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Factors which may have an impact on Consumer behaviour

Barry Champion is an enthusiastic cinemagoer and film enthusiast, has slowly and gradually created what may be many people's fantasy that is to possess his small group of cinemas. He began by purchasing a very run-down theatre near Bakewell in Derbyshire which have been family owned. Originally Victorian, it hadn't had a lot of money spent on it, in terms of upkeep or modernization. Barry Champ spent 2 yrs transformed the two hundred seater ramshackle Royal Movie theater in Bakewell, into a cosy and well patronized local movie theater, new seating, a new payment area, a new sweets kiosk, and splitting the original sole auditorium into two, as an upstairs and down stairs cinema showing a variety of movies, altered the Royal, after the refurbishment he earned the Prestigious Best Rural Theatre award presented because of the English Academy of Film and Tv set Arts(BAFTA). Following the Royal he bought the Rex in Skipton and altered it to an effective business.

Recently he completely the purchase of his third rural movie theater, the Plaza. This Cinema is in a little professional town called Elderwood in the Western. It currently chairs 250 maximum with both a downstairs stalls area and small gallery upstairs. This business currently it's not accomplishing well so Barry Champion hired a Market consultant to research and investigates the markets for the plaza.

The Plaza Cinema in Elderwood is a similar business, in a fresh environment but, also possibly an extremely different business. My advice for Barry Champ is to studying consumer markets, to use Porters Common Strategy, Ansoffs Matrix Strategy, Marketing blend strategy in opening and growing his newly received movie theater business.

When examining consumer patterns Barry Champion should address the following;

WHAT Affects CONSUMER Action;

Consumer behavior;

The study of how individuas, communities, and organizations choose, buy, use, and dispose of goods, services, ideas, or experience to fulfill their needs and would like.

When studying consumer buying tendencies it is important to evaluate carefully the affects from it, where consumer buying behavior is influenced by factors such as social, sociable, and personal factors.

CULTURAL FACTORS;

Culture is the essential determinant of a person's wants and action, where consumer tendencies affected by culture, subculture and social class.

Since culture is change from one society to another it is important to consider group of values, perceptions, choices, and behavior of individuals who are potential clients of our newly business.

Subculture is an inferior band of culture which includes nationalities, religions, racial teams and geographic parts. It's essential to consider subculture when opening new business since it provide particular id and socialization because of their members which will enables the company to design special marketing programs to provide them.

Social classes are from divisions in a society, that are hierarchically well thought-out and whose participants share related prices interest and action. Identifying interpersonal classes will help The Plaza Theatre in Elderwood designing its services accordingly to public classes of its customers based on occupation, income, riches, education and value orientation.

Understanding social classes also will enable the company to know very well what kind or types of videos are most preferred by a certain sociable classes.

SOCIAL FACTORS;

Social factors are other influences of consumer buying patterns, where social factors such as reference groups, family, communal functions and statuses are believed;

Reference groups consists all group that contain immediate or indirect affects on his/her behaviour or behavior, where group have direct affect are called regular membership categories such as family, friends neighbors and co-workers. Understanding public factors will enable to know who are the real influencers, after understanding it will be helpful for company to create a host which can appeal to customer to come and observing movies with the Plaza Theatre in Elderwood.

Family is the most influencer of customer buying action, when a family contains parents and children among themselves one can be an affect of others to go to the cinema, suppose children will be the ones who effect the family to come quickly to the movie theatre. If therefore the company must carry out a research to discover what kind of movies are ideal for children to view as well as their parents plus some other activities that will make the family enjoying when they came up to the theatre.

Roles and statues is another influencer of customer patterns due compared to that the company should be aware of computer, because a few of the clients choose product or services that reflect and speak their role and genuine or desired status in the contemporary society.

PERSONAL FACTORS;

These are factors influenced by personal characteristics, personal factors are the buyers age and level in the life circle; job and economical circumstances; personality and self-concept; and lifestyle and worth. It's very vital to know personal factors because many of these characteristics have a very direct impact on consumer patterns.

Age and stage in the life cycle;

Customer buying patterns is related to number old, family life circle, gender. Oftenly customer buying patterns be based upon age, gender. Most of youth(teenagers)older between 15-25 they most like romantic and violence movies, compared to adult customers who choose adventures movie, being able to know personal factors associated with your visitors will give the business one step in advance.

Occupation and economical circumstances;

It's vital to learn occupation and economic circumstances of your visitors since people buy goods or services depending on monetary circumstances (income level). This may facilitate the company to redesign, reposition and reprice their service by considering occupation and economical welfare of individuals of that area.

Personality and personal concept;

Personalities quality are differing from one person to some other also consumers choose and use services which may have a brandname personality consistent using their own real self-concept (how one views oneself).

Lifestyle and prices;

Lifestyle is someone's pattern of moving into the world as portrayed in activities, hobbies and viewpoints; lifestyle portrays the complete persons interacting with his or her environment. To be able the business to be successfully the business must conduct a study on marriage between products and the life styles of customers they focus on.

(Kotler & Keller, 2006)

PORTERS Common STRATEGIES;

I advise these to use Porter universal strategies (Cost Authority strategy) because of the pursuing reasons;

Since the marketplace is encircled by many competition it is best to use this strategy because Plaza Cinema will offer you its service at average industry prices and earn a income higher than that of its competition and gain more market share.

The company can have access to the capital necessary to make a substantial investment in providing its services.

I advise these to use Differentiation strategy due to the following reason;

After Barry Champ bought that theater from the prior owner he made some improvement for the theater in order to offer unique qualities (differentiation strategy) that are valued by customers and customer will understand to be better than or not the same as others that may enable those to charge high quality price.

NCC Consumer Tendencies Notes

ANSOFFS MATRIX STRATEGY;

I advise these to use Product development strategy since it can help them to provide quality service and be ahead of challengers.

Source: (Tutor2u, 2010)

MARKET PENETRATION STRATEGY

I recommend Barry Champ to consider Market Penetration Strategy since it will help the company to gain more market share with its current markets.

MARKET DEVELOPMENT STRATEGY

By considering Market Development Strategy Barry Champ he will be able to decide whether he will get or develop new market segments for its currents products.

PRODUCT DEVELOPMENT STRATEGY

It's important for Barry to understand Product development strategy since it will help him to decide whether he can develop new service or product of potential interest to its current marketplaces.

DIVERSIFICATION STRATEGY

This strategy will help him to review opportunities to develop services or service for new markets

MARKETING Combine STRATEGY;

Product/Service-My advice for Plaza Theatre is to change technical equipments and bring new ones.

Before Barry Champ bought the Plaza they used to show foreign videos with English subtitles but in order to meet customer needs it's easier to change those overseas videos into local language(English).

Also there are toilet problems which required work to bring them up to date and meet Healthy and Safety regulation.

In terms of price my advice to them is by using penetration price strategy which can only help to appeal to many customers and acquire more market talk about than opponents.

In order to creates consciousness to potential customers of Plaza Theatre they must promote via popular media, online advisement.

Selling of tickets will need place via online for those who could not have the ability to come to our shop, local local shop such as supermarkets visited by many people.

(Kotler & Keller, 2006)

TASK 2

It's very very important to Barry Champ to understanding Consumer habit in order to be aware of the Decision Making Product (DMU) and Decision Making Process of his prospects because they play an important role in understanding how consumers make their buying decisions.

Consumer habit is the decision process and physical activity individuals take part in when evaluating, acquiring, using or losing goods and services.

Consumer behavior

Decision Making Unit-Is a group of men and women who directly or indirectly influences the purchase of product or service.

Decision making unit includes all the members of the business who play important roles in the purchase decision process;

Initiators-These will be the people in the business who ask that something must be purchased.

Users-These will be the people who use service, to be able the company to provide quality service they need to be based upon customers to help them determine service requirement.

Influencers-These are the people who impact the buying decision. It is important for Barry Champ to pay attention on influencers because they'll help him in define specs and also provide information for assessing alternatives.

Deciders-These are people who decide on product on necessity, so Barry Champion must perform a research to be able to really know what is required by its customer, by doing that he will have the ability to deliver quality service to the market.

Approvers-People who authorize the proposed activities of deciders or purchasers. In order the company to provide quality service and maintain it for an extended period, they need a person who can approve the quality of service before reach to the clients.

Gatekeepers-These are individuals who have the power to prevent information reaching to the participants of buying center. Most of Cinemas they facing security problems such as people assault, thefts etc. In order to prevent those problems there should be a good communication between them and security measures so customers can rest assured security for them and their properties when they came up to the Movie theater to view movie.

Decision making device likewise incorporate people beyond your target customer group such as marketing route, technological advisors, consultants, authorities representatives. It very important for Barry Champ to be friends with these folks for example government officials, as we realize in every country or condition they may have their own guidelines and regulation concerning Cinemas by considering them company can operate under guidelines and regulation of the united states or state.

(Robbins & Coulter, 2005)

Decision Making Process-Is the process of making a selection between a amounts of options and investing in a future course of actions.

The need for understanding your choice making device and decision making process of his potential clients and the ones who used to wait the plaza before he purchased it;

It will help the business to know very well what kind of service (movies) customers preferred to view during the weekdays or weekends.

Another importance is the fact that, it can help the company to know how customers they can buy that service (via online, local shops or via vendors).

Understanding decision making device and decision making process will help Barry Champion to learn why (what impact them) people come to Plaza Theatre to watch movies.

Also will help him to learn about his/her competition.

It can make Barry Champion to understand the intricacy of human desire in general and consumer desire in particular.

It will allows Barry Champion to understand marketing activities more by helping marketing visitors to analyze how individual advertisements and advertisements, sales presentations and service designs attempt to persuade consumers.

It will makes Interact better consumers by giving Barry Champion a better knowledge of own decision processes.

(NCC Consumer Tendencies Notes)

Interact company can gather and obtain information of his possible client from;

Talking with the current customers.

Visiting customer in their homes or office buildings.

Information from our personnel/distributors who work straight with customers

Searching on the competition websites to see their customer list.

Questionnaires at the showroom.

Conduct market research on customers to explore their habits and behaviors

Social surveys by communal organizations.

Articles in papers.

Income and expenses levels from information office.

Marketer's researchers.

Via the net.

Conducting a person survey by delivering questionnaires.

Get customers comments via the web;

Comments via websites are a great way for a business to obtain information, where company websites can be used as a place for customers to include their feedback and opinions about the service provided by the business. This can be done by establish a comment form associated with a company email system.

Conducting a survey;

This is among the best way a business can use to collect and obtain accurate information by using individuals who have the skills to achieve that job such as unbiased researcher or a market research company.

(Kotler & Keller, 2006)

TASK 3

COMPETITOR Evaluation is the process of determining the performance and online marketing strategy of competitive brand or products on the market place. In to plan a powerful market strategy marketers need to know about the competitive environment and find out all they can about competitor products, prices, marketing communications route quality, and services so as to determine regions of competitive benefits and drawbacks.

Source; Answers Organization (2010)

http://www. answers. com/topic/competitor-analysis, date 20/10/2010

CENTURY CINEMAX;

Is the recently cinema theater in Dar-es-salaam Tanzania, three monitors, including the largest in East Africa and all with Dolby Digital surround sound.

In order to do rival analysis on Hundred years Cinemax,

SWOT Evaluation and MICHAEL PORTER FIVE Causes will be the best models which can give a definite picture about CENTURY CINEMAX;

First let look on SWOT Research;

SWOT Examination is a business model used to investigate what are the strengths, weaknesses, opportunities and hazards of your competition contending in the same market.

Source; HRM Advice (2008)

hrmadvice. com/. . . /hr-swot-examples. html, time 23/10/2010

The followings are Advantages of Hundred years Cinemax;

Location of Century Cinemax is among its strengths, Hundred years Cinemax located at Mlimani city the area congested with a great deal supermarket (Shoprite), pubs, bankies and many business offices, and for this reason many people are visiting that area so it's easy to know what is certainly going on at Hundred years Cinemax.

The price is affordable to all or any kind of folks never to a certain course of folks so anyone can go there.

The competition it's not big enough in comparison to other countries where there a whole lot of Cinema theater.

They have big screen that you can't find anywhere all over east Africa.

High quality audio technology (Dolby Digital audio) which makes them reliable on providing quality service.

They have big theatre which can handle a large volume of customers.

Weakness of Century Cinemax;

Undifferentiated services with other companies which offering the same service as Hundred years Cinemax.

They don't have enough (Ad) promotional activities so it is difficult for a person who is beyond the town or don't make frequently visit at Mlimani City to really know what is going on there.

Opportunities of Century Cinemax;

Since the Theatre industry it's not yet bigger Century Cinemax can acquire a great deal of market talk about without a large fight.

Century Cinemax is a new cinema company due to this many people will have prefer to come see/experience the difference.

Threats of Hundred years Cinemax;

Entrance of rival is a major threat to Hundred years Cinemax because they will have to combat for little market talk about since Movie theater Industry it's still growing.

Price warfare is another menace when others on the marketplace decide to lower their price to be able to catch the attention of more customers.

Introduction of new, ground breaking service also is a danger because they'll be able to match with Century Cinemax so customers will have two options where to go when they would like to watch films.

(NCC Consumer Patterns Notes)

TASK 4.

MARKETING PLAN

Is a written record that summarizes the actual marker has learned about the marketplace place and reveals how the company plans to attain its marketing aims. Marketing plan provides the following executive synopsis and stand of contents, situation analysis, online marketing strategy, financial projections, and execution control.

EXECUTIVE SUMMARY

The Plaza is a movie theater in a tiny 'once'industrial town called Elderwood in the Western Yorkshire. It presently seats 250 maximum with both a downstairs stalls area and a small gallery upstairs. Over the last few years the patrons have dwindled, so the most significant audience that attends now gathers to watch foreign movies with English sub-titles.

SITUATIONAL ANALYSIS

The Plaza was presently purchased by Barry Champ from past owner hired the consultant to research the market segments for the Plaza who doesn't have the money or capital investment to place in to the business. After he bought the Plaza he employed the marketing expert to research and investigates the market for the Plaza.

SWOT ANALYSIS

Its show the talents, weakness opportuties, risks of the company.

The followings are Strengths of Century Cinemax;

Location of Century Cinemax is among its strengths, Century Cinemax located at Mlimani city the area crowded with a great deal supermarket (Shop rite), pubs, bankers and many business offices, and for this reason many people are visiting that area so it's easy to know very well what is going on at the company.

The price is affordable to all kind of people never to a certain class of individuals so anyone can go there.

The competition it's not big enough in comparison to other countries where there a whole lot of Cinema theater.

They have silver screen that you can't find everywhere around east Africa.

High quality audio technology (Dolby Digital sound) making them reliable on providing quality service.

They have big theater which are designed for a large volume of customers.

Weakness of Century Cinemax;

Undifferentiated services with others which offering the same service as ours.

They don't have enough (Advertisement) promotional activities so it is difficult for somebody who is beyond the town or don't make frequently visit at Mlimani City to really know what is going on there.

Opportunities of Hundred years Cinemax;

Since the Cinema industry it's not yet bigger compared to others countries Century Cinemax can acquire a whole lot of market share without a big fight.

Century Cinemax is a fresh cinema company because of this many people will have want to come see/experience the difference.

Threats of Century Cinemax;

Entrance of competitor is a huge threat to Century Cinemax because they have to deal with for little market talk about since Theatre Industry it's still growing.

Price warfare is another risk when others on the marketplace decide to lower their price to be able to catch the attention of more customers.

Introduction of new, impressive service also is a menace because they'll be able to match with Hundred years Cinemax so customers will have two options where to go when they would like to watch films.

MARKETS NEEDS;

When a business enters to the marketplace first they need to know the market needs. Understanding market needs can help the business to come out with well prepared strategies to meet their customers and gain the market. Marketers must consider the next when they assess market needs

Quality service-In every markets people they most favor quality service, no person can devote to product or service of low quality or cannot satisfy his or her needs, so its very important to the company to provide quality service to the market.

Well design service-People are change from one to another's to be able the company to satisfy both customers they can accumulate information from them so company can design its services by using information from customers. For instance a firm can conduct a research to customer of different age ranges to know what kind of videos they like so when they are design hey can do it according to customer needs.

Customer service-The company must provide well the customer so they can be loyal and feels they may be part of company, in order to do the corporation must chosen people who is aware how to serve customers(customer focused). S

MARKET STRATEGY;

Marketing strategy for Hundred years Cinemax include;

Market segmentation:

Since the majority of local people pondering Cinemas is a western culture, Hundred years Cinemax can portion its market into two;

1. Local movies

2. Foreign movies

This will attract different people, residents and foreigners too.

Targeting:

Our targeting will be grouped based on income level but our main target are young ones because they can devote to it;

1. Low income

2. High income

Due to the location of Century Cinemax one particular they think its very costly so low income earners they can not afford the service, in other side there are a lot of people who preferred expensive service. This strategy will help the company to acquire both of customers.

Positioning:

We will make an attempt to be known as a customer oriented company in the market.

MARKETING Combine:

Marketing combine for Century Cinemax will include;

Pricing-Price penetration is our price strategy because the aim of Century Cinemax is for individuals of different income level to cover our services.

Distribution-Selling of tickets will take destination to the feature at the plaza, also we will sale our seat tickets via our agencies such as popular supermarkets, petrol channels, boutiques, barbershops, we choose these places because they are visited by a number of people during the day and yes it will promotes the company too.

Advertisement and promotion-We will use well known multimedia such as Television set, magazine, newspapers especial those that are near to children, also we will offer discount for individuals who comes together with their own families.

CONTROLS:

The company will take control methods on the following in on order to make it develop in conditions of success and providing quality service to its customers;

1. Revenue

2. Expenses

3. Customer satisfaction

4. Product development

(Kotler & Keller, 2006)

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