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Overview Of Colgate Palmolive Company

Colgate Palmolive, an organization where its head office is in NY operates available of care and attention within the buyer goods industry. In an Annual Statement released by Colgate Palmolive Company (2010), it is reported that the business is a $ 15. 6 billion global company providing people in more than 200 countries and territories with consumer products which makes life healthier and more fun. The primary businesses of the company are Mouth Care, Personal Health care, Home Attention and Pet Nourishment. Among a few of the world's most recognized household brands produced by Colgate Palmolive Company are Colgate, Mennen, Palmolive, Ajax, Softsoap, and Hills Pet Nourishment.

Colgate's business strategy is to Be successful on the Ground by concentrating on it's three core strategies: Driving Expansion, Funding the Expansion and Making Colgate the Best Place to Work. Its corporate and business beliefs of Caring, Global Teamwork and Continuous Improvement acts as the foundation for its business strategy and are shown in the manner the business conducts its business worldwide (Colgate World of Care and attention, n. d. ).

Colgate Palmolive Corporate Structure

Led by its current CEO and President, Mr. Ian Make, Colgate Palmolive Company is staffed with a team of talented and dedicated employees. The company's corporate framework has been assumed to be shown in Appendix 1. Streaming into the Global IT (GIT) firm itself, this company is split into three main sub functions which can be Global Development, Organization Centre and Shared Services Business. The Shared Services Group is further divided into four main divisions that are Global, Americas, Euro Americas and Asia Pacific.

Colgate Palmolive Malaysia, founded in 1957 where the company office and plant is found in Petaling Jaya is reinforced by Asia Pacific department which is way better known as Asia Pacific Shared Corporation (APSSO). APSSO functions approximately 3500 employees in conditions of Information Technology and it's really infrastructure in over 35 creation sites throughout the Greater Asia and South Pacific department.

Colgate-Palmolive Business Strategy and Relationship with Business Entity

The main quest of Global Information Technology which is also cascaded right down to APSSO is to use on the same system, providing the same information to guarantee the same performance and functions throughout the Colgate Palmolive Company's global businesses worldwide. To do this mission, APSSO focuses on a 5 years strategy plan which is driven by a grid like Casita. This grid comes from a strict process which priorities the assignments in line with the GIT's mandates of Performance, Trustworthiness and Regulatory, Utilization, GIT Grid Strategic Profile and Global Assignments.

The Global Information Technology partners five global exterior entities to ensure the success of its businesses. Colgate associates one of the world's most renowned organization software designers, SAP. Apart from SAP, Colgate lovers IBM and Lenovo for providing the company computers, Verizon for networking and telecommunications, CISCO for LAN machines, Wipro for talking to and source of information management as well as Comvault for data management and safe-keeping. The details of Colgate Palmolive infrastructure will be talked about partly 2: IT infrastructure: Issues and Troubles. Colgate Palmolive specifically in Malaysia does not partner any authorities entities because of its IT infrastructure.

The homepage Web address of the Colgate Palmolive Company is http://www. colgate. com.

Part 2: IT Infrastructure: Issues & Challenges

2. 1 Colgate's IT Infrastructure

Information technology infrastructure today comprises seven major components (Laudon & Laudon, site 203) and Colgate is not exceptional in investing in a comprehensive selection of hardware & software to help with its daily procedures. The below is a set of IT infrastructure that Colgate happens to be having:

1) Computer Hardware Platforms. Colgate's permanent employees are given laptops while momentary employees are provided with desktops.

a) Laptop: Lenovo ThinkPad 410: Intel i5-520M, Intel QM57 Exp, 14. 1" XGA, Intel HD Graphics, 160GB 7200rpm, 4GB (2x2GB), N6200 11a/b/g/n (2x2), 6 Cell.

b) Desktop: Lenovo ThinkCentre M58p: Intel Center 2 Duo Processor E8400, 2GB, 160GB 7200RPM S-ATA HDD, PCI/PCIe SFF (2x3), Intel Graphics Mass media Accelerator 4500, Dvd and blu-ray Rble, Intel Gigabit Ethernet.

2) Operating Systems: Colgate happens to be using OR WINDOWS 7 Professional nonetheless they are preparing to rollout Windows 7 Professional in the 4th quarter of 2011.

3) Enterprise Software: Colgate uses SAP R/3 Venture for almost all its departmental sections.

4) Networking/Telecommunication: Colgate enlists Cisco Systems and Verizon Communications respectively as its business associates for their networking and telecommunications needs.

5) Consulting & System Integration Services: Colgate recruits Wipro Technology to aid with new technology building as well as taking care of new assignments.

6) Data Management & Storage area: Colgate counts Commvault as its business spouse to manage its data management and safe-keeping.

7) Internet System: Colgate uses Microsoft. online to aid its website. It uses the

2. 2 Issues and Difficulties in the management of IT infrastructure

Even though Colgate has a comparatively secure IT infrastructure in place, there are bound to be issues and problems that the organisation faces in the management of its IT infrastructure.

One of the most prominent challenges would be to keep abreast with the technology improvement. As Moore's Rules suggests, the number of transistors over a chip around doubles every 2 yrs. (Moore's Law, whitepaper from Intel). Colgate has a demanding workflow as it pertains to employing new hardware, which include going through the countless levels of manual approvals from the upper management, almost all of them spread throughout the world. By the time IT department is preparing to put into practice the new hardware, newer version could have already been released to the marketplace.

Security is also a significant obstacle for the IT office in Colgate. As with any multinational corporation, Colgate takes pride in their product's key formula, new product launches and private employee's information. Hackers and PC infections are a big risk to the business. This is because of the many software that Colgate uses. Although each laptop and computers are linked jointly via the Colgate network, these software are independently installed into the computer, and this making it difficult for the IT section to monitor the fitness of each hardware.

Another obstacle is to manage Colgate's business companions such as Cisco, Verizon, Wipro and Commvault. As the business partners are essential to Colgate's success in handling IT, they need to come in contact with Colgate's culture and its own ways of handling business.

Perhaps the largest challenge of most is always to manage the internal cost. The IT department is given a budget of 1 1. 5% of world wide web sales for software & hardware acquisition, installation, training, support and maintenance. This budget also includes downtime as well as space and energy needed to keep the technology working.

IT must play its role in keeping Colgate to be the leading consumer products company on the planet. The aforementioned IT infrastructure has be to designed seamlessly in the performing of daily business activities, and this would require the IT division to be the ultimate business spouse to Colgate worldwide.

Part 3: Cloud Computing and its own business benefits and costs

3. 1 Summary of cloud computing

Cloud processing is thought as "a style of computing where businesses and individuals obtain computing electric power and software applications over the Internet, somewhat than purchasing their own hardware and software" (Loudon & Loudon 2010, p. 196). The five essential characteristics of cloud processing are assumed in Number 1 (Mell & Grance 2011)

On-Demand Do it yourself Service

The on-demand self-service characteristic of cloud computing allows employee to utilize cloud processing without human interference with the cloud company. Employees can login in the network by keying in a distinctive password directed at them.

Broad Network Access

Ubiquitous network gain access to is open to employees via cloud processing. The network can be gain access to by all employees through a typical mechanism. Staff would only need to key in their password and once the system authenticates it, employee can access to all resources available in the network.

Resource Pooling

Resource pooling allows employees to access cloud computing and never have to bind to location where they can be. All employees within the Colgate world would be able to gain access to the same database and same network from even their homes. That is also a step taken to inspired employees to hit work life balance in their workplace.

Rapid Elasticity

Cloud computing claims elasticity where resources can be scaled both up and down as required. This allows standardization and for Global Information Technology to achieve its mission of operating on the same system, have the same information for everyone its employees, which ensures the same performance and functions throughout the Colgate world.

Measured Service

The range of employees being able to access the service is measured and watched to ensure that the cloud can enhance its service also to sustain the decided service level for everyone employees.

Figure 1: The five essential characteristics of cloud computing

There are three main types of cloud computing which are public clouds, private clouds and hybrid clouds. General population clouds are usually handled by an authorized company where several get together or customer can be blended mutually and can access the servers or storage system at once. Private clouds are usually on demand infrastructure owned by an individual customer who manages the applications operate on the other hands, hybrid clouds are the combo of both general population and private cloud models which often offers high lasting on-demand and externally provisioned level however brings complexity to the syndication of applications throughout the various networks

(Isse 2010, pg 18).

3. 2 Current tendencies in cloud computing

In a cloud computing study done in 17 countries in THE UNITED STATES, Europe and Asia Pacific by Kelton Research in '09 2009, the results shows that technology is utilized to minimize cost in 54% of the firms surveyed. One of the technologies reviewed was cloud processing that allows companies to quickly respond to market conditions and competitors. Insurance agencies cloud computing, companies may use this ability to immediately touch computing electric power and software which help company focus on its center business. 99% of its respondent also claimed that they are discussing or employing open public and private cloud computing solutions.

3. 3 Great things about cloud computing

Information Week's Thomas Claborn reported (Calburn, 2008) on the display by Thomas E. Hogan, older vice president at Hewlett-Pakard, at the 2008 Cloud Summit Seminar:

"Some 87 billion e-mails are drafted each day around the world, the digital world doubles every 18 months, and the amount of network-attached storage devices double every 2 yrs", he said. "Yet, some 80 percent to 85 percent of computer budgets would go to operational maintenance. . . Cloud processing promises to help IT organisations dial again maintenance cost to allow them to devote to creating business beliefs. "

To ensure sustainability and competitiveness of Colgate's business, cloud processing can be an option to reduce cost, maintenance complexity and simple management. Among some other of the benefits of cloud processing are mentioned as below.

Availability of standardized data

Cloud computing performs a vital role in making certain Global IT achieves its goal to providing the same information at the same quickness to Colgate's entire employee. This allows professionals to make decision predicated on the same set of data irregardless of where they are located. In addition, it ensures data integrity and allows more decision cooperation between countries as they have access to all units of data.

Business Agility

Cloud computing allows professionals to get access to data anywhere at any time. The good thing about cloud processing not being device and location dependence allows managers to make faster decisions to get competitive advantage by responding swiftly and minimizing time to advertise.

IT efficiency

Cloud computing escalates the efficiency and allows ease of management of it. For example when they is a dependence on a system upgrade, cloud computing allows professionals to push the updates at the backend through the server and everything employees will receive the auto run revise at exactly the same time. This reduces time of IT employees to individually mount revisions on each computer, means that all personal computers has been improved simultaneously and raises efficiency as posts need not be bonded by boundaries and time area.

Implementation of "one system for many" concept

The implementation of cloud computing allows standardization in term of systems processes and swiftness. This will certainly reduce the maintenance cost, ensures data security and provides every employee the same chance to obtain data to make quality decisions. For instance, a worker in India will be using the same system as a worker in Russia. This facilitates knowledge writing among employees and also exchanges of ability throughout the Colgate world. It allows our global customer (ie: Tesco, Carrefour) to make business decisions on a worldwide basis based on the availability of standardized data and just how to do business with Colgate.

3. 4 Cost of implementation of cloud computing

It is essential to look for the come back of invest and total costs of possession to mature management before having the ability to influence those to make decisions on if an organisation should invest in the system/infrastructure. The total costs of ownership looks into nine areas that are:

Hardware acquisition

The cost for purchasing of processing electric power might be higher at the initial stage when placing cloud computing nevertheless the go back of investment in the long run might justify the original investment.

Software acquisition

The licensing for software used within Colgate might decrease if the business decides to subscribe to Software as a Service (SaaS) applications such as Salesforce. com. SaaS applications allow users to pay as they use. This reduces cost of purchasing licensing for your package of software but employees only use incomplete applications within the package deal.


Installation cost remain continuous with or without cloud computing. Colgate advocates providing the same infrastructure and computing power in terms of both hardware and software for all its employees.


Trainings for implementation of cloud computing can be done via three methods. First of all, the business can deploy cooperation tools to permit virtual training. Second, training can be deliver via an online knowledge site (ElementK) which the company has subscribed to and finally via classroom trainings for more technical personnel. The cost of training (in conditions of travel) can be reduced by having ability users within subsidiaries of Colgate to train employees of their own division.


The implementation of cloud computing allows a standardized support than it employee for each and every employee. Insurance firms a standardized system and processes, IT employees now do not need to have different models of manual to provide differing system support.


Cloud processing eases the maintenance of systems and upgrading of both hardware and software. By implementing cloud computing, all upgrades is now able to be thrust from the backend of servers to each computer.


Investment in special equipment and network at the initial stage is required. However the produce over time surpasses the price tag on initial investment made. In addition, it allows business to replough back again the price used to keep IT systems to the primary of its businesses after the execution of cloud computing.


The downtime of servers that support cloud computing can be handled internally. Although downtime cannot be eliminated, it can be reduced to ensure little disruption to the business enterprise. Downtime can be designed and communicated to employees at before so that employees can plan their work consequently.

Space and energy

Part 4: Suggestions of cloud computing adoption/adaption

Based on the problems and challenges that have been discussed partly 2, it is essential that Colgate adopts a technology that will allow the company to go forwards in the period of information technology.

However, due to very sensitive and confidential information that Colgate must protect, they cannot outsource to external providers such as Salesforce. com. Hence, it is strongly recommended that Colgate invests in an exclusive cloud which only employees of the business can access, with the choice of having their business partners obtaining a certain amount of information from the cloud.

With the utilization of the cloud, the IT office won't need to go through the manual layers of approvals needed to implement new systems. By creating an approval system that links back to you to the e-mail system, approvers should simply login in to the cloud to sanction the requests, regardless of time area and location once they obtain email notifications. This may further simplify the approval process and the IT division will be able to rollout new technologies, thus permitting Colgate to be, if not in the forefront, at least maintaining the most advanced technology compared to their opponents.

Colgate's IT department's purpose is to have the same systems, same information, same techniques and the same performance all over the place across the Colgate world. With the implementation of a cloud, a series of commonly used software can be stored in the cloud. Employee's notebooks and desktops will merely be terminals to access the cloud. Hence, using the technique of sole sign-on username and password, this would permit the IT department to possess further security options as well as permitting them to screen the health position of every of the terminals.

Business associates can be given limited usage of the cloud, thus exposing them to Colgate's workflow, procedures and cultures. Therefore would assist them to comprehend how Colgate handles its business and exactly how they are able to contribute more proficiently towards Colgate's success.

Cost has always been a challenge to many organisations. A resourceful company can fully utilize a budget of 1 1. 5% of world wide web sales to remain ahead of competition by investing in a cloud. As mentioned in Part 2, Colgate presently has independent software installed in each computer. By putting into action a cloud, rather than having the IT personnel actually installing the program in each computer, which might take a few weeks, depending on location of Colgate offices, they simply need to load or up grade the software in to the cloud, permitting employees to make use of the latest software within days, if not time. On top of that, the price tag on travelling for IT personnel to set up these software will be very minimal.

In range with business needs, the speed of change will be beneficial not only to Colgate, but also with their employees as they'll be subjected to newer technologies/software to become more efficient in their daily jobs, thus minimizing time necessary for business to wait for prepared information from the employees.

Currently Colgate atlanta divorce attorneys location around the world has their own group of servers and data storage system within each subsidiary. Along with the implementation of a cloud, Colgate will only need to have these hardware investment and maintenance in one particular site only. IT departments can be much leaner, better and more focused in their areas of expertise.

Colgate is definitely prudent in buying any type of technology. The neighborhood IT department refers to a grid that lists the every year initiatives that they can need to put into practice atlanta divorce attorneys subsidiary. This grid consists of requests and is actually an approved wish list from each business product on applying certain technologies within the division. Colgate's business technique to balance both technology and the demand from employees on the ground is important to accomplish strategic goals. The yearly resource of just one 1. 5% of world wide web sales is definitely the budget that the IT office has to follow. Given this allocation, the IT section should be judicious in spending, balancing the business needs, keeping the existing technology abreast with the marketplace as well as being ahead of challengers.

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