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Operations Management MRF Tyres circumstance Study

Content
  1. 1. 0 Introduction
  2. 2. 0 Operations Management
  3. Figure 1. Operational Management Life Cycle
  4. Operations function must also be well included with other parts of business.
  1. Operations function is one of 3 key functions in just a business: Fund, Marketing, and Businesses.
  2. Work of 3 most important functions overlaps the other person and all 3 must work to attain the full probable of the machine.
  3. Operations Function
  4. In many companies, operations function retains the best percentage of employees.
  5. And, it is responsible for the largest part of the budget.
  6. Operations Function
  7. Therefore, operations function plays a substantial role in success of businesses.
  8. Types of Operations
  9. If a corporation has an ability to make tangible products, we call it a processing company.
  10. Manufacturing operations package with goods/tangible products. Example companies: Agriculture, forestry and fishing, Mining, Construction, etc.
  11. Inputs (raw materials, etc. ) and outputs (products) are tangible and obvious objects.
  12. Types of Operations
  13. Manufacturing transformation techniques are some type of chemical substance or physical procedures (former mate: welding, assembling).
  14. The other companies who aren't manufacturers are referred to as service companies.
  15. Types of Operations
  16. These deal with non-manufacturing operations or service type operations. Example establishments: Transportation, Funding, real property, insurance, hotels, etc.
  17. Here, there are also inputs and outputs. The end result is a satisfied customer.
  18. Processes operating operations include offering advice (expert firms), transporting, packaging, storing, serving (food), etc.
  19. Other samples: educational institutions, repair outlets, and barbers.
  20. Types of Operations
  21. The change in the ratio of work force between years 1900 and 1994 is really as follows:
  22. - Number of People working in financing, services, real property and insurance increased dramatically (visual illustration)
  23. - People working in agriculture and mining declined dramatically
  24. - People working in communication and transport increased slightly
  25. - People working in construction and developing not much changed
  26. Types of Service Operations
  27. Some service functions deal with tangible outputs even though they don't manufacture a product: cases are distributors, email service, library, etc.
  28. Other service businesses package with intangible products. They are pure service functions: samples are financial advice, counseling, etc.
  29. Types of Service Operations
  30. In some service operations, customer is not present as a participant: cases are architectural design, repairing automobiles, insurance, etc.
  31. Types of Service Operations
  32. In some others, customer is present: instances are healthcare, haircut, travel, etc.
  33. Types of Processing Operations
  34. Some companies are make-to-stock suppliers. These companies make items which are completed and put in stock before customer order is received. Ex girlfriend or boyfriend: Arcelik flower.
  35. Some companies are make-to-order producers. These complete the end item only after receiving a customer order.
  36. Types of Processing Operations
  37. Because manufacturer cannot predict what each customer wishes. Example: a material fabrication shop, which gives the desired shape to any type of metal.
  38. When the company produces standard modules and assembles these modules according to the specifics of a customer order, this is an assemble-to-order company.
  39. Examples are: PVC windows assemblers, and modular kitchen plank assemblers.
  40. Types of Developing Operations
  41. The degree to which a factory has the flexibility to make a variety of products is another quality used to tell apart between types of factories.
  42. One extreme is to produce custom products in low amount or in single systems. Example is a steel fabrication shop.
  43. Types of Processing Operations
  44. Other extreme is to make a standard product in very high volume. Example: nut products and fingernails or toenails.
  45. According to variety and volume of production, operations are categorized as 1) Job Outlets, 2) Repetitive Production, and 3) Batch Production.
  46. Operations Management
  47. Figure 1. Operation Management Functions
  48. 4. 0 Components of Opertions Management
  49. 5. 0 Resource Chain Management
  50. Supply Chain Process
  51. Logistics
  52. Logistic Performance
  53. Logistics Performance Metrics
  54. Logistics Performance Measurement
  55. Logistics management
  56. 6. 0 RESEARCH STUDY:
  57. Operational Management issues in the MRF Auto tires Company
  58. Problem Meaning:
  59. Solution
  60. 7. 0 Summary
More...

1. 0 Introduction

The businesses management is vital part of the company to deliver the products to the clients. The functions management offers from recycleables, product manufacturing and m sales and circulation. An effective businesses management may lead the firms to success. At the same if there any problems in the businesses management, it could severely impact the performance of the company and sales as well. In recent years OM became central part of the organisational proper management. The strategic operational management links with various the different parts of management to attain the companies goals and targets ensuing the financial gains.

In this research we critically analyze the fundamentals of operations management for an company which includes global occurrence in terms of processing and customers. A concentration has been made on the several components including the supply chain management, quality management and logistics. We applied these process to case study of MRF Tyres. The problems are reviewed in the context of existing problems in resource chain management. A fresh product launched into the market and the business did excellent job of managing the product unveiling. In addition they revamped the whole process to effectively deal with the operations internationally.

2. 0 Operations Management

Figure 1. Operational Management Life Cycle

3. 0 Procedures Function

Operations function must also be well included with other parts of business.

Operations function is one of 3 key functions in just a business: Fund, Marketing, and Businesses.

Work of 3 most important functions overlaps the other person and all 3 must work to attain the full probable of the machine.

Operations Function

In many companies, operations function retains the best percentage of employees.

And, it is responsible for the largest part of the budget.

Operations Function

Therefore, operations function plays a substantial role in success of businesses.

Types of Operations

If a corporation has an ability to make tangible products, we call it a processing company.

Manufacturing operations package with goods/tangible products. Example companies: Agriculture, forestry and fishing, Mining, Construction, etc.

Inputs (raw materials, etc. ) and outputs (products) are tangible and obvious objects.

Types of Operations

Manufacturing transformation techniques are some type of chemical substance or physical procedures (former mate: welding, assembling).

The other companies who aren't manufacturers are referred to as service companies.

Types of Operations

These deal with non-manufacturing operations or service type operations. Example establishments: Transportation, Funding, real property, insurance, hotels, etc.

Here, there are also inputs and outputs. The end result is a satisfied customer.

Processes operating operations include offering advice (expert firms), transporting, packaging, storing, serving (food), etc.

Other samples: educational institutions, repair outlets, and barbers.

Types of Operations

The change in the ratio of work force between years 1900 and 1994 is really as follows:

- Number of People working in financing, services, real property and insurance increased dramatically (visual illustration)

- People working in agriculture and mining declined dramatically

- People working in communication and transport increased slightly

- People working in construction and developing not much changed

Types of Service Operations

Some service functions deal with tangible outputs even though they don't manufacture a product: cases are distributors, email service, library, etc.

Other service businesses package with intangible products. They are pure service functions: samples are financial advice, counseling, etc.

Types of Service Operations

In some service operations, customer is not present as a participant: cases are architectural design, repairing automobiles, insurance, etc.

Types of Service Operations

In some others, customer is present: instances are healthcare, haircut, travel, etc.

Types of Processing Operations

Some companies are make-to-stock suppliers. These companies make items which are completed and put in stock before customer order is received. Ex girlfriend or boyfriend: Arcelik flower.

Some companies are make-to-order producers. These complete the end item only after receiving a customer order.

Types of Processing Operations

Because manufacturer cannot predict what each customer wishes. Example: a material fabrication shop, which gives the desired shape to any type of metal.

When the company produces standard modules and assembles these modules according to the specifics of a customer order, this is an assemble-to-order company.

Examples are: PVC windows assemblers, and modular kitchen plank assemblers.

Types of Developing Operations

The degree to which a factory has the flexibility to make a variety of products is another quality used to tell apart between types of factories.

One extreme is to produce custom products in low amount or in single systems. Example is a steel fabrication shop.

Types of Processing Operations

Other extreme is to make a standard product in very high volume. Example: nut products and fingernails or toenails.

According to variety and volume of production, operations are categorized as 1) Job Outlets, 2) Repetitive Production, and 3) Batch Production.

Operations Management

Figure 1. Operation Management Functions

4. 0 Components of Opertions Management

Operations Strategy

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Just-in-Time and Slim Systems

Forecasting

Capacity Planning and Location Analysis

Facility Layout

Work System Design

Inventory and Learning resource Planning

Scheduling Issues

5. 0 Resource Chain Management

Supply chain management sorts very important and integral part of the operations management. In such a study we strongly examine the Supply Chain Management. That is partly because the research study we are going to study in foolowing sections has major issues in the supply chain management. Source chain management is the network of unified organizations concerned with the ultimate provision of goods and services that are required by the customers. It targets the entire movements of raw materials which can be stored, inventory, and end goods from starting point to the point of utilization. It displays the supply string activities such as planning, building, control with the aim to generate world wide web value, build competitive infrastructure, influencing logistics worldwide, and organize demand and offer to be able to measure the performance.

SCM include planning and taking care of all activities employed in logistics management, sourcing, procurement. It is also engaged with the important mechanisms of coordination and assistance with the companions like suppliers, providers (alternative party) customers and intermediaries

SCM is the proper and organized coordination of the organization functions and techniques across the business job within the company and supply chain for enhancing the performance of the business in the long run.

Traditionally, planning, marketing, making, purchasing and the distribution organizations beside source chain is functioned individually. Organizations will have their particular goals and goals and all of these are frequently conflicting. Marketing purpose who are focused on better customer support and to take full advantage of the sales issues with distribution and developing goals. The final outcome of most these factors says that they dont have a single integrated plan in the organization. There are few methods where the group can follow to combine all the functions together. Supply chain management helps the business to assimilate all the factors. The coordination between various departments is the key for effective resource chain.

Supply Chain Process

The most significant objective of SCM is to fulfill customer demands by using the resources most effectively, distribution, labour and inventory. SCM aspires to meet up with the source and demand. Generally there is great deal of bafflement between SC and logistics, logistics performs the actions within the business where as supply chain focuses on procurement and production and it has a wide emphasis, it entail many enterprisers, suppliers, merchants.

Logistics

Logistics if the method of planning, managing and implementing the well-organized managing that offer products and services. It's the research where it programs to carry out the progress also to maintain. This operation handles development and design, syndication, acquisition, movement, storage, maintenance.

Logistic Performance

Logistics is the processes which program and interrelates with all around the business and with outside companies, sellers, customers. Logistics is in charge of the relationship of goods from the suppliers and delivery to the finish customers, it steps through the manufacturing services, plans, warehouse and third celebrations and marketers. Logistics should perform effectively for the success of the business. For doing logistics most effectively there are important five issues.

Product movement

Information about the product

Service and time

Integration

Cost

Logistics performance means the amount of how successful the logistics management in the organization. The goal of the logistics is to move goods in one location to other place fastly, reliable with fair prices in order to meet up with the customer needs if indeed they maintain this process efficiently then automatically the organization goals will achieve. By using latest technology organizations had triumph over the fissure between successful logistics management with the issues it had encountered.

There are few issues in logistics performance across the world, because people acquired observed that the price is not reducing but increasing in logistics and service levels are decreasing. The most important thing that each organization should think about is cost of logistics as this affects the performance of the logistics.

Logistics Performance Metrics

Examining the performance of particular process needs a well distinct metrics which helps the business to determine goals. Managers need to be effective in discovering the performance metrics, related units, techniques to monitor. Managers need advice and training in identifying all these functions. Metric is the standard and that actions the organizations capacity in get together the needs of the customers and organization targets. While selecting the performance metrics group should be very careful they cannot choose it blindly. An efficient performance metric structure make possible for constant improvement in the business.

Logistics performance metrics are of four types

Internal process

Innovation

Consumers

Finance

Logistics Performance Measurement

Performance way of measuring has continuous issue in logistics and supply string management. Process to improve the logistics performance resulted benefits for the organization. Every organization do not need to follow the same solutions to improve the performance of logistics different organizations comes after different methods but the ultimate goal of every group is to achieve the predetermined goals. Possible improvement will be better position of group measurements needs. Logistics performance measurement focuses on

Initiating characteristics that will assess should have

Viewpoint that steps need to assume

Certain options that organizations need to select

Performance dimension should be chosen as per the organization capability to find performance regularly with organizations particular logistics missions and goals. Organizations follow various ways to be able to differentiate them in the industry has been their goals. The goals of the firm establish the nature of business functions.

The structure developed by the organization identifies four possible performance measurements that logistics organizations can refer. Each magnitude illustrates different way of measures. By evaluating every sizing they can know whether the organization is get together the needs of the dimension with current measure and also helps them to learn which dimension can perform the goals of organization.

Logistics management

Logistics management means planning, organizing and delivering the products to the customers at the right time and right place. Logistics management is very vibrant field it will provide answers to different problems within a short time. There are so many important benefits in logistics management such as it can help the organization to learn enough time, location value, with the aid of logistics management they can meet up with the client satisfaction and employee satisfaction as both are important for the success of the business. It enhances the performance of the whole system, increases the sales of business, creates the earnings, and improves the procedure of order. To enhance the process of logistics and to achieve good profits they need to ensure all the benefits are used properly. Some important top features of logistic management that should not be prevented are

Inventory

Transportation

Packaging

Integration

Warehousing

Loading

Security

Location and time

Shipment

Raw materials handling

Route

Logistics pertains to every organization in the world as every firm motto will be to gratify their customers. Organizations such profit making and non profit making, sports, mass media,

Performance way of measuring and metrics should be properly followed by the organization to be successful on the market, these are extremely critical indicators in the business. Logistics strategies should be properly prepared and implement to meet and meet customers. In today's world and the option of innovative technologies it is vital to maintain the competitors. They have to perform different programs to learn the effectiveness of the logistics management and performance such as logistics audit. The program is designed to know the and compare the performance of logistics, systems, procedures and businesses with high expectations.

Once the organization has examined the conclusions of source chain and logistics it becomes increasingly more notable that competition is more between the organizations and creativity is moving in one firm to other company in the global world. SCM and logistics is becoming a important sector in industry.

6. 0 RESEARCH STUDY:

Operational Management issues in the MRF Auto tires Company

Problem Meaning:

The MRF is starting a new and advanced auto tires systems for heavy vehicles. The business has spent large amount of money in research and development to bring to the present technology levels. That is to begin its kind on the market in the Tyres. MRF wish to reach the product to end customers by goal date without any delays. The MRF is teamed up with VISTA supply chain solutions to reengineer its distribution network to deliver the merchandise. The VISTA has its own freight carriers throughout the world. It also gets the road transport department and air-cargo division.

The MRF has processing facilities in a variety of countries. The raw material for the merchandise making sourced from different countries as well. When the merchandise is sent to the customers all accessories should be packaged together. To launch a fresh product the business wish to have the customer service functions up to the speed from the beginning. MRF recognizes that the vendors and vendors should require to up-to-the minute information regarding the product and its own availability. In the recent years, the MRF Tyres experienced phenomenal growth in terms of volume of sales and products. Because of increased progress there are issues in the delivery products to the client within reasonable. This has lead several issues from distributors as well as customers. The management has needed this issues very really and wanted to resolve the issues for current products. Especially the very best management will not want the condition occurring for newly introducing product. .

Solution

MRF previously handled many new product launches. However, given the importance of the product and public anticipations, this time MRF decided to synergy with VISTA supply string management systems to provide the product. Once the new product is unveiling the ability to predict the quantity of product and time level for delivery is the main element for success. The major components of New Tyres (XFS200) are made in Asian Region and the product is constructed in Japan and Thailand. The accessories for new product are made in Eastern European countries. Product Source to North and SOUTH USA: The VISTA flown set up product from Japan and Thailand and accessories from Eastern Europe to Kentucky.

In Kentucky product and accessories are packed together. The packaged product is distributed to retailers in THE UNITED STATES by road network and air freight. The Latin North american region was covered with air freight from Kentucky. In addition if online purchases are mailed directly by air-mail. Product Resource to North and European countries and Africa: The assembled product was air delivered to Bucharest, Romania and is also packed with accessories. The packed product is air-shipped to merchants in European countries. Also there is warehouse situated in the Brussels to take care of the online purchases. The Bucharest centers also treated the shipments to Europe. Product Resource to Asia Pacific Region: The accessories are flown to Thailand and packed with product. The stores in Asia Pacific region was delivered from Thailand. As the product was enroot the VISTA system informed the merchants about the delivered times. So that retailers can change to not miss sales opportunity.

Results Due to execution of synchronized resource chain management resulted in sales targets set by management. The main element to success is allocated warehousing and syndication centers and included tracking system. The major email address details are: a) The synchronized system significantly reduced MRFs resource chain by (40%). b) This also led to increased speed to get rid of customers. c) The increased service to the vendors. d) The merchandise has been launched at exactly the same time globally with no in delays attaining retailers and end customers.

7. 0 Summary

In this newspaper the functional management is critical reviews and its own efforts to the proper management. The various components are completely examined and problem areas are clearly recognized. The Operational management concepts are applied to the present case study. The MRF tyres is an global tyre processing company with operations spread over the World. A lot of the manufacturing facilities are positioned in India and south Asia. Because of phenomenal expansion in the recent years, resulted in various problems in the supply string management. This resulted in non-availability of the stock in certain parts of the entire world. A couple of sever delays in delivering the products to the customers. This has business lead to claims from customers and influencing the company performance. We applied various functional management principles to resolve this and get company on track. One of the effective method is put into practice the Just-in-time procedure, execution of global IT systems, and partnering with logistics companies to deliver the products across the World. To achieve the sales targets and customer satisfaction the several KPI analysed. A fictitious gadgets company product unveiling has been analyzed. The MRF achieved its sales focuses on by reengineering the source chain management. The global occurrence of VISA and effective product delivery and communication helped for successful product introduction. This also reduced the cost for MRF and reduced resource string by 40%

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