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Guest Pattern System In Hotel Tourism Essay

1. Before 1960's, nearly all hotels were by using a manual system. In the late 70's, with the advantages of pcs, hotels shifted to semi-automated systems. Nowadays, the majority of the five-star hotels use a completely computerized system.

Explain how each of the three different types of systems can be utilized as far as the pre-arrival level of the guest cycle can be involved.

What kind of hotel would use each system?

Non-automated (manual) system results in done by hand. All types of procedures and the various kind of calculations are done personally which means that all the information is typed into notepad. As for the pre-arrival stage the reservation requirements should be written in a notebook in support of reservations up to six months shall be kept. It is difficult under this system, to issue booking confirmation numbers, to complete the pre-registration activities and also to make occupancy forecasts because you need a lot of money and time (more labor) to physically carry out each one of these activities. The type of hotel that could use this technique is a small size hotel without more than 150 rooms.

Semi-automated system usually uses Electro-mechanical equipment meaning each department should have its own computer system. Under this technique the several departments can handle all their procedures, for example put together the different studies automatically, printing the expenses etc. which is an edge in the manual systems. Despite each one of these, this technique has its down sides because it's very complicated to use and control the devices for the reason that the equipment is not offered with other systems which creates problems with its maintenance. As for the pre-arrival level guests can immediately contact the hotel or they can call a nationwide reservation network. Furthermore, the reservation agents by making use of this system can put together easier pre-registration records, guest folios and other booking activities. The sort of hotel that will make a use of the system is a medium size city hotel or a collection hotel without more than 300 rooms.

Fully programmed system is the best computer based system found in the hotels. The main characteristic of this system is the wide-spread use of the several departmental program programs incorporated and linked to the primary terminal that is found in leading office department. All of the charges or any changes to a guest's expenses from any section forward immediately in the reception's computer. For the pre-arrival stage, the reservation office uses a software package which is interfaced and linked with a number of central reservation office buildings. For example, a business with many hotels has a central reservation system, under this system can check the reservations from all its hotels, can make a booking and check the area supply. Furthermore, the booking agents can automatically produce requests for guests first deposit; produce confirmation words, produce occupancy and forecast lists, finger out pre-registration activities for all types of friends etc. All the types of hotel could use this system if they can afford its expenses. This technique usually employed by resort hotels, convention hotels etc. with more than 300 rooms.

2. Exactly what is a central reservation system? Give information on a system of your choice.

A central reservation system is a network for communicating reservations where each taking part property is symbolized in an automated database and must provide room supply data to the central reservations center on a timely basis. Virtually all the hotels belong to a number of reservation systems. This system is composed of a central reservation office which bargains directly with the general public in several ways: by toll-free phone number, by on-line web address and operates 24 hours a day. Central reservation offices and member hotels can communicate any reservation transaction if the hotels include the appropriate equipment. Such equipment includes: internet connections, telex, teletype, fax, personal computers etc. Central booking offices are split into an affiliate reservations network and a non affiliate marketer reservations network. An affiliate booking network is a hotel chain's reservation system where all participating properties are contractually related. The features of this reservation network are: make the process of reservation more easier, reduce costs and reservations are pat from one hotel to the other. A non-affiliate reservation network is a subscription system made to connect 3rd party or non-chain properties.

PROTEL Central Reservation System is the best tool for the central reservation office of hotels and is based on the Multi Property Model and Web Booking Engine modules. Through the configuration of multi property release dashboard all the top features of all the hotels can be configured in the centralized databases, for example: location and type of structure, room types and room features per room, seasonality, rates and commercial strategies per each property, negotiated rates for particular friends (categories, companies, tour providers, travel businesses), visitor segmentation and marketing segments, id and security password for VIPs allowing them direct web reservations etc. As well the user information can be defined centrally as the friends profiles moved into in the central repository. Every guest's profile includes all the historical home elevators the remains, the payments and the reservations in all the hotels of the house. Each property can connect to the central booking system by way of a web program and update on-line if there are rooms available for reservations, the relative rates and boundaries. Protel works on the centralized repository and the users know at each time how the occupancy is each hotel. If there are rooms available can be inspected through filtration systems such as, period, room types, hotel features, location, geographical area etc. After that the reservations are notified to the hotel by e-mail.

3. How are rooms allocated under:

  • A manual system
  • A computerized system

The room rack or its computerised identical is the starting place for room allocation. It shows if there are rooms available and if they're ready for occupation.

a. ) The rooms are allocated under a manual system the following:

  • The room rack is a means of displaying the existing position of every room in the hotel. The room rack acts as the basis for preparing studies on occupancy and making revenue that is why it must be always up to date and completely appropriate.


  • There is a slot machine game for every room into which is put a card showing present job condition. Every slot machine game is marked with the room number and may contain information such as current rack rate.



  • It is sectioned off into flooring surfaces with adjoining rooms side by side.



  • It should be located someplace where only the receptionists can see it and not guests.



  • The guest greeting card was completed with basic information on the booking. You will find other cards in various colorings which show the area condition, if it is cleansed or out of order.


b. ) The rooms are allocated under a computerized system the following:

  • A computerised system will the same job as the rack rate but all the information stored in an electronic memory.


  • Computer monitors rooms through the sign up process and remarks which rooms are allocated and gets rid of those which are for sale to letting.



  • When a visitor checks out the area is added to a set of those to be cleaned out. Once the housekeeping clean the room, the exec housekeeper informs the system and the computer immediately brings that room to the set of those designed for letting.



  • The computer combines current room availability with an move forward booking screen so that help you understand if a specific room can be done to be needed over the next couple of days.


4. How is guests bill put together using:

  • A manual system
  • A computerized system

a. ) A guest's bill is put together under a manual system with the help of the manual tabulation which will keep details of the guests accounts and the various departments. Any guest's orders in different departments must are supported with a voucher. These vouchers (restaurant expenses, bar expenses, laundry slips) must be forwarded to leading office cashier as soon as possible. At the end of your day and when all the vouchers is here at the reception the night time auditor should post all the charges to the friends room, close the day manually and prepare the revenue results even if the guest don't require his monthly bill in a daily basis, but in case that the visitor require his bill it should be ready. This is succeeded with the aid of the brought ahead (shows the charges from the previous day) and the take ahead (shows the charges of your day plus the prior days) which will keep up to date all the friends bills so when a guest come to the reception to settle his monthly bill it's almost ready.

b. ) With a computerized system all the friends' ventures in different departments cross automatically in the reception's computer and any faults in the charges could be corrected immediately from the precise department that costed the wrong amount. By the end of the day each office closes everyday and transmits the reports and the vouchers to the reception even though they are already in the system. So, any moment that a visitor requests his bill the front desk providers is ready for printout anytime.

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