We accept

Mobile Maintenance Overview



Over the previous decade, we've seen the rate of technology development increase hugely. From cell phones to tablet devices to 'smart' television sets, right up to linked vehicles and homes. This technology change is inevitably moving into aviation travel sector. Both Boeing 787 and Airbus A380 require connectivity, and digital tools, to keep them. Engineering needs to have included systems and hardware within the business to keep tempo. Achieving such integration provides us with the latest tools to get our drive for greater efficiency and improved upon efficiency. Our goal is to use technology to help us become market competitive.

The Mobile Maintenance job is one of Engineering's major Tier 1 programs and forms part of the 'Our Plan' business aim to "use digital technology to enhance our business". It aligns with the work we are doing under the banner of the Capella change programme.

With investment being made in mobile hardware, a fresh content management solution and significant improvements to the SAP, the task will roll out over the next 18 months. From the ramp world, online/mobile working will cascade on into hangar maintenance, and then component workshops. The brand new content management solution will come on stream one aeroplanes type at a time, with component maintenance manuals soon thereafter.


In the current financial climate, the decision by BA's Capital Investment Committee to approve this capital investment should be seen as a fantastic endorsement of everything Executive intends to accomplish via the task. Once the cost of the initial mobile working trial is added in, the full total capex underpinning Mobile Maintenance comes to some 8million. The visual below has an indication of the way the funds have been spent.






SAP Enhancements



Of course, the financial commitment was driven by the engaging benefits case Anatomist were able to make. As well as the obvious productivity and efficiency opportunities, successful implementation opens up the likelihood of achieving a multitude of non-financial increases across Executive.


  • Drive up the grade of information underpinning learning resource and fill planning activities.
  • Reduce the aggravation caused by needing to leave the aircraft part mid-job.


  • Improve gain access to, and adherence, to maintenance guides, procedures and processes.
  • Reduce the chance of unrecorded work.


  • Reduce ADDs and delays through easier, quicker and even more accurate usage of technological information.
  • Vastly improved upon situational awareness - both in the satellite television control as well as for the production clubs.

SAP Enhancements

  • Just over 1/5 of the investment has gone into the largest single group of changes to SAP since it was created in 2004. Resulting in new transactions and advancements to exisiting ones, as well as the new eTask app.


  • 1/3 of the investment has been on hardware. From the devices to machines and WIFi infranstructure. This part of the investment was essential in making sure the implementation becomes successful.


  • The largest portion of the investiment is in the new designed content management system. A replacement for the TI Portal and Knowledge warehouse, ICMS provides remote, direct, correct technical documentation to all or any engineers.
  • For improvements or queries regarding the MMHandbook contact
  • Ensure colleagues carry out their role with up-to-date information at their fingertips.
  • Increase the efficiency and efficiency of the delivery and support clubs in the organisation.
  • Provide the opportunity for greater presence of job work steps.
  • Remove SAP data entry lag, and threat of data transcription mistakes, to improve compliance data timeliness and quality.
  • Better quality data provides better richness of information to increase the quality, and delivery, of the daily production plan.



Mobile maintenance often draws in the immediate thought of iPads and the eTask app, mobile maintenance is a large amount more than simply an app on a device. The SAP improvements upstream all interlink with one another, from enhancing the notifications we count on for conformity, to creating a balanced plan and taking care of our operation. The information produced upstream of the iphone app allows the engineer to utilize accurate, well organized information on his device, while the iphone app offers him/her immediate benefits with the operation provided by eTask.


The defect workbench is a new SAP transaction designed for use by both creation and the EOCC. It allows a end user to find, review and completely determine a D3 or D7. The deal is data wealthy and allows accurate classification of notifications guaranteeing an individual has all the information available to make educated decisions on what action should be taken. Notifications can be directed to relevant departments using the new milestone function while communication lines between planning, development and the engineer at the airplane side are opened up with the remarks function.


The slot machine game plan can be an executive version of the airops software we use today to monitor the operation, this is a graphical display in our aircrafts flying routine allowing a planner to choose and analyse maintenance opportunities to plan revisions. The slot machine game plan is the idea of admittance to the planning workbench and is also the first step along the way to creating a new revision or editing an existing one.


A data rich deal allowing a planner to analyse the remarkable notifications of your aircraft. A conformity pane, defect pane and adjustment pane organise the notifications in a rational manner while quick review columns offer immediate information about a notification including; materials status, life guideline and variety of re-assess alongside numerous others. The primary function of the planning workbench is to create accurate strategies for work in the creation environment.


Once the notification description process we will have going forward with mobile maintenance enhances and the data is more exact the load and capacity tool is a very important tool for executive. The strain and capacity tool will give a visual representation of the capacity (tool available) vs the strain (the designed work). This allows a planner to balance revisions and ensure the program is attainable. The tool depends upon engineering working jointly to determine notifications properly, most importantly defining man hours on ADD's.


The tool planning dashboard is an electronic T card plank and interlinks with both the fill and capacity tool and the TACD. The RPD (learning resource planning dashboard) allows a transfer supervisor to organise a shifts fellow workers in to groups based on who's available. The transfer offers information of the colleague's skills, cover and supply and so the teams can be organized accurately and effectively. There will also be a crew room view which will show everyone which clubs they are assigned to. The RPD relies on data fed from the HR system and time supervisor, with this in mind, it is vital that any time administrator data is moved into in advance of the event, this includes overtime, leave, sickness and some other absence. Failure to take action will lead to the acquaintances absent or on overtime failing to show correctly in the RPD. This is important as the RPD feeds the allocation system in the TACD which allocates work to the engineer's devices.


TACD is the new version of the electronic whiteboard we use today to manage our operation in the satellites. It allows the FSDE to view and analyse the progress of the work being completed by the engineers on the airplane, while having the capability to create tasks from VHF phone calls and allocating them right to an engineer's device instantly. The TACD interlinks directly with the eTask software and the features provided allows the improvement of responsibilities and revisions to be checked instantly offering a substantial operational consciousness improvement.


The eTask software is another era Ramp app. Following on from the trial version, the eTask application has an great quantity of functionalities available that allow an engineer to work more proficiently and effectively. Greater job detail, allocation overall flexibility, stores integration and reporting functions offer huge advancements to the original ramp app. The major profit being increased proposal time at the airplane aspect, integration to the content management system and usage of up to date technical documentation helps the information already available within each process pushed to the device.


The new content management system is engineering's sole solution for technical documentation and strategies. ICMS replaces the TI Website and knowledge warehouse delivering considerable visual, control and availability improvements. Desktop and device gain access to provides aircraft guides in the same format, hyperlinked and included with the eTask software whilst offering smart search features. Offline content also allows guides to be kept to a tool for review with programmed updates adding in any TR's right to the manual making sure adherence to the newest version.



With engineering buying one of the biggest change projects since the launch of SAP it is essential that working out solution provided offers all fellow workers the most support in the motion towards mobile working. This section will make clear working out solution offered as well as where supplementary information and support are available.


Mobile maintenance training originated in house by a team of hard working experienced engineering fellow workers. These are volunteers who devoted their the perfect time to the job to ensure that this content developed was at the needs of their own colleagues and engineering as a whole. The training principles were developed alongside the GLA and their own experts to ensure it honored training guidelines. In respect of the useful training the acquaintances whom deliver the courses are also engineering development co-workers who volunteered to support the work areas in the road towards mobile working.


British Airways' commercial learning tool is Ascend, it allows courses to be built and stored online for completion at a time that suits without being off lined from the work areas. Ascend also allows understanding how to be monitored and audited by quality.


The mobile maintenance ascend training were made to provide a 'how to' demo of the new SAP improvements. Software is a difficult product to train and the team toyed with different methods. One being the use of screenshots and annotations, however, when analysed, it was found that around 2000 screenshots would have to be produced that was both unmanageable and counterproductive as a training tool. The chosen method was to use videos of the purchase actually in a realistic scenario. Many software products utilize this method for training and a specialist software was sourced to create this content over an interval of 2 calendar months. The videos can be ceased, paused and scrolled through if further time is required on the certain point or notes need to be taken.


The eTask ascend course is a little different to that of the SAP Improvements, the ascend course serves as a placeholder for the competency analysis however the content itself is dependant on a BA commercial app named BALearning on the iPad device itself.

The BALearning application allows an identical mimic of the true eTask iphone app to be created. This content may then be manipulated to guide a user to choose the appropriate process and function resulting in the user

becoming familiar and alert to the way the eTask application works. If a user makes an error it is not a problem as the training application offers a safe environment to apply in.

The eTask training application that is released is offered by any time allowing a individual to refresh on functionality when required.


Some users have reported the BALearning app is malfunctioning and the display blanks on opening. This is due to a difficulty Mobile Enabled Functions came across in March with commercial apps across the BA network having issues.

The fix: Delete BALogin App and Device Doctor App and then reinstall, following that enter the BA App store and ensure all applications are current like the BALearning app. This should remedy the problem.


The ascend competency assessments are an excellent requirement.


The training team were very eager to have a practical element of training included in the solution, the one that allows candidates to apply using the new tools in a safe environment with teachers who are experts in the innovations. The solutions were again produced by the SME team alongside the GLA.


The EOCC are suffering from a comprehensive useful training and readiness program. This includes the whole 1 day program using the new tools in a safe environment while learning new processes and procedures mounted on those tools. They also assess individuals on a 1 on 1 basis prior to going live guaranteeing the candidates are capable and ready to use the various tools, evaluating competency in addition to establishing layouts and variations applicable with their role.


Production colleagues, after they have completed the required ascend modules will be allocated to an MVS course. A Maintenance Visit Simulation course is a one day offline course in which a applicant will experience and use every one of the tools created from mobile maintenance in a simulated plane visit. The simulation begins before the aircraft visit highlighting the process of data enrichment and well-timed coming into of HR data, following that the simulation goes through the satellite television to the airplane arrival and to the aeroplanes departure. At each point of the aeroplanes visit the trainers demonstrate operation and showcase any key points while the prospects really work the aeroplanes on the devices like they might in a real life circumstance. The applicants are evaluated by monitoring their proposal throughout the time as well as a written exam by the end of the program.


For enhancements or queries about the MMHandbook contact

As with any training program there tend to be further questions and quality required by a candidate. Because of this a post training support structure has been integrated.


Key users in each area will be the first dock of demand any clarifications or questions regarding mobile maintenance and they'll be on hand to every switch to aid in the process of implementation and beyond. Again key users are engineering fellow workers and have candidates' needs at heart.


Yammer is BA's business social media option. There's a mobile maintenance group which is watched daily by the job team. Any questions or concerns will be responded to in a timely and appropriate manner so please require any clarity or report any issues found. Yammer is obtainable with a desktop or via the software store on the iPad.


This mobile maintenance handbook offers an summary of the job, deliverables, training as well as offering a comprehensive quick research handbook (QRH) for features of the new deliverables. It is a working file so if there is anything that is absent please report it to the dog owner or mobile maintenance yammer page.



Mobile Maintenance is now part of English Airways Engineering Complex Types of procedures/Work Instructions. Alongside this there will be local procedures which will be briefed and cascaded by your business area representatives. Follow the instructions below to access the engineering techniques and work instructions related to Mobile Maintenance

More than 7 000 students trust us to do their work
90% of customers place more than 5 orders with us
Special price $5 /page
Check the price
for your assignment