Posted at 12.18.2018
Strategic planning can determine where an organization is certainly going over the next year or more and how its heading to get there. Typically, the procedure is organization-wide, or centered on a major function such as a division, team or other major function. "Simply put, proper planning is clarifying the entire purpose and desired results of a business, and exactly how those results will be achieved. "(Mc Namara, Sept 30, 2010)
Strategic Planning in any organization clearly identify its strategy or way by using its available resources, making decisions for obtaining its strategy including its investment and the manpower. Many organizations may use SWOT examination (Strengths, Weaknesses, Opportunities and Risks) in proper planning process. It can help an organization to discover the future roadmaps, where you can go.
This is focused on the Proper planning process. If a business is clear about its objective and eyesight; than it can perform its common goals by using its available resources and by using different strategy. Strategy planning is most essential in any type of firm.
External factors are also known as the macro factors. Market environment consist of all factors that in one way or another that influences or getting influenced by an organization decision. The macro factors which may affects indirectly in an organization are-
These all the exterior factors which may affects in the inner environment of a business. The inside factors like 5 M's are
The politics disorder of any country may affects in the decision making process in an organization. In the same way the unstable authorities can be the other factor which may affects to provide the regular service to the customers. Similarly Public factors may include life styles of folks, age, love-making, income of the folks, etc. The legal factors, where legislation in society may affect the business enterprise, e. g. : changes in the working hour of the manpower, etc. The word economic affect the business in the word of Taxation of the government, demand and supply policy, interest levels, exchange rates, etc.
Besides these, the technical issues may impact in the business like how immediate rate of change in production processes and development of the business. The honest issues can include the moral lesson like what's right and what is wrong for an organization to do. It may be culture of the contemporary society, norms and values, etc.
Thus, we can say that the external factors will indirectly impacts in the business. In order to get success in the competitive market, an organization must think forward and act in line with the situation of the surroundings.
"Stakeholders are an integral part of a job. They are the end-users or clients, the folks from whom requirements will be attracted, the people who will influence the design and, ultimately, individuals who will reap the advantages of your completed project. " (Nick Jenkins 2011)
Thus, Stakeholders can be considered a person, customers, group of individuals who have immediate or indirect shares in the business. Inside the Hyatt Regency, there will vary types of stakeholders in the Hyatt regency, who play an important role in up grating revenue for a business. Some of the stakeholder's are-
Board of Directors
-good customer service
- Quality product at affordable price
-Good, warm and peace, environment
Board of Directors(BOD)
-high income margin
-expansion of Business
-Creating job opportunities.
-High pay rate
-Annual pay leave
-Intensive and benefits
-Loan at low interest
-Money on time.
Thus different stakeholders have the several expectations and various needs, they need from a business and thus, they can be committing their money within it. So, an organization has to look after each member's expectation and make them unified to be able to achieve aim for goals.
PESTLE Evaluation: This is the macro environment of the business which handles all the surroundings which affects the business policy. PESTLE are a symbol of Politics, Economic, Socio-Cultural, Technological, Legal and Environmental. These all are same of Infestations Evaluation or PESTLE Analysis. (Andrew Whalley, 2010)
Environmental rules and protection
international trade Regulation
These all are about political and legalities. Federal may change regulations, making guidelines and regulation may directly affect the business. So the Hyatt Regency (a food service industry) should develop its marketing strategy according to federal government policy.
Economy growth (overall; by industry sector)
monetary coverage (interest rates)
government spending (overall level, Specific spending priorities)
These all about the economical issues, the increasing in the purchasing capacity of folks, Government coverage towards unemployment benefits and government taxation will directly affects in the Hyatt Regency strategy.
Income Distribution (change in distribution of throw-away income)
Demographics (age structure of the population; gender; family size and composition; changing dynamics of the occupations)
Labor / Friendly mobility
These points are all about the Sociable aspect. The changing in the life style of the people will directly influence on our business, in the same way the training will play a significant role in the marketing strategic policy.
Government shelling out for research.
Government and industry focus on technological effort
New discoveries and development
These factors are about the changing in technology. In this modern age, technology are changing rapidly, like internet, new discoveries, research, etc will straight affects on the online marketing strategy of the Hyatt Hotel. So the hotel has to develop its plan by the above mentioned factors.
- By knowing the current environment and the external factors, it'll better placed a business for the future than the opponents.
- It is the useful tools for understanding the dangers associated with the market.
- It will helps a business to comprehend 'Meso'-economic and the macro- financial environments in which they operate. (The Meso-economic environment is the main one in which we operate and have limited influence or impact, the macro-environment includes all factors that affect an company but are out of its immediate control)
There will vary marketing tools which may be used in an organization in order to lead the business enterprise in the path of success and prosperity. A number of the marketing tools are as follow:
. BCG Matrix: That is called Boston Consulting Group Analysis. That is about chat which includes been created by Bruce Henderson for the Boston Consulting Group in 1968. The main reason for this BCG-matrix is to help the organization business units or product lines. It can help an organization to use the available resources and its own brand marketing by using tactical management and the profile analysis.
BCG-Matrix is very important for the supervisor and it's a great tool because for studying it includes two aspects. An example may be for comparative marketing share and a different one is marketing progress. Relative marketing is approximately the competition around business.
BCG Growth Show Matrix
Relative Position (market talk about)
Fig1. : The BCG Matrix
Strategic marketing, web page 58
Stars: Superstars are high expansion of businesses and the success is high in compare to competitors. More often they want the high investment to be able to sustain. Frequently their business will be decelerate plus they have to maintain the marketplace.
Cash cows: Cash cows will be the low progress business with the relative high market talk about. This is the successful period and maintain continue income with less investment. So they continue provides strong cash flow to became star in the business.
Question Grades: This is about the low market stocks which operate in high market shares. They have potentiality however in order to maintain they may invest in the business to be able to have a problem with competitors. The managers will have ideas about which one area should target and which area should reduce. This is about question signifies what to do and what to think.
Dogs: The pet dogs refer in business which includes low relative stocks in uninterestingly.
In this period the development of market will be low. This era may create enough cash flow to break-even but it is unusual.
There are different stages available and the supervisor should examine their business to be able to move a straight away with range of investment. The matrix ranks is approximately market stocks, about the industry expansion and its success. In the pups' period, may be business moving continuously and might not require cash investment. The second things is that it's all about business growth and the estimate or guesswork for future years. In the period of question symbol, if the leader makes sense and enthusiastic, he might invest lots of cash in order to keep continuous earnings. He must have an idea time and situation and capacity the capacity to seize it. Thus it is all about present situation of the organization and estimate for future years, how going, where to go and what things to achieve.
B. Product life cycle: It has been assumption that every product has its life period, it'll introduce on the market, it grows, with the last point it may die. You will find four stages onto it. They are-
1. Market advantages stage
2. Growth stage
3. Maturity stage
4. Saturation and decline stage.
1. Market Benefits stage: This is the first level of product life routine. In this level an organization has to spend lots of money on advertisement, demand has to be created, no profit margin, no competition at all, and in facts no sales volume.
Growth Level: This is actually the second level of product life cycle. Here, profit will begins to rise, customers will aware of product, sales volume will increase, will increase contests, etc. Cost and bills will reduced and begin to have more income.
Maturity level: This is the third stage of product life cycle, here, in this level, cost of a business will minimum because of huge creation, sales quantity will reach on the peaks, brand differentiation and features diversification, and the commercial profits decrease.
Saturation and drop stage: This is the last stage of the merchandise life cycle. Here, in this level, sales volume decrease, prices, profits diminish; profit could be more challenges on production amount, etc.
http://www. quickmba. com/images/marketing/product/lifecycle/plc. gif
Fig: Product life cycle
An group can introduced services in the market with fix distinct budget.
It will help a business to lead their product globally and in competitive market.
It will give standard ideas about skills and resources necessary to release new product in the market.
Company can focus on the different phases for profit percentage.
Thus the use of marketing tools use by an organization will help these to come ahead in this competitive world with right products on the right put on the right time.
In order to find an organization position, an organization can give attention to the different standards, that happen to be as follow:
Existing market stocks: A business should find out how much shares they have got and exactly how much percentage covered the market.
The current product and services offer: The product which comes on the market, are up to customer target and these meet up with the customer expectation or not.
Their competitive power: The Company must find their strength and their possible criteria on the market.
Their current size and location of the market: A company must understand the marketplace size and their product ingest customers, they can assess to determine their position on the market.
Their current planning strategy: In order to cover some marketing stocks, planning has an important role and their approaches for the future.
Thus to discover company stocks and their growing products in the market, an organization can do more home work alone for much more quality product, making use of reasonable costing strategy (like different skim), etc. In so doing, an organization will increase up with new and new ideas and cover more market stocks.
In any firm, there are a few strength and weaknesses alone. The organization has to determine its strength and its weaknesses alone. When finding out weaknesses and power, they can convert the durability directly into opportunities and can notify from the threats. A number of the durability are as follow:
Loyal customers: Customers are Loyal on the make of the business. Being international string hotel, it offers its own customers who always devoted and imagine on the brands.
High quality Products: Hyatt regency produce the high quality products where guest are satisfy form it.
High Skilled workforce: Inside the Hyatt regency there are lots of skilled members where company gets more popular among others.
Locations: Hyatt Regency is opened up in the center of centre city Kathmandu, Nepal which is the strong things on its own.
Insufficient Resources: There are a few less resources like Refrigerator, chilling fridge, big utensils for the party, etc.
Outdated Solutions: The machines and gadgets item used in Hyatt regency are old rather than working properly.
Lack of Planning: In the kitchen department, there may be poor planning during party time and the active time. Everyone are receiving puzzle because of not clarity of job included in this.
Thus, if the company can rectify its weakness alone, the corporation will lead effectively in the number one position in this competitive market.
Strategic options are creative different action-oriented replies to the external situation that an organization (or band of organizations) faces. Proper options take good thing about facts and celebrities, trends, opportunities and threat of the outside world. Proper options can be discovered after an institutional analysis, remember the aspirations (basic question) of an organization. The tool 'Strategic options' helps to identify and make an initial viewing of substitute tactical options or perspectives.
There will vary types of proper options use in an organization. such options are- Ansoff strategies, vertical, backwards and forwards integration, horizontal integration, differentiation, cost management, Mintzberg's strategies emergent, leadership and differentiation, tactical alliance, merger, acquisition, competitive strategies, value-based strategy, contingency strategy, etc. Some of them are summarize below:
Mintzberg's strategies: You will find five meanings of strategies are-
Plan: In this plan, the actions are created in advance to which is to apply and this activities are developed consciously and purposefully.
Ploy: As plan, a technique can be considered a ploy too; really just a specific man oeuvre designed to take in a challenger or rival.
Pattern: A structure in a blast of activities. Strategy is regularity in tendencies, if intended. The definitions of strategy as plan and design can be quite independent of one another: plans may go unrealized, while habits may appear without preconception.
Position: Position method of locating an organization within an "environment". By this classification strategy becomes the mediating pressure, or "match", between business and environment, that is, between the interior and the external context.
Perspective: Perspective distributed by members of a business, through their intentions and by their actions. In effect, when we discuss of strategy in this context, we are entering the world of the communal brain - people united by common thinking and / or actions.
B. Cost Leadership: That is concept produced by Michael Porter which is utilized running a business strategy. The meaning of cost command is to use a most reasonably priced of operation in an organization. The cost leadership strategy is depending upon business efficiency, size, size, and cumulative experience. The primary function of the price authority strategy is to discover the level of creation its scope and in other economies, producing highly standardized product and using of new technology. Cost head companies do be competitive on price and are very able to such a kind of competition, having an inexpensive composition and management.
Among all the proper options I would like to recommend Vertical Integration in the Hyatt Regency.
The term vertical integration explains a method of management control. Vertically included companies in a source string are united by way of a common owner. Usually each person in the supply string produces a different product or (market-specific) service, and the products combine to satisfy a need. It is contrasted with horizontal integration. The concept and use of vertical integration is launched by Andrew Carnegie. This led other business people to use the system to promote better financial development and efficiency in their businesses.
Vertical integration is the point to which a company owns its downstream suppliers and its own upstream buyers. Unlike horizontal integration, which really is a consolidation of many firms that cope with the same part of the production process, vertical integration is typified by one organization engaged in different parts of production (e. g. growing recycleables manufacturing, carrying, marketing, and/or retailing).
Hyatt Regency is the chain international service industry. There are numerous hotels under the same management across the world, i. e. the same management insurance policy. It has its brand products use in every hotels. For instance, a firm is using its own soaps, shampoos, bath towels, carpets, etc. Whenever we go, we will see out same quality and same brand products, thus when you are chain hotel, it includes same system of servicing guest in each hotel. The same suppliers and manufacturer are engaged in producing guest supplementary product.
Thus the vertical integration, a strategic option is the best in this scenario.
A person, group, company, or systems that influence or can be damaged by an organization's actions are the stakeholders. The stakeholders may be straight or indirectly may require in the organization decision process. The following talk would be suited composition for the contribution of all stakeholders in the Hyatt Regency:
Research on the needs and expectation of the customers, involving customer support department.
Flip cards, survey
Invent new products, Technicians, recruitment on research.
Meetings with managers, survey and opinions, presentation, place training, job trainings
awareness about new products
BOD(panel of director)
Launching new product which needs to be green, not impacting by government plans.
Financial framework for the purposed plan, supplying professional decision,
Invitation on seminars, presentation
Up to 1 1 month
Thus different stakeholders can take part in the organization decision process and launching of the services according with their label.
There will vary strategy plan for looking at potential options are: elegance to stakeholders, well-balanced score card way, stakeholder participation, feasibility studies, etc.
"The well-balanced scorecard is a proper planning and management system that is used extensively running a business and industry, administration, and nonprofit organizations worldwide to align business activities to the eyesight and strategy of the business, improve inner and external communications, and monitor business performance against tactical goals". (2011 Well balanced Scorecard Institute )
http://www. balancedscorecard. org/Portals/0/images/balancedscorecard. jpg
Adapted from Robert S. Kaplan and David P. Norton, "Using the Balanced Scorecard as a Strategic Management System, " Harvard Business Review (January-February 1996): 76.
The healthy scorecard is a management system (not only a measurement system) that permits organizations to clarify their vision and strategy and convert them into action. It offers feedback around both the internal business techniques and external benefits to be able to continually improve proper performance and results. The healthy score credit card have four perspective in order to develop metrics, collect data and examination it. These four perspectives are as follow:
The learning and progress perspectives: This is the growth phase of the organization. This includes employee training and corporate cultural behaviour related to both individual and commercial self-improvement. Here, employee skills are the main factors than other else.
The business process point of view: These perspectives point out internal business functions. Metrics based on this aspect of view permit the managers to learn how well their business is operating, and whether its products and services conform to customer requirements.
The customer perspective: These perspectives point out how important customers are. Customers' needs and goals are the most crucial factors in this area. If the clients aren't satisfy, they'll choose the other options and our business will be on the decrease stage. Thus we have to meet their needs and fulfill them.
The financial point of view: Timely and exact funding data will be a priority, and managers can do whatever necessary to provide it. It is moreover related to financial status of the company.
Thus, well balanced scorecard approach is the foremost approach to learn the plan and progress statement of an organization.
In order to start the new product from the Hyatt Regency, we must analysis, examining and addressing issue. To analysis the existing situation, SOSTAC is a good methods to examine.
S stands for Situation Evaluation - which means where are we now?
O means Objectives this means where do you want to go?
S means Strategy which summaries how we are going to get there.
T stands for Tactics which are the details of strategy.
A is to use it or implementation - putting the program to work.
C is good for Control this means measurement, monitoring, reviewing, updating and changing.
In the situation analysis, our company is in this position and you want to reach. . in this position.
Increased no of customer by %, brand expansion
Launch new product within. . Weeks.
Break down the strategy directly into action, investment decision, new market shares, differentiation
Company strategies into action, planning about completing. within four weeks will finish with in 2 month, review on the effects, responses. . cost, location, etc
Control options through monitoring, new technology
A business objective is a detailed picture of your step you plan to take in order to accomplish a stated purpose. Objectives should be SMART in order for the business enterprise to really know what progress they have made towards obtaining the objective:
Specific - clear and easy to comprehend.
Measurable - i. e. in a position to be quantified.
Achievable - possible to be accomplished.
Realiable- Durable and
T are a symbol of time destined.
In order to receive the objectives of the company, the organization should concentrate on ethical, ethnical, environmental interpersonal and business factors.
Ethical: To be able to operate the business enterprise the company not only should look forward for the revenue but should also look for norms and worth of the society; i. e. either the merchandise of the company accepts by the world either it match with the world standard or not, right to life, right liberty, and to privacy, might be found are lies under ethics.
Culture: Culture includes life style of individuals, demand, age group, etc. The merchandise what we launched on the market should focus on folks lifestyle and the demand of the people.
Environmental: The Company should bring such a product that ought to be green. The product should not harm the environment in the organization and outside the organization.
Social: The product should be community based like preservation of the wildlife, ecological friendly. In modern culture there are numerous types of community and the merchandise should focus on the societies norms and values
Business: Business makes things happen and have an effect on every part of our own society. Whatever you should do, understanding business can help you achieve it.
Thus the Hyatt regency if launched a product on the market, the above mentioned points has to consider in your brain for the better product and general population better life.
A mission survey is the head and the heart and soul of an organization and functions as the lens through which organizational programs and strategies are seen. In cases like this a mission assertion should be nearer to the communal need as opposed to the visionary public impact. A quest assertion evolves as the communal need evolves while also remaining anchored to the eye-sight. In this framework, a facilitator also offers a role for helping an organization understand its quest as well as its eyesight.
The pursuing illustration creates the linear process:
Social Need ==> Mission ==> Programs/Strategies ==> Eyesight of Social Impact.
Vision creates that force of growing expectation about the future, where change is embraced as a step closer to that very powerful picture of what's arriving next. The enjoyment about the future trumps any be concerned about the uncertain change is recognized as the catalytic converter it is. Perspective is being in a position to see where you're going, to see what's up the road forward, in both literal and symbolic senses.
Mission and the perspective are the claims from the business that answer questions about which we are, what we should value, and where we 're going.
For mission, handling with greatness and untamed durability, increasing everything daily.
For perspective, leading with motivation and courage, enthusiastic about future likelihood, in a love affair with change.
Vision is our desired picture (sensible though) into the future. Mission is what you would like to achieve by our actions, so that the desired future would be reached.
The eyesight is dilemna and future focused while the mission is more immediately focused on the present.
Thus, the eye-sight that defines the end game and the objective is the road map that will need. It is much more important that your eyesight and objective be comprehended by company employees. Customer do not want to know about what is written on the newspaper but they worry immensely about whether or not a company's eyesight and mission are shown in a satisfied brand promise. So these both are interlinked and interrelated to one another.
"An objective is a sub goal. It identifies a short-term, measurable step in just a designated period of time that is moving toward obtaining a long-term goal. "(SIL International 1999).
Objectives of the business should be SMART. Where
SMART stand for
Specific - Objectives should specify what they would like to achieve.
For example Hyatt hotel may choose to achieve 3% market share in twelve months.
Measurable - You should be able to measure whether you are meeting the objectives or not.
A 3% market talk about over twelve months means that every month market show focuses on can be assessed against a specific goal.
Achievable - Are the objectives you placed, achievable and achievable?
Is the 3% aim for the a year achievable? Does the business have resources, man electric power and finances to achieve it?
Realistic - Can you realistically achieve the targets with the resources you have?
Is the 3% goal over the 12 month period genuine or does the company need longer? Does indeed the company have the skills and resources to achieve this over the time period set.
Time - When do you want to achieve the set objectives?
In our example the company has establish themselves an interval of twelve months to attain the 3% market show target.
The other targets of the Hyatt Regency can be:
Market share targets: aims can be placed to accomplish a certain degree of market stocks within a specific time frame.
To increase earnings: the aims of the business are to raise the shares from 5% to 10% inside a 6 months time frame.
Brand understanding: Another objectives of the company may be brand recognition among all the clients.
To grow: The other aims of the Hyatt Hotel may be to increase its business two times within 10 years of energy.
Thus the company objectives should be achievable, measureable and should obtainable with in a specific timeframe.
In order to gauge the evaluation plan we've different strategies which are-Profitability, developing the objectives, Satisfactory by stakeholders, complements with resources, BSC (Well balanced Score Greeting card), KPI (Key Performance Sign). Among all the strategies, some of them are brought up below.
KPI (Key Performance Indication): The key performance Sign (KPI), is utilized by a business in order to measure the performance on what they are doing or in the particular area. KPI can be used to gauge the success and the improvement in this area towards obtaining common goals. Success is simply the repeated accomplishment of some degree of operational goal. The use of KPI in each division may be different from each division. Including the use of KPI is different from the utilization of sales team and the KPI can be use and given goal according to its needs.
The following are the sub types of KPI.
Quantitative indicators which is often presented as a number.
Practical indicators that interface with existing company operations.
Directional indicators specifying whether an organization gets better or not.
Actionable indicators are sufficiently in an organization's control to effect change.
Financial indicators used in performance measurement so when taking a look at an operating index.
Thus, this KPI is very easy to understand and easy to use in any business for the intensifying report.
B Feasibility Studies: Feasibility studies try to objectively and rationally reveal the strengths and weaknesses of the existing business or suggested business, opportunities and dangers as presented by the surroundings, the resources necessary to complete, and ultimately the potential clients for success. A well design feasibility review will signify historical track record of the business, description of the product and services, marketing research and insurance policies, etc.
The five factors include in the feasibility are-
Technology and system feasibility: That is carried out to determine whether the company gets the capability, in conditions of software, hardware, personnel and expertise, to take care of the conclusion of the task.
Economic feasibility: In the economic feasibility, the analysis of the overall economy is the main one. It can help to learn the cost/ benefit evaluation which is development cost, functioning cost, etc.
Legal Feasibility: It studies about the legal issues of the company, eg a data control system must comply with the neighborhood data protection take action.
Operational Feasibility: These feasibility methods of how well a proposed system solve the problems and take advantages of the opportunities.
Schedule feasibility: This means estimating the length of time the system will need to develop, and when it can be completed in confirmed time frame using some methods like payback period. Routine feasibility is a way of measuring how affordable the task timetable is.
Thus we may use the different tactical options for analyzing the performance of the organization.
These Gantt talk shows:
Open the new brand in the new place within the 5 years of time.
Promote and maintain the product quality and service within 5 years.
Changing the organizational culture in line with the culture of the market within 3 years i. e. 2012 to 2014.
Corporate social Responsibility involving stakeholders within 3 years i. e. 2011 to 2013.
Providing education and their engagement within 2 yrs.
Thus we can say an firm can forecast their plan matching to short-term and long-term depending upon the value and priority given to the task must perform.
There will vary types of communication process to get commitment from the stake holders are:
annual basic meetings
Public relation activity
Corporate communal responsibility(CSR)
Community meetings: The organization can conduct the city meetings for inviting their stakeholders for his or her views and sharing their ideas about on some issues. This would be the simplest way of interacting with them.
Reports: Accounts on the particulars areas can be yet another way of communication with the stakeholders. Accounts will show for increasing the area, and will show the centering area with stakeholders.
Seminars: Workshops would be the best way of conversing with stakeholders, especially involving of the federal government. Their engagement will be focus on rules, guidelines of the government, providing some information on new starting products, etc.
E-mail/ Internet: This is actually the fastest and far more convenient way of conversing with stakeholders. For organ-sating meetings, providing some information about something, this would be the simplest way of communication.
CSR: Customers, suppliers and the neighborhood community are all damaged by our business and what we do. Our products, and the way we make them, also have a direct effect on the surroundings. Work with neighborhood is the key motto of the CSR.
Thus, we can say that people have different ways of communication process with stakeholders. A business can use the best way to communicate with them and this will depend upon the type of business and size of business.
In the Hyatt Regency, we are using KPI (Key Performance Sign) for monitoring and evaluating the performance of the organization. Key Performance Signal, it provides some measures against which internal managers and external investors an judge the business and how it is likely to perform in the medium and permanent.
KPI's cannot operate in vacuum pressure. One cannot set up a KPI with out a clear understanding of what's possible - so we must be able to set top and lower limitations of the KPI in reference to the market and the way the competition is performing (or in the absence of competition, a equivalent measurement from lots of similar organizations). The possible regions of using KPI are:
Administration: Authority, planning, monitoring, budgeting, etc. It focuses on these activities. The use of KPI is to judge the performance and its effect on the decisions is well-organized. Staffs are completely satisfied. Management is happy to implement the plan. In overall the use of KPI is sufficient.
Finance division: Planning and monitoring, healthy scorecard, budgeting, cash flow, profit and damage, balance sheet, successes failing are some of those factors where KPI screens. In this field, staffs want for further benefits and bonuses, job secure, etc. Remaining things is acceptable.
Product /service development: Planning and monitoring, budgeting, advancement matrix, well balanced scorecard, mosaic management, prioritization, successes failures/ lessons learnt, tradeoffs, etc, these are the a few of the area where KPI is use to screen the performance of the organization. Here, Staffs are well skilled and their performance is highly examined. No grievances from the visitor point of views as well as from the management side.
Thus monitoring the improvement by using KPI is the best way in the Hyatt Regency and the performances are acceptable.