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Winning strategies for your customer service resume

When applying for any customer service position, you need to focus on some skills commonly required for it in your resume, including having strong people skills and being a good communicator. Potential employers in this field usually look for responsible and punctual candidates because customer service workers need to replace other employers during different shift changes and handle cash registers. Find out how to write a winning customer service resume and get hired.

Things to include in your resume

A strong resume of this type must demonstrate core skills. It’s also worth including specific customer service keywords throughout a resume to improve your chances to get a job interview. Mention any previous customer service positions.However, if you didn’t have any experience in this field, consider effective ways for other working experiences to demonstrate the abilities necessary for customer service positions. How to write a winning resume? Consider the following helpful ideas:

  • Include basic details;
  • Give strong examples of how you are kind and polite with people;
  • Include an opening statement of your relevant qualifications;
  • Describe your professional experiences;
  • Mention your education, but it must be customer service-specific;
  • Highlight unique contacts with people.

Basic details to mention

What are the most important elements to include in a resume?Write down your education, contact information, and job experiences. Another effective approach is to highlight important customer service abilities in a special skills section. You can include other optional sections and use a profile or an objective to specify the role you’re searching for in addition to the abilities and talents that you can bring.

If you no direct customer service experience, use this gap to demonstrate your relevant strengths and experiences that can make you a perfect match for the chosen position. Basically, customer service is the field that gets the credit it deserves nowadays.Write an excellent resume to land one of the coveted jobs.

Giving strong examples of how you can be good with people

Your customer service resume will be in a trach bin if you don’t start it with the statement that says how good you can be with others. Hiring managers and recruiters assume that you have some specific skills as you’re involved in this field. Avoid making any blanket and clichéd statement. Provide strong examples with how good you are with people to increase your chances to succeed.Consider the following questions to decide on the accomplishments you want to list in your resume:

  • Do you have any awards related to the ability to deal with people?
  • Did your previous employers recognize you for excellent customer service skills?

Opening with stating your relevant qualifications

A common resume writing approach is to start with educational backgrounds, but this type is a bit different. Use its qualification section to list any career highlights and awards that can inspire hiring managers to keep surveying your resume.When considering your relevant qualifications, include any customer specific articles or training that you have. This section should set up the right tone of your resume while establishing your expertise in this field.

Listing your professional experiences

Once you succeed to catch readers’ attention, let them know what you've done and where you’ve been. Don’t hesitate to include any irrelevant professional experiences if they give a look of your well-rounded career. Stay specific when outlining your job accomplishments and responsibilities. Let potential employers know why you’re a good customer service professional and what you did you help others succeed.

Mention your customer service specific education

Just like with any other resume type, list your college or high school credentials in a special education section. However, you can greatly increase your chance to get a future job interview of you make this information centered on relevant accomplishments.Feel free to include any college or high school courses if they’re related to this field. Include your certifications and seminars too. If you studied abroad, include this information to give an impression that you have enough experience in relating to people in diverse cultures.

Highlighting your unique contact with people

This industry is all about building strong relationships with people, so show the ability to generate them by mentioning any unique things that you did, including starting your textbook business in the college or playing in a local band. In your customer service resume, point out:

  • Any volunteer work or activities;
  • Any projects involving extensive contacts with people;
  • Any charitable organizations you work for.

It’s good to mention that you’re involved in charities because your extended exposure to people is significant for a successful hiring process. Your basic goal is to write a resume that can impress customer service employers. Your ability to build and maintain strong relationships with other people can help you get the job you want, so highlight these skills in your professional resume to advance your career.

The right structure of your resume

This industry involves a number of job offers, but all candidates should customer their resumes to every available position to secure future interviews. Generally speaking, you can use a general outline when writing your resume, but be sure to customize it according to the requirements of all potential employers.

Your contact details

At the top, include your full name and contact data, such as emails and phone numbers, to let hiring managers or recruiters easily reach you when needed. Don’t forget to list your valid home address.

The main objective

Including an objective in resumes is a helpful step for many junior candidates. An objective is all about a brief sentence that states your basic goal and what you want to work toward.Target this statement at the job you want to get. Otherwise, potential employers may assume that you submit your resumes randomly and you aren’t really interested in their job offers.

Your powerful profile

Job seekers with more experience in a customer service field should include an impressive profile in their resumes. It consists of a few concise sentences to provide hiring managers with a better overview of updated experiences and relevant skills. When writing your resume, ensure that this section is tailored to each time. Your powerful profile is an important spot because it’s a place where most potential employers look first.It should provide your resume with a higher chance to get extra attention and win.

Key skills

All customer service employees who have their greater working experience can benefit from writing down some key skills in their resumes. Include more keywords to describe important working skills, such as:

  • Budget management;
  • Customer relationship management;
  • Call center process improvement;
  • Customer service supervisory skills;
  • Customer service report development;
  • Development and training for CSRs.

Your relevant customer service education

List your education section in its reverse chronological order, and this means that you should start with the latest position.Include all of your specific customer service qualifications in a customer service resume. In this section, be sure to include the following:

  • Studied subjects;
  • Attended educational institutions and their exact locations;
  • Completed professional qualifications;
  • Graduation dates.

Customer service working experiences

List your relevant working experiences in their reverse chronological order too. Focus on your specific achievements and customer service skills as much as you can because they demonstrate your professional level. If you list only your responsibilities, your resume won’t catch any attention. When writing all bullet points, use only strong words to illustrate your involvement and achievements in the best way possible. Use special action words when starting bullets to emphasize your abilities.

Your activities

Recent graduates who want to get a good job in this industry should include any relevant activities to demonstrate how they can successfully perform different customer service tasks. If you’re a more experienced customer service employee, include your leadership positions on other areas and memberships in professional organizations.

The use of keywords

Any successful customer service resume contains special keywords that potential employers look for when hiring a perfect candidate. Ensure that your resume includes a number of powerful keywords and phrases, including customer retention, customer satisfaction, efficiency, processes, and so on. Structure them to get a high chance of success.

The best skills to include in your resume

What skills do hiring managers and recruiters want to find in the resumes sent by job seekers? They look for both transferable and directly relevant working skills, so be sure to include them in your resume to secure future job interviews. They include the following:

  • Technical skills;
  • Customer care;
  • Competence;
  • Interpersonal skills;
  • Management.

Customer care

Think whether you have any experience interacting with clients or if you were a front desk worker, a waiter, a salesperson, or a nice cream scooper. Although directly relevant working experiences can make your resume stronger, any customer interactions on a professional level are transferable in your resume.

Technical skills

Include any relevant skills that are about knowing how to use tools and methods in this industry. Take some time to research the skills required by specific job listings and reflect on how transferable and relevant skills can be displayed in a resume to achieve the best effect.

Interpersonal skills

Give answers to the following question to address interpersonal skills in your resume:

  • Are you a talented communicator?
  • Do you have a positive and friendly personality?
  • How well can you handle anger and conflicts?
  • Can you speak authoritatively, clearly, persuasively, and calmly?

Think about the most effective ways to display the above-mentioned traits in working experiences before including them in your resume. If you don’t have any previous working experience, writing a persuasive cover letter is your best choice.

Your competence

To address your competence in a professional resume, answer these basic questions:

  • Are you rewarded for a past performance?
  • Are you often complimented by clients for your excellent service?
  • Are you tasked with training any new employees?
  • If you’re rated or reviewed, how you compare with co-workers?

Asking the above-mentioned questions and including your answers in a resume will indicate potential employers that you’re a competent worker.

Management skills

Even low-level employees are regularly asked to complete specific tasks to display their effective management skills. Training other workers is a great example because it can show your competence and abilities to manage others effectively. To be considered a perfect customer service employee, your resume should prove that you can conceive new working methods to achieve the following goals:

  • Increase efficiency by improving issue resolution rates, reducing customer waiting time, and solve different problems faster;
  • Increase sales through such effective methods as pitching, discounting, upselling, and others;
  • Improve customer satisfaction rates and reviews;
  • Reduce costs, such as labor, training, software, equipment, and other expenses.

Your ability to measure potential effects, execute new project ideas, and fine tune everything is something that separates the winning candidate from unsuccessful job seekers. Your resume should reflect this important skill if you want to stand out and beat all competitors.

Final words

If you use all the above-mentioned guidelines and tips, your resume will be successful and professional, well-written and formatted correctly. Before you send it to recruiters and potential employers, proofread every section and edit to customize your resume to their individual needs and ensure that there are no accidental mistakes. To get the customer service job you want, you need not only to be able to write a winning professional resume, but it’s also necessary to learn how to approach a future job interview and know how to answer any questions that potential employers may ask during it to succeed.

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