems

The problems experienced by personalised bookings seem to be challenges that are complex series of features woven collectively interdependently. Professor Horst Rittel of the University of California advised that the term "wicked problem" identifies that style of problem which is ill-formulated, where in fact the information is challenging, where there are many decision designers with conflicting prices, and where in fact the ramifications in the whole system are thoroughly confusing. Rittel advises decision designers often make various tries to "tame" these wicked problems. Sometimes, it contains "carving off" a piece of the condition and finding a rational and possible solution to this part (Churchman 1967, pp 141).

Problem formulation

The problems of personalised bookings can evidently be mapped (see appendices). Effective problem formulation depends upon evidently understanding stakeholders and their interests so that problems can be designed in such a way that they have a potential for being resolved (Bryson 2004, pp 32, 33). Thus the condition formulation factor in this instance is considered tame problem.

Testability

With the use of the training fleet and training room simulations can be operate on the testability of answers to foreseen problems, Potential alternatives can be tested as either appropriate or false enabling a smoother implementation. The solution to tame problems can be analyzed mistakes and mistakes can be pinpointed thus the testability of personalised bookings is a tame problem (Wit & Meyer 2010, pp 30).

Finality

There is obviously room for improvement and potential repercussions may continue. Until implementation it, focusing on how each of the 605 driver react and use the personalised arranging is unknown and thus the finality factor is considered a wicked problem.

Level of analysis

It is possible to identify real cause of problems. There is no need to claim about the particular level at which to intervene. Once problems have been outlined during implementation it'll be easy to identify and fix root causes and therefore the level of analysis factor is considered tame problem.

Replicability

Personalised bookings are easy to replicate and once individuals understand the process it may do it again itself many times and therefore the replicability factor is considered tame problem.

Reproducibility

Before during and after implementation the problems and solutions can be trialled and excluded before correct solution is found and thus the reproducibility factor is considered tame problem.

Approach to problem - qualitative or quantitative

As a manager when you make business decisions, you consider a number of factors. Some are qualitative factors like reputations, brand strength and staff morale, as well as quantifiable data such as sales results, profitability and return on investment. When making your choice about personalised bookings both qualitative analysis and quantitative methods were being talked about to assist for making the ultimate decision. Ultimately your choice that offers the required result and the desired outcome won't always utilize one way to check whether the predictions of the other method are affordable (Chron. com n. d. ).

Using both qualitative and quantitative methods were required when Cairns Taxis considered the execution of personalised bookings into our bodies, making the incorrect decision might have wider and long lasting ramifications to all or any stakeholders.

Williams Rational Problem Resolving Approach

Problem Identification

Criteria Definition

Alternative Generation and Evaluation

Implementation

Do you have any suggestions for decision manufacturers at various levels in your organisation predicated on your understanding of theory frameworks?

Market Progress using app

Nature of problems

Characteristic

How it seems in tame problems

How it seems in wicked problems

Problem formulation

Can be evidently written down. The issue can be explained as a distance between what's and what 'ought' to be. There is easy agreement about the condition definition

Difficult to identify. Many possible explanations may exist. Individuals perceive the problem differently. Depending on which justification one chooses, the solution takes on some other form

Testability

Potential alternatives can be examined as either right or false

There is no set of criteria for whether a solution is right or wrong, they can only become more or less appropriate in accordance with each other

Finality

Problems have a definite solution and stopping point

There is often room for further improvement and potential consequences may continue indefinitely

Level of analysis

It can be done to bound the situation and identify its root cause. There is no need to claim about the level of which to intervene

Every problem can be considered an indicator of another problem. It does not have any identifiable root cause and an example may be not sure of the appropriate level of which to intervene

Replicability

It may replicate itself many times

Every problem is actually unique

Reproducability

Solutions can be trialled and excluded before appropriate solution is found

Each problem is a one-shot procedure. Once a remedy is attempted, you are unable to undo what you have previously done

Problem formulation

Testability

Finality

Level of analysis

Replicability

Reproducibility

Approach to problems - qualitative or quantitative

When you make business decisions as a administrator, you consider qualitative factors like reputations, brand durability and employee morale, as well as quantifiable data such as sales figures, profitability and return on investment. Both qualitative evaluation and quantitative methods can be used to make decisions. The decisions that a lot of often lead to the desired final results use one way to check if the predictions of the other method are reasonable.

Are the strategies appropriate for the kind of problem?

Williams logical problem fixing approach

How effectively do the processes used follow each step? What exactly are the results where they aren't adopted? What gets in the way of the process being implemented?

Problem Identification

Criteria Definition

Alternative Technology and Evaluation

Implementation

Do you have any suggestions for decision creators at various levels in your company based on your knowledge of theory frameworks?

Bryson, J. M. , 2004. How to proceed when Stakeholders matter - Stakeholder Identification and Examination Techniques. Public Management Review, 6(1), pp. 21-53.

Chron. com, Difference Between Qualitative & Quantitative Examination for Managerial Decision Making | Chron. com. Available at: http://smallbusiness. chron. com/difference-between-qualitative-quantitative-analysis-managerial-decision-making-77298. html [Accessed March 6, 2017].

Churchman, C. W. , 1967. Wicked Problems. Management Knowledge.

Earls, E. , 2017. Commitment Items. The Caterer, 207(4962), pp. 28-30.

Wit, B. de. & Meyer, R. , 2010. StrategyЇ: process, content, framework, Cengage Learning. Available at: https://books. google. com. au/literature?hl=en&lr=&id=tCspQP0CYgcC&oi=fnd&pg=PA27&dq=dynamics+of+problems+testability&ots=-hS5xDfIKp&sig=WbTndlDyTmLdBol6kVe-CZKkMZo#v=onepage&q&f=false [Accessed March 6, 2017].

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