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Management Information System: Virgin Trains

Keywords: mis in organisation


A management information system is actually a combination of hardware. Software and people who use the hardware and software to control the information within the business. These resources are assist in the collection, storage area and retrieval of the info in the organization. The primary function of the MIS is to store the information and to provide it to the management whenever it is required.


An information system is a organized structure which is developed by the business regarding to its convenience for the handling of the information. There are lots of elements which interact in the process of collecting, storing and handling of the data. Some type of computer is physical equipment used in the MIS or quite simply it's the hardware involved in the information system. The info which is mainly organic facts is not of any use so the data must be refined the computer programs hence help in the control of the fresh data in order to make it ideal for the organization

The computer programs will be the technological components of an information system. If the people of the business have proper understanding of the programs only they will be able to process the information effectively in the organization.


The organization and its own information system are inseparable. The organization is very much indeed reliant on its information system. Whenever there's a change in the strategies, or the policies in the business the information system also undergoes a major change in the organization. The organizations present and future improvement fully will depend on the present a future performing of its information system. Prior to the information systems affected only a little area of the corporation i. e. some of the operational or the complex issues but at the moment the information systems affect the major part of the organization such as the decision making, strategy information, the merchandise of the business, the framework of the business etc. Each and every part of the business is linked with its information system any change in the info system will have an effect on the organization likewise any change in the business will impact its information system.


ORGANISATION: In some of the organizations an information system is a major part of the organization. The information systems are an integral part of the organization only in some organizations which offer with financial services in such organizations the info system is the organization

MANAGEMENT: The management is another aspect of your information system. The info system assists the Managers for taking necessary decisions. The information system supplies the managers with the various tools to plan allocate and control work within the business.

TECHNOLOGY: The technology is one of the most crucial dimensions of any information system. The technology is what that helps the organization with an modified information system in the organization which can cope up with your day to day changes going on in the business environment.


There are many types of systems in the organization according to the different techniques in the organization the various systems are Transaction finalizing system, decision support system, office system, knowledge work system.

Transaction processing system: The exchange processing system involves all the activities which are related to the purchasing, order taking, and order monitoring. The order processing, trading of the securities etc. The exchange processing system assists with systematically carrying out all the above mentioned activities in the business.

Knowledge work system: An understanding work system helps in connecting the several sizes of knowledge within the business. The data work systems combine the Engineering office, the managerial division, the Human source department etc the data work system assists with combining different proportions of the organization and effectively complete the task by integrating the data from all levels.

Management information system: As seen before the management information system provides the supervisor with essential assistance. The MIS provides the managers with information relationships to the sales management, the inventory control, your choice support system the management level supplies the management with the analytical models and the data examination tools which would assist in the semi organized and unstructured decision making activities.

Executive support system: The executive support system provides the assistance to the management at a very higher spectrum. It helps the management with the functions like the sales tendency forecasting, budget forecasting, workers planning etc so the professional support system helps the management to make decisions in these key areas.

All these above mentioned systems are interested with one another. The process done by one system helps the other system to carry out its work. The procedure by one system functions as a bottom for the experience that has to be carried by the other system in the organization. Your choice support system and the professional support system often use the information from the transaction finalizing system and the management information system. Some systems also obtain data from the outside to carry out its activities the knowledge work systems and your choice support system use the information including the currency markets information from the exterior and design distributor information.


The decision support system mainly helps in taking the structured and unstructured decision making in the organization. Your choice support system uses information from both the transaction control system and the management information system. Your choice support system provides the management with the advanced analytical tools and data examination tools that assist in analyzing the info in a much wider range and take the decisions much more effectively. Your choice support system is much more progress than the Professional support system because your choice support system uses a lot more advanced analytical tools including the linear programming or forecasting.


Transaction processing system is one of the primary systems of the MIS and the purchase control system has five more systems

Sales or marketing systems: The sales or marketing system mainly provide all information related to the market. It provides information about the product pricing, the campaign of the product, the machine of the sales percentage, the marketplace research and the predicting of the market and the demand for the merchandise etc

Manufacturing and development systems: Making and beneficial systems provide all information regarding the inventory, the movements of the inventory, the procurement of the inventory. It also preserves data related to the manufacturing operations of the business and the product quality control activities related to the organization

Finance and accounting systems: Financing and accounting systems provide all information related to the financial activities of the organization. Everything of the day to day activities of the financial transactions are stored, analyzed and retrieved whenever it is required. Many activities such as budgeting, general ledger, money management etc are completed by making use of this system.

Human tool systems: The human resources systems take keep up with the information relate with the each and every employee in the organization. Each one of these informations are being used for providing the employees with the settlement and other benefits. It offers assist in various regions of human source of information such as payroll functions, reimbursement, training and development of employees etc.


The information systems are growing and attaining various levels of improvement day by day. There may be new MIS hardware and softwares which are being invented and therefore there are lots of changes happening in the organization. Because of the information systems the levels of the management has been reduced because of this of that there's a proper movement of information in the organizations. The organizations have become much more adaptable in their functioning. The flattening of the business is one distinct feature through which the decision making of the lines workers in addition has increased therefore this has lead to the increase in the work satisfaction of the employees as the management course of control has broadened.



The proper business challenge stimulates us to realize that people must have the ability to use it to design organizations in order that they are competitive, effective and digitally-enabled. The globalization task facing us is that people must ascertain how firms can understand the systems requirements of a global economic environment. The info structures and infrastructure task is that people must be able to help the organization develop an information structures that is able to support the business goals when both the business conditions and the technologies are changing so swiftly. The information systems investment challenge is for all of us to know how the group can determine the business value of systems. Finally, the duty and control challenge is for us to understand how organizations can ensure that their information systems are used within an ethically and socially in charge way.


End-user development refers to the introduction of information systems by end users with minimal or no the help of professional systems analysts or programmers. This is accomplished through sophisticated "user-friendly" software tools and gives end users immediate control over their own computing.

Advantages include improved requirements determination, recognizing large productivity increases when producing certain types of applications, enabling end users to take a more active role in the systems development process, many can be utilized for prototyping, and some have new functions such as design, modeling, and ad hoc information retrieval.

Disadvantages include not being suited for large transaction-oriented applications or applications with sophisticated updating requirements, benchmarks for testing and quality confidence may not be employed, and proliferation of uncontrolled data and private information systems.

End-user development is suited to solving some of the backlog problem because the finish users can develop their needed applications themselves. It is suited to developing low-transaction systems. End-user development is valuable for creating systems that gain access to data for such purposes as analysis (like the use of images in that research) and confirming. It can even be used for expanding simple data-entry applications

Policies and strategies to manage end-user development are the following:

  • The organization must establish sufficient support facilities for end-user processing: information centers or sent out end-user processing centers.
  • Training and support should be geared to the precise needs of those being trained.
  • End-user application development shouldn't be permitted to be undertaken arbitrarily but should be incorporated into the organization's strategic plan.

Management should develop adjustments over end-user computing in the following areas:

  • Cost justification of end-user information system task.
  • Hardware and software benchmarks for user-developed applications.
  • Company-wide expectations for microcomputers, term processing software, repository management systems, images software, and query and reporting tools.
  • Quality confidence reviews that specify whether the end-user systems must be analyzed by information systems and inner audit specialists.
  • Control for end-user developed applications covering evaluation, documentation, accuracy and reliability, and completeness of type and update, backup, recovery and guidance.
  • Critical applications supplying data to other important systems should be flagged and put through more rigorous requirements.


The company which is used for this review is the Virgin trains. The virgin trains participate in the virgin communities. This private railway did a support of its information system. They have fully altered information system to provide better service to its customers and also to perform its business processes effectively. The main aim of the business is to provide its employees, customers and other stake holders with the maximum advantage through various management information tools.


The general purpose of the virgin trains is with an advanced information management system. The aim of this technique is to truly have a strong IT infrastructure. Virgin is designed to maintain to facilitate both the employees as well as the customers in every its business activities having an a good information management system supported by advanced technology.


The encouragement of the technology at Virgin trains has been done by Halcrow. It really is an organization which gives the organizations with solution to keep up their information at Halcrow they have combined leading edge information technology skills along with front range Railway management skills to give a very effective and effective management information system.


The main strategy which virgin trains is implementing now is to revamp its entire information system process, feasibility studies of the info system which is put in place is carried out, also the chance involved in the system has also been analyzed.

It is currently focusing to effectively maintain steadily its marketing information. to carry out that areas like warehousing commercial data, data evaluation, warehousing and using click-stream data receive more importance.

As a part of its IT change Virgin trains has also transformed a few of its systems including the Train planning and scheduling data, on-train monitoring and reporting systems data.



Virgin has plenty of facilities which help the clients with the booking of ticket. There are lots of facilities like the mobile ticketing platforms, chip and pin products to Bluetooth based equipment for onboard obligations. These are the devices used to maintain the services provided to the customer through advanced MIS tools provided by Halcrow.


The MIS used for the management to carry out its activities was created by Halcrow. Virgin uses the MIS solution that was framed by Halcrow to keep pursuits like recruiting, Decision making, financial management etc. This MIS also helps to improve confirming around areas such as on-train shopping patterns.

The MIS provided by the Halcrow also interfaces with the CRM system which is written in. NET which means this helps the Virgin trains to truly have a good CRM with its customers.


Virgin is currently finalizing trials for a spin out of handheld devices. The unit will be given to the drivers of the trains and the unit are equipped with Vodafone supplied PDAs. This device helps the individuals by exchanging the paper structured materials and would assist in effective handling of the info.


HP is the key supplier of all hardware devices used at virgin for MIS. Citrix materials thin-client Technology for applications such as rail operation systems.


The main supplier of software to the MIS at virgin is Microsoft and Capgemini in addition has been one of the key suppliers of softwares for the machine.



The virgin trains have a lot of potential for improving its processes. As stated before it does a revamp of most its MIS operations this sets the Virgin trains in an advanced level and also in a strong position to handle its challengers.


The maintenance of the system is very costly and the business aims to obtain a full come back on all the assets created by it on IT. Any failing of any system which is currently being used can be a great weakness to the business. since almost all of the operations are being experimented still.


As mentioned before the revamping of the IT functions at the virgin is a greater opportunity for the business to rectify the shortcomings of the old system also to have a powerful new system.


Since the majority of the data used by virgin trains would depend on electronic digital data any small fault in the machine would result in a threat to the whole system of virgin trains.


In this task we've seen briefly about MIS and its function within an organization. The Virgin Trains is taking MIS to a whole new level by spending tightly in its IT and also tinkering with its new systems which are going to be implemented. We found how the use of MIS helps the business on all perspectives of the business. MIS helps not only the organization but also its stakeholders and it helps the organization to accomplish its objective in a very short period.


Wendy R. (1997) Strategic management and information system, 2nd model, pitman

Mcleod. R, Schell. G. P, Management information system, 2007, Pearson Education Inc, New Jersey, Pp (8-15).

Web: CIO interview virgin train, [online] verified on

http://www. computerweekly. com/Articles/2010/06/02/241427/CIO-interview-Virgin-Trains39-IT-remains-on-the. htm (seen on 18/07/2010)

Web: Rail data management and management information systems, [online] confirmed on

http://www. halcrow. com/Areas-of-expertise/Rail/Data-management-and-management-information-systems/ (accessed on 19/07/2010)

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