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Hr team at grades and spencer hq

It is a occupied start for Tanith Dodge, who only used her new position jogging the HR department at Marks and Spencer HQ this past year. Thelast a year roughly havewitnessed the announcement of just one 1, 200 job deficits, 27 store closures and a significant slump in earnings. But regardless of the recent turbulence, Dodge has resided up to her name, and been swift to deal with the issues impacting on the organisation, quickly cementing herself into the M & S family.

But then, this is not surprising for a woman of Dodge's pedigree. Her set of credentials carries a graduate traineeship at Uk Aerospace, an employee relations specialist at Prudential and a five year stint as HRD at WH Smith. And while HR is herbackground, it is command development that Dodgeis carvinga name for herself. Indeed, her love for transforming people in the company has been effectively channelled into her latest project: Result in Succeed which has been heralded as the company's flagship development programme and is known as to be always a key element in its future people strategy.

"Were doing quite a little of work how senior leaders take reorgani sation through an interval of change, and making understanding how to lead change and make change happen an integral part of their toolkit is absolutely key. "

Launched last year, the programme focuses on the introduction of the 300 most senior M&S employees, and is designed to identify and teach the next technology of market leaders. "Result in Succeed is designed around our business strategy going forwards; what we have to deliver over another couple of years, " says Dodge. "We've taken most of the research that was done surrounding the core features of leader - brain, hearts and guts - and this underpins the program. But we've viewed the facts that M&S really needs in terms of its command attributes heading forwards, so our central principles around trust, value service, quality and development. "

Dodge has made certain that the programme is both strong and practical by looking at potential market leaders as individuals somewhat than simply titles on the list. That is then underpinned by coaching and business simulation which was created around some of the obstacles M&S experiences as an organisation: "We ask things such as: are you leveraging your own advantages as a innovator, how do you then galvanise your team, how will you take the control and create that coalition over the organisation so when leaders how do you influence shareholder value? So it is very practical, " she adds.

And for Dodge, a give attention to practice alternatively than theory is particularly pertinent at this time, mainly as much of the mature staff haven't before experienced any type of economic turbulence. "It is unprecedented, " she says. "The ways of doing things before are not actually the ways that will make you successful going forward. We live doing quite a bit of work on how senior leaders take reorganisation through an interval of change, and making understanding how to lead change and make change happen a part of their toolkit is completely key. "

Reflecting this, Marks & Spencer devotes significant time and resources to expanding its leaders and nurturing its talent. "Continuing to invest in your talent for now is absolutely key, " Dodge emphasises. "Organisations that stop that investment risk slicing the Achilles heel. You must keep these people and do it in ways that are not ridiculously expensive. " To the end, Dodge is rolling out a thorough, sturdy succession process which includes done away with twelve-monthly reviews and instead concentrates ongoing discussions which enables her and her team to look at individuals' functions against specific indicators which demarcate them as 'high potential'.

"Continuing to purchase your talent for now is completely key. Organisations that stop that investment risk slicing the Achilles heel. "

"We get it done whatsoever levels from our older people to store managers, who've got the actual to develop into another role going forward. We also look at what tasks are crucial for us going forward and whether we have received enough pipeline of talent coming through for those critical jobs. " In addition, she operates the annual personnel review - 'Your Say' which gives employees the opportunity to tone of voice their views on a range of issues including training and development.

Early reports suggest that the program is an enormous success, with the company witnessing significant change in the way that people behave as a result of working out, and the way that they task problems within the organisation. Dodge believes that the success of such schemes are very much dependent on those that aid them: not only will it show employees how their leaders behave but it pieces a precedent so when they themselves reach the higher echelons of the company, they too may lead by example.

"It is very much about you as an individual leader, your impact on your style with your team and your impact on your look with your organisation, " she concludes. "So it builds on the whole 'Your M&S'message - yourself, your team, your organisation. "

Today ethical leadership is more important than ever. The globe is more clear and linked than it has ever before been. The activities and philosophies of organisations are scrutinised by the advertising and the general public as never before. This coincides with massively increased consciousness and interest among people everywhere in corporate and business responsibility and the many related principles, such as Good Trade, sustainability, cultural and community responsibility (start to see the ethical leadership and honest organisations page). The present day leader needs to understand and aspire to leading people and reaching greatness in every these areas.

Here is (was. . ) an Excellent 30 minute BBC Radio 4 Discourse about Modern Leadership - (first broadcast 2 Sept 2006, area of the 'Audio Advice' series). Its mere life is evidence of changed behaviour to command. Such a programme would not have warranted BBC airtime a technology ago credited to insufficient audience interest. Today there may be huge knowing of, and fascination with, more modern management methods. The air discussion highlighted the necessity for effective modern market leaders to have emotional strength and sensitivity, way beyond traditional ideas of more limited autocratic command styles. I'm sorry (if still) this associated item is unavailable from the BBC website, particularly if the taking is lost forever in the BBC's archives. In the event that you know a suitably influential exec at the Beeb who are able to liberate it please contact me.

Incidentally as a quick case-study, the BBC illustrates an important aspect of leadership, particularly philosophy.

Philosophy (you may call it 'fundamental goal') is the foundation on which to create strategy, management, functional activities, and pretty well everything else that happens in an firm.

Whatever how big is the organization, functional activities have to be reconcilable with a single congruent (fitting, harmonious) viewpoint.

Executives, managers, personnel, customers, suppliers, stakeholders, etc. , need sound philosophical principles (another term will be a 'framework of guide') on which to starting their targets, decisions and activities. In a huge complex firm like the BBC, control will be very challenging at the best of times anticipated to reasons of size, variety, political and open public interest, etc. Having a conflicting philosophy dramatically increases these troubles for everyone, not least the first choice, because the body of reference point is complicated.

For leadership to work effectively, people (employees and interested outsiders) must be able to connect their anticipations, aims and activities to a basic purpose or school of thought of the business. This foundational philosophy should provide vital reference items for employees' decisions and actions - an increasingly significant element in modern 'empowered' organizations. Viewing a clear viewpoint and purpose is also needed for staff, customers and outsiders in assessing vital organizational characteristics such as integrity, ethics, fairness, quality and performance. An obvious philosophy is vital to the 'emotional agreement' - whether explained or unstated (almost always unstated) - on which people (employees, customers or observers) tend to judge their human relationships and trades.

The BBC can be an example (it isn't the only person) of an organization which has a confusing organizational idea. Sometimes it is inherently conflicting. For example: Who are its owners? Who are its customers? What exactly are its priorities and obligations? Are its commercial functions a means to an end, or a finish in themselves? Is its primary goal to provide commercial mainstream entertainment, or non-commercial education and information? Is it a open public service, or could it be a commercial company? Will it one day be privatised partly or whole? If so will this threaten me or gain me? As an employee am I posting in something, or being exploited? As a customer (if the description is apt) am I also an owner? Or am I financing a person else's gravy teach? What exactly are the organization's obligations to the state of hawaii and to administration?

Given such uncertainties, not only is there an extremely unclear basic philosophy and goal, but also, it's very difficult to accomplish consistency for control messages to personnel and customers. Also, how do personnel and customers align their work and goals with such puzzling aims and key points?

The BBC is merely an example. There are several organizations, large and small, with conflicting and confusing fundamental goals. The lesson is the fact that idea - or underpinning purpose - is the building blocks on which management (for strategy, management, inspiration, everything) is built. If the foundation is not solid and viable, and is not totally congruent using what follows, then everything built onto it is susceptible to wobble, and at times can show up over completely.

Get the philosophy right - solid and in harmony with the actions - and the building blocks is strong.

This of course gives rise to the question of what to do when you are leading a team or business which lacks clarity of fundamental viewpoint and goal, and here sits an inescapable difference between managing and leading:

As a leader your responsibility extends beyond leading the people. True leadership also includes - as far as your position allows - the duty to protect or refine fundamental purpose and viewpoint.

See also the notes and functions for combining fundamental idea within tactical business development and marketing.

allegiance and leadership

Different market leaders have different ideas about control. For example, see below Jack Welch's perspective, which even though quite modern compared to many market leaders, is nevertheless based on quite traditional authority principles.

First this is a deeper more philosophical view of effective modern control which addresses the foundations of effective control, rather than the styles and methods built on top, which are described later.

A British federal initiative surfaced in March 2008, which recommended that teenagers should swear an oath of allegiance to 'Queen and Country', seemingly as a means of improving national loyalty, personal information, and allegiance.

While packed as an indicator to handle 'disaffection' among young people, the idea was essentially concerned with leadership - or even more precisely a failing leadership.

The idea was rightly and unanimously dismissed by all reasonable commentators as foolhardy nonsense, but it can provide a wonderful perspective by which to look at and illustrate the real important ideas of leadership:

  1. Always, when market leaders say that people are not pursuing, it's the leaders who are lost, not the individuals.
  2. Leaders get lost because of isolation, delusion, arrogance, ordinary stupidity, etc. , but above all because they become enthusiastic about imposing their specialist, instead of truly leading.
  3. Incidentally, leading is assisting people achieve a shared vision, not revealing to people how to proceed.
  4. It is not easy for a leader to comprehend and lead people when the leader's head is saturated in the clouds or stuck firmly up his backside.
  5. That is to say - loyalty to leadership depends on the leader getting a connection with and understanding of people's needs and wants and possibilities. Answers to leadership issues do not lie in the leader's needs and hopes. Leadership solutions rest in the needs and needs of the followers.
  6. The advice that devotion and a following can be built simply by asking or forcing visitors to be loyal is not any basis for effective leadership.
  7. Ahead of expecting one to follow, a leader first must demonstrate a eyesight and values worth a pursuing.
  8. Confirmed type of control inevitably draws in the same kind of followers. Put other ways, a management cannot behave in any way which it asks its people not to.
  9. In other words, for individuals to adopt and follow modern compassionate, honest, moral, peaceful, and good principles, they need to see these qualities showed by their leadership.
  10. People are a great deal cleverer than most leaders think.
  11. People have a much keener sense of fact than most leaders think.
  12. People quickly lose faith in a leader who behaves as though factors 10 and 11 do not are present.
  13. People generally contain the answers which elude the leaders - they just have better things you can do than help the leader to lead - like getting on with the own lives.
  14. A leadership which screws up in a big way should come clean and confess their problems. People will generally forgive flaws nevertheless they do not tolerate being cared for like idiots by market leaders.
  15. And on the question of problems, a blunder is an opportunity to be better, and also to show remorse and a lessons learned. This is how civilisation advances.
  16. A innovator should be courageous enough to speak when reduced people want to struggle. Anyone can resort to risks and aggression. Being hostile is not leading. It might have been several thousand years ago, but it's not now. The type of humankind and civilisation is to be more civilised. Market leaders should allow not obstruct this technique.

traditional management tips - jack welch style. .

Jack Welch, respected business innovator and writer is quoted as proposing these fundamental leadership key points (notably these rules are extended in his 2001 reserve 'Jack: In a straight line From The Gut'):

  1. There is merely the best way - the right way. It places the firmness of the organisation.
  2. Be open to the best of what everyone, almost everywhere, has to offer; transfer learning across your organisation.
  3. Obtain the right people in the right jobs - it is more important than developing a strategy.
  4. A casual atmosphere is a competitive edge.
  5. Make certain everybody matters and everybody has learned they count number.
  6. Respectable self-confidence is a winner - the real test of self-confidence is the courage to most probably.
  7. Business must be fun - celebrations energise and company.
  8. Never underestimate the other dude.
  9. Understand where real value is added and put your very best people there.
  10. Know when to meddle and when to let go - this is pure instinct.

As a innovator, your main goal is to complete the job, whatever the job is. Leaders make things happen by:

  • knowing your goals and having a plan how to achieve them
  • creating a team focused on obtaining the objectives
  • aiding each team member to provide their best efforts

As a head you must know yourself. Know your own advantages and weaknesses, to enable you to build the best team around you.

However - remember the philosophical program - this ethical platform is not a technique or an activity - it's the foundation which all the techniques and methodologies are established.

Plan carefully, with your people where appropriate, how you will achieve your aims. You might have to redefine or develop your own new aims and priorities. Management can be daunting for many individuals simply because no-one else is issuing the seeks - leadership can indicate you have to create your own from a blank sheet of newspaper. Set and agree clear standards. Keep carefully the right balance between 'doing' yourself and controlling others 'to do'.

Build teams. Make sure you take care of people and this communications and relationships are good. Choose good people and help them to develop. Develop people via training and experience, specifically by agreeing goals and tasks that will interest and stretch them, and always support people while they make an effort to improve and take on extra duties. Follow the rules about delegation closely - this technique is crucial. Ensure that your managers are making use of the same key points. Good leadership concepts must cascade down through the whole organisation. This means that if you are leading a huge company you must check that the processes for managing, communicating and growing people are set up and working properly.

Communication is crucial. Listen, consult, involve, make clear why as well as what must be done.

Some market leaders lead by example and are incredibly 'hands on'; others tend to be distanced and let their people undertake it. Whatever - your example is paramount - the way you work and conduct yourself would be the most you may possibly expect from your people. If you set low standards you are to blame for low standards in your people.

". . . Reward loudly, blame softly. " (Catherine the Great). Follow this maxim.

If you seek one singlemost important behaviour that will swiftly earn you value and trust among your people, this could it be: Always give your people the credit for your achievements and successes. Never take the credit yourself - even if it's all down to you, which would be improbable anyway. You need to however take the blame and admit responsibility for any failings or errors that your people make. Never never never publicly blame another person for a faltering. Their failing is your responsibility - true control offers is no covering place for a genuine leader.

Take time to hear and really understand people. Walk the work. Ask and find out about what folks do and think, and how they think improvements can be made.

Accentuate the positive. Express things in terms of what should be achieved, not what should not be done. If you highlight the negative, people are more likely to veer towards it. Just like the mother who left her five-year-old for a minute unsupervised in your kitchen, saying as she remaining the area, ". . . don't you go adding those beans up your nostril. . . "

Have faith in visitors to do great things - given space and air and time, everyone can achieve more than they expect. Provide people with relevant interesting opportunities, with proper options and rewards and they will more than pay off your faith.

Take difficult decisions bravely, and be truthful and very sensitive when you execute them.

Constantly seek to study from people around you - they will educate you on more about yourself than other things. They will also tell you 90% of what you ought to know to attain your business goals.

Embrace change, however, not for change's sake. Begin to plan your own succession as soon as you take up your brand-new post, and in this respect, ensure that the only promises you ever before make are the ones that you can ensure to deliver.

Here are some processes and methods for training and growing leadership.

leadership behaviours and development of leadership style and skills

Leadership skills are based on leadership behavior. Skills exclusively do not make leaders - style and behaviour do. If you are interested in leadership training and development - start with leadership behaviour.

The growing recognition and demand for idealist key points in authority are increasing the emphasis (in conditions of management characteristics) on business ethics, corporate and business responsibility, mental maturity, personal integrity, and what is popularly now known as the 'triple bottom line' (abbreviated to TBL or 3BL, representing 'earnings, people, entire world').

For many people (personnel, customers, suppliers, investors, commentators, visionaries, etc) they are becoming the most important areas of attitude/behaviour/appreciation required in modern business and organisational market leaders.

3BL (triple important thing - profit, people, globe) also provides a fantastic multi-dimensional construction for explaining, expanding and assessing command potential and capabilities, and also web links strongly with psychology aspects if for occasion psychometrics (personality tests) features in leadership selection and development methods: each folks is more naturally inclined to 1 or the other (earnings, people, world) by virtue of our personality, which is often referenced to Jung, Myers Briggs, etc.

Much controversy persists as to the validity of 'triple bottom line accounting', since standards and actions are some way from being obviously defined and decided, but this does not reduce the relevance of the concept, nor the growing open public knowing of it, which effectively and constantly re-shapes markets and for that reason corporate behaviour. Accordingly leaders need to comprehend and respond to such huge attitudinal fads, if they can be reliably accounted for or not at this time.

Adaptability and eye-sight - as might be showed via project development scenarios or duties - especially involving modern communications and knowledge solutions - are also critical for certain leadership assignments, and provide endless scope for command development processes, methods and activities.

Cultural variety is another topical ointment and incredibly relevant area needing leadership engagement, if not mastery. Large organisations specifically must recognise that the market-place, in conditions of staff, customers and suppliers, is truly global now, and market leaders must have the ability to function and appreciate and adapt to all areas of cultural diversification. A leaders who does not associate culturally well and extensively and openly undoubtedly condemns the whole organisation to adopt the same thin concentrate and bias exhibited by the leader.

Bear at heart that different command jobs (and chairman) require different kinds of market leaders - Churchill was fine for conflict but not good for peacetime re-building. There's a big difference between short-term profits on return versus long-term change. Each warrants another type of management style, and actually very few market leaders have the ability to adapt in one to the other. (Again start to see the personality styles section: short-term results and revenue require strong Jungian 'thinking' orientation, or frontal kept brain dominance; whereas long-term perspective and change require 'intuition' orientation, or frontal right brain dominance).

If it isn't clear already, authority is unquestionably mostly about behavior, especially towards others. Individuals who strive for these exact things generally come to be regarded and well known as a leader by their people:

  • Integrity - the most important necessity; without it the rest is for nothing at all.
  • Having a highly effective appreciation and procedure towards corporate and business responsibility, (Triple IMPORTANT THING, Good Trade, etc), so the need to make profit is balanced with wider public and environmental responsibilities.
  • Being very grown-up - never getting emotionally negative with people - no shouting or ranting, although you may feel very annoyed or angry.
  • Leading by example - always be seen to be working harder and much more determinedly than anyone else.
  • Being able to help alongside your people when they want it.
  • Fairness - dealing with everyone evenly and on merit.
  • Being strong and clear in dealing with bad or unethical behaviour.
  • Hearing and really understanding people, and show them that you realize (this won't suggest you have to agree with everyone - understanding is different to agreeing).
  • Always taking the responsibility and blame for your people's mistakes.
  • Always supplying your people the credit for your successes.
  • Never self-promoting.
  • Backing-up and promoting your people.
  • Being decisive - even if your choice is to delegate or do nothing at all if appropriate - but be observed to be making reasonable and well balanced decisions.
  • Asking for people's views, but stay neutral and objective.
  • Being honest but sensitive in the way that you give bad reports or criticism.
  • Always doing what you say you can do - maintaining your promises.
  • Working hard to become expert at what you do officially, with understanding your people's technological abilities and difficulties.
  • Stimulating your visitors to expand, to learn and take on just as much as they want to, at a rate they are designed for.
  • Always accentuating the positive (say 'do it like this', not 'don't do it like that').
  • Smiling and stimulating others to be happy and enjoy themselves.
  • Relaxing - wearing down the barriers and the leadership awe - and presenting your people and yourself time to access know and value each other.
  • Taking notes and keeping good information.
  • Planning and prioritising.
  • Managing your time well and helping others to do so too.
  • Relating your people in your thinking and especially in handling change.
  • Reading good literature, and taking advice from good people, to help develop your own understanding of yourself, and specifically of other people's weaknesses (some of the best books for leadership aren't about business by any means - they are simply about people who overcome adversity).
  • Achieve the business tasks and goals, while maintaining your integrity, the trust of your people, are a managing the corporate aims with the needs of the world beyond.

great leadership quotes and inspirational quotes

Some of these quotes can be found as free motivational posters.

"People ask the difference between a innovator and a supervisor. . . . The first choice works in the wild, and the supervisor in covert. The leader leads and the employer drives. " (Theodore Roosevelt)

"The marksman hitteth the prospective partly by tugging, partly by permitting go. The boatsman reacheth the getting partly by tugging, partly by making go. " (Egyptian proverb)

"No man is fit to order another that cannot order himself. " (William Penn)

"It really is amazing what you can attain if you do not care who provides the credit. " (President Harry S Truman)

"I not only use all the brains I've, but all I can acquire. " (Woodrow Wilson)

"What should it turn a profit a guy if he'd gain the whole world yet lose his soul. " (The Holy Bible, Tag 8:36)

"A dream is merely a dream. A goal is a goal with a plan and a deadline. " (Harvey Mackay)

"Ideas are like rabbits. You get a few, learn how to provide for them, and pretty soon you have twelve. " (John Steinbeck)

"I keep six honest serving-men, They taught me all I knew; Their labels are What and Why and When, And How and Where and Who. " (Rudyard Kipling, from 'Just So Stories', 1902. )

"A dwarf standing on the shoulders of a giant may see further than the giant himself. " (Didacus Stella, circa Advertisement60 - and, as a subject of interest, abridged on the advantage of an British 2 gold coin)

"Integrity without knowledge is fragile and unproductive, and knowledge without integrity is dangerous and dreadful. " (Samuel Johnson 1709-84)

"The main part of life is never to capitalise on your successes - any fool can do this. The really important things is to profit from your problems. " (William Bolitho, from 'Twelve against the Gods')

"From the night that includes me, Dark as the pit from pole to pole, I give thanks to whatever gods may be, For my unconquerable heart. Within the fell clutch of scenario, I have not winced nor cried aloud: Beneath the bludgeonings of chance my brain is bloody but unbowed. . . . . It concerns not how strait the gait, how billed with punishments the scroll, I am the grasp of my fate: I am the captain of my heart and soul. " (WE Henley, 1849-1903, from 'Invictus')

"Everybody can get furious - that's easy. But getting furious at the right person, with the right level, at the right time, for the right reason and in the right way - that's hard. " (Aristotle)

"Management means aiding people to have the best out of themselves, not organising things. " (Lauren Appley)

"It isn't the critic who counts, not the one who highlights how the strong man stumbled or the way the doer of deeds may have done them better. The credit is one of the man who is actually in the area; whose face is marred with the sweating and dust and bloodstream; who strives valiantly; who errs and arises short over and over; who knows the great enthusiasms, the fantastic devotions and spends himself in a deserving cause and who, at best understands the triumph of high achievements and who at most severe, if he fails, at least fails while daring greatly so that his place shall never be with those cool and timid souls who know neither triumph nor defeat. " (Theodore Roosevelt. )

"In back of an able man there are always other able men. " (Chinese language Proverb. )

"I praise loudly. I blame softly. " (Catherine the Great, 1729-1796. )

"Experto Credite. " ("Trust person who has turned out it. " Virgil, 2, 000 years ago. )

more great leadership and inspirational quotes

see also the free motivational posters for control quotes

leadership development exercises and games

The are various game titles and exercises on the free team building games section that work very well for demonstrating, evaluating and developing control. See particularly the 'leading or handling' exercise, which really is a versatile activity for illustrating the distinctions between managing and leading. As regards control exercises for experiential development of command abilities, concentrate on the leadership problem of leading and owning a team - the task itself is secondary - so practically any team game would work provided you give each leader a team of four or more people to lead. The more people, the larger the test of control. You don't desire a complicated exercise to make a leadership concern. The leadership task is made by having to organise, plan and inspire a team of people. Actually, if the task is too complicated it'll obscure the team authority issues, by distracting from or hampering management skills and qualities. For command development choose exercises that includes an enjoyable and achievable challenge - even very basic game titles like papers towers is a good test of control if you create teams of four or more for the leader to lead. Use video games that you are feeling will produce variety, fun and an assortment of activities. The round tables exercise is specially suitable to test and develop leadership skills. Select a mixture of exercises which encourage the market leaders think about using a different approach, and various people's strengths, for every single challenge.

leadership articles and leadership development justification

Many articles come in the press and trade journals about leadership; consider them, they can educate you on a whole lot.

Newspaper articles - especially those that come in the serious press - about control and management, organizational and business culture, are an excellent source of ideas, illustrations and referrals for developing management.

A journalist may have spent a week researching the subject, talking to leading business market leaders, academics and freelance writers, and setting up useful statistics. This is valuable material. Study from it, use it and keep it, because finding specific information like this is usually quite difficult.

Serious relevant articles in the magazines, operate press, or online equal, cost little or little or nothing, and yet they could be invaluable in growing your own ideas about management, and in providing convincing justification to organizations and professionals for the need to choose new ideas and various approach to command development.

Particularly powerful are articles which summarize commercial failings, many with huge liabilities, due to poor leadership behaviour and decisions, and which come in the news almost weekly. Recent record is also full of a variety of corporate disasters and scandals, even though these high-profile examples are of the grander size than usually applies in typical organisations, the same guidelines apply - an company is only as good as its authority - whatsoever levels.

Business disasters and failures - be their nature environmental, financial, safe practices, commercial or people-related - are invariably traceable back again to failing in leadership, and so any boardroom that says "That sort of thing wouldn't happen to us. . " or "Our managers all know how to lead without having to be taught. . " is most likely riding for a fall season.

Finding specific examples of cost and return on investment relating to authority development is not easy (measuring management 'cause and effect' is not as simple as more tangible business elements), which is why it's beneficial to keep such articles when someone happens to see them.

Certain command development organisations are occasionally able to provide ROI justification and/or circumstance studies, which is another possible source of evidence for reports and justification studies.

And given the growing significance of corporate and business ethics and responsibility, we can expect to see increasing ROI data associated with 'Triple Bottom Brand' and 'Commercial Responsibility', which being highly linked to management therefore will provide a further way to obtain proof and justification for authority development.

see also

  • Adair's Action-Centred Management model
  • motivation
  • charisma - a development model
  • Erikson's Life Periods Theory - very relevant to generational determination and leadership
  • Adam's Collateral Theory on motivation
  • Maslow's motivational theory
  • ethical authority and organisations


Posted by Verity Gough in Leadership, Coaching on Tue, 11/08/2009 - 14:09

  • Account on Tanith Dodge, group HR director of Markings and Spencer.
  • The feature looks at how M&S is rolling out its control strategy and implements it through authority training, instruction and development.
  • The business's flagship development program is Lead to Succeed.

Group HR director for Grades & Spencer, Tanith Dodge discussions management development in evaluating times. Verity Goughreports.

It is a active start for Tanith Dodge, who only used her new position working the HR section at Marks and Spencer HQ a year ago. Thelast twelve months or so havewitnessed the announcement of just one 1, 200 job loss, 27 store closures and a big slump in revenue. But despite the recent turbulence, Dodge has resided up to her name, and been swift to cope with the issues influencing the organisation, quickly cementing herself into the M & S family.

But then, this isn't surprising for a woman of Dodge's pedigree. Her set of credentials carries a graduate traineeship at Uk Aerospace, a worker relations advisor at Prudential and a five year stint as HRD at WH Smith. And while HR is herbackground, it is in management development that Dodgeis carvinga name for herself. Indeed, her love for changing people in the organisation has been effectively channelled into her latest opportunity: Lead to Succeed which is being heralded as the company's flagship development program and is considered to be a key element in its future people strategy.

"We live doing quite somewhat of work about how senior market leaders take reorganisation through a period of change, and making understanding how to lead change and make change happen a part of their toolkit is absolutely key. "

Launched this past year, the programme targets the development of the 300 most older M&S employees, and was created to identify and teach the next generation of leaders. "Result in Succeed is designed around our business strategy heading forwards; what we need to deliver over another year or two, " says Dodge. "We've taken most of the research that was done around the core attributes of leader - mind, hearts and guts - and that underpins the programme. But we've looked at the facts that M&S really needs in conditions of its management attributes heading forwards, so our central principles around trust, value service, quality and advancement. "

Dodge has made certain that the program is both solid and sensible by looking at potential market leaders as individuals rather than simply names on the list. That is then underpinned by coaching and business simulation which was created around some of the problems M&S experience as an company: "We ask things like: are you leveraging your own advantages as a innovator, how do you then galvanise your team, how will you take the management and create that coalition over the organisation as leaders how do you effect shareholder value? So it is very sensible, " she provides.

And for Dodge, a give attention to practice rather than theory is particularly pertinent at the moment, mainly as many of the mature staff haven't before experienced almost any economical turbulence. "It really is unprecedented, " she says. "The ways of doing things before are not actually the techniques can make you successful going forward. We are doing quite somewhat of work about how senior market leaders take reorganisation through an interval of change, and making understanding how to lead change and make change happen a part of their toolkit is completely key. "

Reflecting this, Markings & Spencer devotes significant time and resources to producing its leaders and nurturing its ability. "Continuing to invest in your talent for now is absolutely key, " Dodge emphasises. "Organisations that stop that investment risk chopping the Achilles heel. You must keep these people and do it with techniques that are not ridiculously expensive. " To the end, Dodge has developed a thorough, sturdy succession process which includes done away with total annual reviews and instead focuses ongoing interactions which allows her and her team to look at individuals' capacities against specific signals which demarcate them as 'high potential'.

"Continuing to invest in your talent for now is completely key. Organisations that stop that investment risk lowering the Achilles heel. "

"We get it done by any means levels from our senior people to store managers, who've got the actual to build up into another role in the years ahead. We also look at what roles are crucial for us going forward and whether we have got enough pipeline of ability coming through for those critical careers. " Furthermore, she operates the annual personnel study - 'Your Say' gives employees the possibility to words their views on a variety of issues including training and development.

Early reports claim that the programme is a huge success, with the company witnessing significant change in the way that people act consequently of working out, and just how that they struggle problems within the organisation. Dodge feels that the success of such techniques are extremely much dependent on those that assist in them: not only does indeed it show employees how their market leaders behave but it places a precedent so when they themselves reach the higher echelons of the organisation, they too can lead by example.

"It is very much about you as a person leader, your effect on your style with your team and your impact on your look with your company, " she concludes. "So that it builds on the whole 'Your M&S'message - yourself

Relevant concept


Children &Young People Now, Apr 23, 2009


The article targets the Blueberry Nursery College in Hove, Great britain. It expresses that the personnel of the nursery were qualified to Country wide Vocational Qualifications level 3 standard with some who have early years professional position. It gives that the personnel are responsible for buying required sources as well are encouraged to add ideas and ways of improve the configurations.

Excerpt from Article:


Talking Point How can mentoring change lives to young people's lives?

Politicians are pledging more support to mentoring strategies, but the prospects of the mentor and mentee have to be carefully handled before a marriage can be built

Mentoring sometimes appears more and more by politicians as an effective way to lessen youth crime and improve effects for teenagers. Since 2007, 180 secondary schools took part in a government-funded peer mentoring pilot affecting 3, 600 pairs of students and preceding Ihis month lhe Conservative Get together pledged to support such strategies should it succeed the next election. With criminal offense experts such as ex - Youth Justice Plank chair Rod Morgan predicting that the Conservatives will probably "push" mentoring more than the existing government, now could be a perfect opportunity foryouth staff to raise the issue with teenagers. According to the Mentoring and Befriending Basis, a good starting point is to ask teenagers to think about what a mentor is. This will be from the point of view of both a potential mentor and mentee. What would a

Mentors need to make a long-term dedication

young person gain from being part of your structure? Would they react well to presenting a coach ? One potential portion of confusion, according to the foundation, is made for mentees to perceive a mentor as a friend. The truth is, a mentoring romantic relationship can only be considered a success if clear restrictions are drawn and the partnership is comparable to the links between a person and a tutor or youth worker. Young people could ask themselves whether it is right for a mentor to lend a mentee money? Is it

. . .

Diversity Our diversity

Here at Markings & Spencer we've a diverse selection of employees and are committed to an active Equivalent Opportunities Policy. This won't just cover our recruitment and selection steps, but runs right through training and development, appraisal, campaign opportunities and finally to retirement.

We promote an environment free from discrimination, harassment and victimisation and work hard to ensure many people are offered equality of chance to achieve their full potential. All the decisions we make relating to employment tactics are objective, clear of bias and founded solely upon work criteria and individual merit.

Not only are we responsive to the needs in our employees and customers but we also take pride in the role we play locally at large. Because of this we value variety very highly and it's important to us that we recognise and use the prosperity of talent we've within our company.

Equality of Chance of Everyone

We place a whole lot of emphasis on producing initiatives and steps that ensure equality of opportunity for every member of the Markings & Spencer team.

It is our insurance plan to:

Promote an operating environment clear of discrimination, harassment and victimisation based on:

  • gender, intimate orientation, marital or civil collaboration status, gender reassignment
  • race, shade, nationality, ethnic or national origin,
  • time of work
  • religious or political beliefs
  • disability
  • era

Ensure our workers aren't disadvantaged in any aspect of our employment plans or working practices unless justified as necessary for functional reasons.

Ensure that decisions relating to employment practices are objective, clear of bias, and established solely on work standards and specific merit. Atlanta divorce attorneys set of circumstances we aim to find a solution which takes account of an individual's personal circumstances and the needs of the business enterprise.

We also recognise that it might be necessary to make reasonable modifications to ensure that disabled staff or applicants aren't placed at a substantial disadvantage with a practice or policy that is accessible at M&S.

If you have a disability or learning difficulty therefore you cannot complete the application process online, please call us on 08453003725 to be able to complete a mobile phone assessment, and select option 3 so we can make alternate arrangements for you. If you feel that your disability or learning difficulty avoids you from completing a phone or online evaluation, then please contact your preferred store right to discuss your personal circumstances.

Employ a labor force that demonstrates the diverse community we provide and maximises personal and commercial opportunities

Review changes in attitude and software of internal insurance plan

Raise staff understanding by planning and providing training programmes that support the Equivalent Opportunities aims.

Comply with the law and communicate to your stakeholders the duty to protect both individuals and the company.

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Personal effectiveness

Organizational change

Issue resolution

power politics

Effect and motivation

Leadership in M and s

Cross culture issue



Influence and desire The problem

Marks & Spencer has been focused on work-life practices for quite some time, valuing a balance between staff and customer needs. The company believes in constantly updating its insurance policies and in creating progressive alternatives for both customers and personnel. To be able to remain an company of choice it needs to keep producing imaginative working practices.

When it involves offering graduates a thorough grounding in retail, the Grades & Spencer scheme is hard to overcome.

The scheme consists of taking on three or four placements during the period of around a year. Alongside this on-the-job training, graduates get classroom tuition, designed to help them develop expert knowledge, as well as personal skills in areas such as negotiation and management. And they'll be making real decisions about real business issues from day one.

By the finish of the program, they must have everything they need to take on their first big management role. Which could mean leading a team of men and women or running an area of the business enterprise worth millions of pounds. In all probability, it will suggest both.

Most M&S graduates join them in a store-based role, and are located on a fast-track path into mature level retail management. If everything should go as planned, then this means running a little store - or a whole department of a huge one - after about a year.

There are also places available in a variety of head office areas, including IT, design, buying, merchandising, garment and food technology, and product development, as well as opportunities for undergraduates to do 12-month business placements.

M&S aren't just looking for any graduates. They're looking for the best around. People with the drive and ambition to make the the majority of all the opportunities on offer. And people that can match the, eyesight and ideas which may have kept M&S at the forefront with their industry for such a long time.

For more info, visit M&S or register now for email posts

Starting salary in 2010 2010 24, 000+


Human tool system

Human Resources Management

The following table addresses the value of management, staffing, firm, and team building.





Small job team; prior working romantic relationships; cohesive team culture; experienced in job areas.


Medium sized team; divergent organizational groups; available skills and staffing; acquainted with job culture.


Large, diverse job team; potential scarcity of skills and staffing; unfamiliar and divergent civilizations.


Very large project team; huge experience requirements; scarce skills; differing organizational goals and project cultures.

Project Leadership

Communicate goals clearly; manage the project team as an organization; foster ownership of strategies and tasks; build human relationships through communication and consideration; set high requirements and business lead by example.

Establish clear goals and tasks; institutionalize techniques of communications and good will; identify and resolve issues and conflicts; delegate to workgroups, build possession and establish success metrics.

Ensure management commitment and disciplined strategy; emphasize communications, baselines, metrics, and concern resolution; address dependence on inside and outside PM functions.

Select PM with self-discipline, instruction, communications, political savvy, technical and task experience; provide effective sponsorship and mature management oversight.

Staffing Plan

Identify source requirements, assign personnel, and have them put on the task work; make a decision what before who; screen adequacy of staffing and report status to job sponsor.

Consider project responsibilities and corporation first, then plan personnel to fill requirements; build personnel plan from Gantt source estimates; delegate possession of staffing plan; involve team in planning process.

Perform structured evaluation of skill types and amounts; use resource arranging estimates; plot graph of staffing requirements versus actuals and record status periodically.

Determine skill levels from work program quotes; identify experience requirements and space research; use metrics as critical success factor; plan employing and training to meet deltas.

Project Organization

Identify roles, obligations, and reporting associations; discuss plans to cope with organizational disjoints; encourage informal communications.

Publish and keep maintaining organization chart; address conflicting goals and loyalities; promote team possession of integrated solutions.

Consider matrix firm with strong PM functions and administrative support; doc plan to surmount structural short-comings; use cross-functional clubs to help concurrencies.

Document project functions and duties; map organizational malfunction composition (OBS) to WBS and communications plan; use projectized or strong matrix structure.

Project Team Building

Take responsibility for leading the team; develop strategies and ideas to build group cohesion; work with team to identify nneded skills and behaviours to improve team performance.

Conduct team consultations to improve communications and facilitate issue identification and image resolution; build team identity; solicit and address team concerns.

Identify criteria for successful team performance; articulate strategy and arrange for reaching team goals; develop metrics and monitor status; invest to improve team dynamics and cohesiveness.

Articulate a team development vision, objectives, and strategy; provide goals, supportive resources and tools, and significant methods of success; develop team ownership of this process.

Version 1. 2

Copyright 1997, Adam R. Chapman

Managing People assignment final draft

WCN Plc and Markings and Spencer is victorious Onrec Award on 14th March 2007

WCN Plc, a e-recruitment software dealer located in London, and Grades and Spencer were this year's winners of the Onrec. com Award for Best Tech Development in Online Recruitment.

This is the next year operating that WCN and Grades and Spencer have gained the award. "We live delighted to obtain won the award again. Technical creativity reaches the forefront of our recruitment strategy, " said Dan Thompson, selection process specialist at Grades and Spencer.

WCN was also a finalist for two further honours: because of their use HM Traditions and Excise (Best Corporate Use of Online Recruitment) and for the Onrec Education Honor for writing the "Division of Trade and Industry Guide to Best Practice in e-Recruitment" soon to be published on the DTI website.

Retailers like Markings and Spencer have complex recruitment needs and also have to cope with high quantities of applications to complete a large variety of similar positions. Marks and Spencer handles all applications for store careers via WCN's Applicant Tracking System. The system is dependant on intricate two way integration with the Marks and Spencer HR system.

The system now allows individuals who are successful after making use of and completing online tests, to book their own interview within an hour of concluding their software. Stores input vacancies and present available examination times on the Markings and Spencer HR system, this data is then used in the WCN system and displayed to applicants online. The operation premiered in July 2006 and over 42, 000 prospects were able to schedule their own interviews for Holiday vacancies that calendar year.

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Training of personnel

The role of training and development in profession progression


Marks and Spencer is one of the UK's most widely known high street retailers. They have over 450 stores. It employs over 65, 000 people. In addition, it has branches in foreign countries. Recently, the retail sector is becoming a lot more competitive. In response, Grades and Spencer have had to develop a fresh strategy. A strategy is a couple of plans. This resulted in a need for change. The concentration of change was on key areas. These include quality, value and service. Customers also expect innovation (attracting new ideas) and a shop they can trust. Grades and Spencer built a promotional campaign predicated on the slogan 'Your M&S'. This helped customers to connect with the business. The process acquired three key features. Markings and Spencer developed:

  • products that customers wanted
  • stores with better facilities
  • personnel to provide superior service.

This led to a dependence on staff to learn to handle new obstacles.

Organisational structure

The changes intended changing the organisational framework. By cutting out some layers, it was made flatter. Staff at the new levels have more responsibility. This creates a need for training.

Training needs

Marks and Spencer trained its own staff. It also employed staff from outside. They are at three levels:

  • trainee professionals who've just handed down A-levels
  • university or college students who've just exceeded their degrees
  • experienced professionals from the areas.

Each manager takes a range of skills. Included in these are team working, financial skills or leadership. Marks and Spencer is able to spot skills spaces. It suits current skills against those required for the work. Where these do not match, training may take place. By the end of every half a year, an appraisal occurs. This is a debate between manager and staff. It shows where personnel have improved. It also shows where more training is needed. This helps personnel to construct a profession path. This process creates a pattern of improvement.

Training profiles

All managers can build their own training account. In this manner, they can target the skills needed for their next role. They are able to create their own profession path. The types of training include:

  • On-the-job training. This is carried out in the workplace
  • Off-the-job training. This is carried out somewhere else such as at a college.

Training fits the needs of Marks and Spencer. Development fulfills the needs of the individual.


Training really helps to improve efficiency. It also operates as a motivator. Marks and Spencer has gained an edge over its competitors. Much of this is due to well-trained and keen staff. Marks and Spencer has recognised that although training has a cost attached to it, additionally it is an investment for the future.


Employees deal with their own training needs. The appraisal pattern helps them to build their own job paths. Marks and Spencer can make a precise match between the skills of its personnel and the abilities a post needs. The succes

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