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Healthcare Management Communication and Ethics

Question 1 (LO1a)

Critically examine the FIVE (5) levels of managerial communications.

(2 marks each, a total of 10 grades)

  1. Intrapersonal Communication - is the communication process that happens internally. Additionally it is a communicator's inside use of language or thought and the basic degree of communication. Intrapersonal Communication is similar to a talking to oneself or a personal talk to describe something. Intrapersonal communication is very helpful to our everyday living it is like having a conversation within oneself to clarify ideas or inspecting a situation. It is also used to truly have a self awareness and representation on something. To know yourself about how you offer with different situations especially in work places is boost by a self confidence. Intrapersonal communication helps builds self-confidence because you are making aware of yourself by permitting the inner you what you can handle doing.
  1. Interpersonal Communication- is a level of any communication between a two individuals with a use of different method of interaction. This sort of communication is being utilized when an individual wants to inform or to transfer a note to an individual. Additionally it is a exchange of ideas and information whether via in person connection or thru mobile communication. Interpersonal communication is very important to any business or career success. If one is applying for employment a good interpersonal communication with the interviewer is very important to win the job the individual is applying for. Even available settings social communication is vital especially to those who find themselves in marketing team. This degree of communication builds rapport and it is essential to have a good dialog to your partner. The message must be clear and understandable to the receiver so a good reviews can be received.
  1. Group Communication- refers to the interface between participants of a little group of individuals or a division. It pertains to 3 or even more member of a team, group or even a department. It could apply a verbal or non verbal communication for a common function.

It is organized and initiate group members a fair possibility to convey thoughts and suggest ideas is a lot more dynamic benefit. The meaning is shared to a several member of a group in a single time so it thus will save time and the performance is highly advantage because 3 or more persons are writing ideas and ideas. A department appointment is also a group communication where as department members are setting a time, minutes and focuses on to be suggested in the getting together with to attain the common goal.

  1. Organizational-refers to the communication within the complete organization in which all stakeholders are area of the relationship. From employees, direct supervisors to the top managers. There are to subtypes of Organizational Communication the first on is Intra-organization and Inter Organization. Intra- corporation is the connection within the solitary organization that your communication done internally. While the inter business is the interface between two or more organization set up for a typical goal. The channels found in this types of marketing communications are it can be thru official letters, expenses, proposals and the most effective is the minutes of meetings. The task with the inter organizational communication is the difference of the company culture, management culture and terminology barrier. The problem that may happen in intra- organization is reduced because the control of the business is in the inner management. But the process is the same. Agendas can be communicated thru official words, memos, notice boards and meetings.
  1. Mass Communication identifies the passing of the information or communications to a collection of group people or a sizable scale of people which relayed by an individual communicator at the same time. The communication or information is transmitted quickly because of different mediums or programs you can use. The information are being sent through the use of televisions, radios, social medias like facebook, reports documents or even literature. The function of Mass Communication in the society can be ethnic celebrations, religious gatherings, festivities, health monitoring, weather update, or warn folks of certain risks and even entertainment. The Mass communication is very important because than it is easy to get at and the viewers are in large sets of people. The reviews in this communication is nominal because it is only use to provide certain information and the setting of transmitting the message is one way.

Question 2 (LO1a)

Provide TWO (2) recommendations for improving the communication process in the given case study above. (5 marks each, a complete of 10 markings)

In Jenny's circumstance there is also a failure from her direct or immediate supervisor because for 90 days the supply is not deliver. There is no communication between Jenny and her immediate Administrator or supervisor. Jenny's supervisor should look for invoice slips, receipts or any information that the source has been purchased or just waiting for the delivery. The social communication between the two was not established. To increase the communication between Jenny and her supervisor there should be in person meetings to identify what is the problem or to just follow up the supplies if it is ready for the delivery or if there is a concern. The advantage of the face to handle getting together with is coordination and it will ensure the smoothness of the operation and it'll prevent the issue that was happened with Jenny and the distributor. Jenny's must have a memo or notice table on her behalf as well to avoid forgetting quite day to day routine or she should have done prioritizing her work and schedules. The loudspeaker must speak evidently and precisely so the receiver will understand a

Question 3 (LO1b)

Critically evaluate TWO (2) types of managerial communication used in the given case study.

(5 marks each, a complete of 10 grades)

In this circumstance there's a verbal marketing communications between nursing staffs and other hospital personnel and computer aided communication. However the results of the communication didn't end well. Verbal communication is one of the simplest ways of interacting at the work area. And the information directed orally through words and can be highlight the thoughts with body gestures or palm gestures. Verbal communication can be done one at a time interaction or can be done in group meetings. That is also a two way communication the concept is relayed by way of a sender to a recipient, and the recipient can share his thought through reviews. Managers can connect to the staffs through face to face interaction, emails, and phone calls and also via inner memos. Effective verbal communication prevents internal issues and it can increase production to the users. Computer aided communication like mailing a message through messages is also a trusted medium of communication professionals can use. Mailing e-mail to the employees saves time and cost but effective. With this channel the message can be send to a group of people that will require the information. That is effective way in coordinating work and schedules unlike in verbal connection the recipient might forget. While in email messages it can be kept and the receiver can read again. The downside of this type of communication is the fact cannot be use within urgent situation rather than in person interaction. Urgent subject sent through e-mail can sometime disregard and the recipient needs a electronic gadget to view the note and usage of a internet. In the event the receiver doesn't have usage of internet the concept cannot be receive.

Question 4 (LO1b)

Discuss TWO (2) recommendations for enhancing the communication process in the above mentioned given case study. (5 marks each, a total of 10 markings)

There are failures in communication in cases like this and the control of the staffs was not handled effectively because there is a turmoil of interest and unfair treatment between staffs. The relationship between the associates of the business causes the failing of coordination. To boost communication process the charge nurse must have communicated first with other counterpart if there will be a discord in the work schedule. The supervisor of the group should have initiated a gathering within the group to investigate the problem. The coordination was poor and there was no information delivered to other users of the group until the challenge develops. Sara Lang, Dr. Goodman and Rick Walters must have coordination with one another and really should have arranged a meeting to arrange the staff working arrangements. The brand new time table had not been examined properly and there was no information delivered to the group about the change of the work plan. The group must have coordination with the other person to avoid this repeating in the foreseeable future. The Work program must be put up at the memo boards and emailed as well and copied to everyone so that there will be no misunderstanding. Personal life must be removed in the task destination to prevent favoritism that may cause issue of interest in the future.

Question 5 (LO1c)

Explain the way the TWO (2) types of reviews approaches utilized by the clinical mentor in Case Review 3 which pertains to the potency of managerial communication.

(5 markings each, a complete of 10 marks)

The clinical coach who is observing the counselling in approach #1 1 is doing the Descriptive reviews. The clinical mentor identified and represents how the nurse interacted to the patient. The coach was furious on how the nurse interacted with the individual. The nurse reacted in judgemental way which could hinder the grade of building trust and rapport with the individual. The mentor commented to the nurse to let her know and is aware of what she needs to do to improve her talk with the patient. In this way it will prevent the patient to reveal more info about her. To become more effective counsellor, insensitive relationship and judgemental responses must be averted. In Approach two prescriptive reviews was used by the coach to the nurse because she suggest something to the nurse that could probe further about the condom use. Prescriptive feedback provides advice about how precisely to converse and interact which is like constructive criticism. Prescriptive responses provides suggestions to boost ways in working with the folks. Thus helps someone improvement in their communication skill. Communication in healthcare field is important since it is the building blocks of health care.

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