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Human Relations And Communication In The Workplace Management Essay

Human relationships, a term used to stand for people in areas and seeks to promote ways in which people learn to go along and safeguard equal opportunities for any. In framework of human relations, there will vary ways accompanied by various activities that helps neighborhoods to be more harmonious, respectful and cohesive. The main element factors that drive the idea of human relations are personnel training, showing information, mediation, community education, cultural literacy and discord management (Wakabayashi R. 1998). One of the important aspects of human relations is communication and its related developments at place of work.


By communication, it means a process wherein people share so this means, ideas or/and thoughts. Communication can be an exchange of viewpoints, thoughts or information by setting of conversation, writing or icons. It really is one of the most crucial work ethics that is used within the work area. Communication comes by natural means on a daily basis which is utilized by everyone all the time. At work place, communication works in lots of ways. There is communication between employees to get their careers done, communication between supervisor and the personnel to perform the responsibilities proficiently. Everyone communicates with one another, with customers and with consumers and without which no work could be achieved. Every company stands on good communication between employees and customers (Montgomery A. 2008). It's been agreed that the key to successful work is good communication. Communication is an all natural component but effective communication is something that requires certain amount of knowledge which allows a more significant and genuine way of conveying thoughts and information in so doing avoiding any discord (Lance T. ). Effective communication at work is wide open, candid and plays a backbone role. To be able to get things work effectively, effective communication is vital. Additionally, there should be a good working environment and compatibility among co-workers (Pederson A. 2009). Effective communication is something essential in all organizations. It is significant that communication should be properly encoded and decoded in order to make sure it is understood by the audience.

There are positive as well as negative aspects associated with communication at work. Effective communication in the workplace is a two-way avenue which means that the communication skills are not simply the ability to discuss and write effectively but also rely intensely on hearing and negotiation. This can be done by giving training to employees to practise their energetic hearing skills and problem-solving attitude and develop the methods to influence outcomes. Organisation providing professional training can help employees to build up effective communication at work by teaching the need for effective communication, different communication styles, non-verbal communication skills, such as body gestures, written communication skills, to tailor communication for an planned audience, how to manage workplace conflicts or issues, negotiation and important skills etc. By giving such training the communication in the workplace is improvised and start new channels leading to an increase in efficiency of the team as well as the organization. There are several benefits of training in enhancing communication skills at work, explained as the follows -

Employees are more successful in their jobs by developing better rapport with co-workers.

Motivating employees and improving their morale will make them more likely to remain faithful to business.

Improving communication between individuals and groups within the company will streamline business functions and activities.

Through customer support customer retention will be better.

Employees will figure out how to cope with difficult situations and take care of conflicts.

Communication process

Firstly, the subject matter is encoded and a transmitting channel is chosen by the sender. Notion communication obstacles includes -

Information overload communication barriers

Transmission channels - oral, nonverbal and written

Channel selection barriers

Once the sender transmits the meaning another channel hurdle comes into action

Noise communication barriers

The note is then decoded by the recipient and determines if feedback is necessary. When presenting or obtaining instructions, reviews is important as it is clear to both the sender and the device that the note as designed is fully grasped. The barriers to this step are -

Trust and reliability communication barriers

Not being attentive barrier

Emotional barriers

Finally, a reply or meaning may be transmitted with barriers like -

Filtering communication barriers

Gender style barrier to communication

Communication process takes into account the next factors that takes on key role in transmitting the concept or response successfully -

Attitudes of both sender and receiver

Environment in which the communication is taking place

Self-esteem of both the sender and receiver

Listening effectively the particular sender is saying

An important component of spoken communication is that the facial expression contribute 55% of the meaning and the way a communicator speak contributes 38% of the note which includes the tone, amount and rate of talk in support of 7% of the subject matter is conveyed by the actual words spoken (Reid B. 2004).

Workplace communication

At work place, communication is an essential requirement that seeks to co-ordinate work activities, supports decision-making, knowledge management and satisfying needs. Communication can be impersonal or social. Impersonal communication identifies a process that works one way transferring the info as instructions, data etc. and has limited reviews. The modes of impersonal communication are letters, e-mail, voice mail, electronic bulletin boards. Impersonal communication is a non-verbal communication that is now more convenient and easy way of getting close to the audience. Alternatively, interpersonal communication is meant to switch information between people. For a highly effective interpersonal communication, responses is essential. The method of such kind of communication includes conferences, interviews, phone calls, discussions, posting information etc. Interpersonal communication is categorised into 3 styles as defined by Christopher L. Heffner -

Aggressive social communication - comes up when people stands for their protection under the law but violate the privileges of others.

Passive interpersonal communication - occurs when people reduce their own protection under the law by putting the rights of others before their own. They are simply overly soft, nor consider their thoughts important.

Assertive social communication - people build a balance between ranking for their privileges while maintaining admiration for the right of others. Such people have relaxed posture and different rate of conversation. They are productive listeners and action-oriented because of this of which they can be comfortable and feel enthusiastic.

Successful interpersonal communication is a result of a key point i. e. clearness. Sometimes people find it difficult to understand what your partner is connecting. This seems apparent but it is quite amazing that there are many people who think that using excessive terms would make sure they are appear more sensible and important. It is an important component to make sure that your partner in discussion either in person or by mobile understands the conversation clearly. If the individual will not understand, the dialogue is wasted therefore of the employee may feel disorganized and unprepared. This point is even more important as it pertains to written communication as it's been seen that lots of good people are incredibly poor writers. In the same way, in verbal communication, people think that by using a whole lot of different words make sure they are appear more smart but in real life, such a situation contributes to an opposite result. People with poor writing skills present a negative impression which can be highly damaging in today's work place. Another important aspect for successful social workplace communication is to be direct. This also applies to both areas of communication - written and verbal. It is important to be direct and safe when speaking with a co-worker. This is even more important on paper. It is essential that the goal of the communication should be addressed as early in the first paragraph as it can be. This is more important in case there is email since many people employs preview pane to gauge the nature of a contact, and may be too busy to learn those and ignore whether they are essential or pertinent. The topic should be clearly mentioned in the first few lines so that the email is much more likely to be read, and more importantly, taken critically. Whereas in written communication it's important to be as concise as is feasible. Today, people in business are too occupied to go through the paragraphs and to get to the key points in an email. Communication does not simply mean the capability to discuss and write effectively, somewhat it also rely seriously on hearing and negotiation. By training the employees it increases their being attentive and problem-solving skills and produces the methods to influence benefits.

Another aspect of place of work communication is inter-cultural or cross-cultural communication which if not understood well could lead to conflicts at work environment. These cultural issues are averted if key activities are considered by implementing and promoting a ethnic communication understanding program. The word "intercultural communication" is defined as the wide selection of issues relating communication that takes place within an company composed of individuals from different social, cultural, and educational backgrounds (Magee K. 2009). Due to which there are unique encounters and worth to the office from different individuals from different backgrounds, many of which may be traced in terms of the culture where they grew up and now operate to check out. " If these distinctions are overlooked, it gives rise to a poor environment at work. Many researches have been done by employees and companies in this regard showing that language is the most significant factor/component in effective intercultural communication and has significant amounts of ethnocentrism which is centered in it. As identified before, if the vocabulary is not yet determined and direct it might lead to conflicts between co-workers and the work environment environment will be negative leading to an inefficient work. Other factors that pose a barrier in inter-cultural communication are social convention, non-verbal communication, etiquette and politeness.

However, communication can often be misunderstood, because at place of work people often talk about various things with body language than the words they use (Pederson A. 2009). This happens when a worker in a straightforward manner is talking to someone while working on computer and not looking from the screen, or just convey the message that needs to be done and will not take time to ensure the point came across. It is common at work that people are unaware of these things. So, to avoid such a predicament feedback from others is necessary by asking them if their point was clear. It's important to keep in mind that communication always go together which is a two way process. Communication drives the work environment so it is very much essential to give the other person an possibility to ask questions back order to help make the process easy and comfortable.

Workplace literacy

By place of work literacy, it means use of a variety of communication skills that want people to express, explain, identify, organise and use information. It also entails other communication components like gestures, hands alerts and jargon found in the work place and the quantity and build of voices that are exchanged between workers/employees. It also takes into account the numeracy skills used for computation and estimation of amounts, dimension and expressing ideas in diagrams and graphs are also involved.

As mentioned before, communication in a office occurs by any means levels and in a variety of contexts so proper knowledge of workplace is necessary. Communication is a kind of employability skills within a training Deal which includes a set of facets that signifies the areas of those skills found in every day communication at workplace. The type and application of the facets varies and depends upon the kind of job/work. The skill of communication that plays a part in productive and harmonious relations across employees and customers points out facets like hearing and understanding, direct speech, negotiating responsively, reading separately, empathising, effective use of numeracy, understanding the needs of interior and exterior customers, persuading effectively, building and using sites, being assertive and sharing information.

When people work together to get things done it shows a place of work communication. But, often there are specific situations where unspoken rules are developed about what to.

The following stand illustrates some workplace situations and their appropriate request.

Workplace literacy


Reading, by means of different kinds of information

Reading and perceptive instructions at work using standard operating techniques, characters and notices, electronic data and emails

Writing and information footage

Completing forms, report sheets, tender documents, work plans and technical specs and notes


Acceptance of verbal work instructions from supervisors, training sessions, answering phone calls

Giving diverse varieties of verbal information

Discussing issues with others, offering alternatives and feedback, confirming issues or incidents to the supervisor

Performing a variety of numeracy tasks

Estimating a quantity of supplies to be bought, calculating volumes for blending of chemicals and materials, measuring distances or materials lengths


In conclusion, it can be well done that communication is the travelling force of the good and positive work place. Within the workplace, communication is valuable to everyone to be able to conduct himself in an efficient manner. It would be impossible to expect performance in work without communication. Right communication and the abilities make not only the professional life better to conduct but the private life as well. Communication is a key to solve the problems in the workplace and with proper understanding it contributes to good opportunities at the job that motivates the employees to be successful in their work. This very well shows that a good little communication can be demonstrated essential to someone but this can also have a poor picture wherein the staff can spoil and destroy his or her reputation at the job that causes serious repercussions. Communication has positive as well as negative aspects. Negative communication or miscommunication is identified by one's own judgement. A lapse in judgement could be harmful to one's life. To avoid or prevent the negative benefits of poor communication, you need to understand the significance of communication skills and related aspects. Also, the problems and conditions that arise in the work with any kind of problem should be reviewed with higher specialist in the work place. Dialogue with a supervisor allows a better opportunity for sufficient work elucidating all the tasks. The dilemma won't be resolved if the personnel do not speak up and all productivity will drop. Troubles in communication damage not only the average person with the challenge but also the whole company and lead to reduction in company's clients and reputation. Therefore, in the long run it is figured "100%-communication is the life span blood. " (Darling L. et al 2003). This declaration has been well arranged by many peer analysts, industry reps, accreditation organizations, and faculty across the world. This declaration not only issues to the day to day activities the employees perform at work, but also to the people customers and clients with whom the employees interact. As continue to talk about the value of communication at work, there's a clear chance of teachers in the disciplines and communication scholars to provide an ear and to collaborate on the development of sound training, scholarship, and curricula that has the potential for making strong contributions for those people communication matters in important ways.

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