Environment Of Kamat Hotels

Keywords: khil swot

Kamat hotels are a new chain of luxury business hotel in India advertised by KHIL (kamat hotel India ltd). Kamat hotel started out as a single landmark namely VITS Mumbai, located near Mumbai international airport, but is now recognized all around the India as the symbol of true Indian hospitality. KHIL is a pan-India network of hotels that offers business and leisure travelers a hotel suitable for the present day nomad. The hotel assures a whole new experience of tranquility and total wellness proposal. Called the jiva spa, it is a distinctive concept, predicated on a mixture of heritage, wisdom and the Indian school of thought of wellness and health. All hotels constructed with similar infrastructure are four star hotels which consist of 200 rooms and seeks to give possible customers, a "total connection with hospitality". Each hotel has a six banquet halls, a convention hall and fitness golf clubs filled with sauna and steam bath tub are open up in the lobby area.

KHIL is well known for being environmental friendly. It has earned many awards like environmental champ, global ecotel, local direct tourism prize and pata (pacific Asia travel connection awards), hotel and catering international management organizations (HCIMA) best environmental policy 2000, India section environmental prize for 2001 on the hotel brilliance category. In 2009 2009, VITS achieved excellent success based on the style of growing demand for suited accommodation in the location of Mumbai.

Based on its early success, KHIL has expanded heavily in India, beginning new branches in more state governments like Ahmadabad, Aurangabad, Baroda, Gujarat, Hubli, Kolhapur, Nagpur, Nasik, Pune, Sholapur, Surat which is expected to add twenty more branches within the next five years.

With the swift enlargement of Indian overall economy, budget and middle market hotel sections are fast expanding as more people travel and look for short pleasant keeps. The group also launched tours and travels in 2010 2010 and was engaged in marketing of destination and package tours. KHIL along using its flagship hotel, VITS are well situated to meet up with the increase in travel activities and is set to benefit fully of the market development.

The restaurants, known for their top quality food, appeal to high number of middle income families for breakfast, lunch and supper. However limited capacity of its butchery and bakery cause delays in periods of high customer turnout and frequently leads to customer complaints

KHIL group employees are delicate, skillful, and knowledgeable and receive certificates of integrity which keeps them encouraged and faithful.

But Management at VITS has been very poor at embracing Technology to help them in their daily activity or for the benefit of their customers. There is no Wi-Fi installed on the premises, and internet connections are gradual. Management havent upgraded their software but have stuck with their "PMS" i. e. (property management system) while their opponents already are using Opera or Fidelo, softwares that are faster in performance and benchmarks.

Using the stakeholder model, this paper will examine the advantages and weaknesses of VITS and then analyses its external conditions using Porter's 5 forces model and PESTEL. This will give us an effective indication of the hotel's position and will conclude by discovering workable proposals for VITS.

2. 0 Research of the inner environment

2. 1 Stakeholder model

2. 1 Stakeholder

An specific, group or business with a keen interest may be positive or negative within an organization success are known as stakeholder. They are worried with a business to deliver an intend consequence and also to meet its financial targets generally stakeholders are of two types they are really internal "within the organization" and external "beyond your organization". Stakeholders are shareholders, staff, suppliers, customer, financial institution, government and contemporary society. A stakeholder is usually stands to gain or lose with respect to the decision taken or procedures implemented.

2. 1. 1 Need for stakeholder

Stakeholders are very important persons who in reality control the organization and the success of the business lies in their hands. The contribution of stakeholders within an organization is right from the start of the business. Stakeholder research is a technique which is generally used by a business to identify the value of key people, categories of folks or stakeholders which effect the success of an organization. It is an important process because if we find the needs and interest of stakeholder than it become easier for a business to achieve its goals. This is done by a person or with a team. The analysis helps us to look for the influence and electricity that all stakeholder has. If we know the most powerful stakeholder than it is straightforward for an organization to gain support to be able to get success. We are able to execute stakeholder to an organization in three steps they are 1 discovering the stakeholders, 2 prioritizing the stakeholder and 3 understanding important stakeholder view and interest.

2. 1. 2 Shareholders

KHIL hotel's officially reports with their shareholders twice per year when it produces its results. This comes amidst great advertising and professional press speculation as KHIL may be a legend performer. Shareholders have within the last 5 years, constantly been rewarded with dividends to the melody of 21% per annum after taxes every single year. They generally carry meetings using their shareholders and stakeholders to keep them enlightened about the progress of business and future strategies for the group.

2. 1. 3 Employees

KHIL hotel's places great importance on communication about its business and performance with their employees. They follow a program of effective staff training to understand the purpose and goals of hotel management strategies and deliver on the organization's sustainability objectives.

2. 1. 4 Suppliers

KHIL supports local suppliers and encourages in charge business practice. Given the strength of their bargaining electric power they can source produce at a very competitive price which helps them on success. Encouraging local suppliers wherever also, they are helps those to build good relationships with the community whom they support. Suppliers are extremely supportive of KHIL and have been working with them since they started out business.

KHIL welcomes feedback using their company suppliers which helps them to raised understand how they can be undertaking against their peers plus they get a clearer picture of risk.

2. 1. 5 Customers

KHIL has perfected guest marriage through constant connection and reviews from them. They provide top quality service which is well known and liked by customers. This is what has built the KHIL brand as they are known for the unique experience they offer customers. KHIL charges them a marginally premium price but which customers do not complain about as they feel pampered. Comments from customers lies at the guts of these strategy. Customers recommend the hotel with their friends and person to person spreads. Opinions and adaptation to customer requirements have stored them before competition and growing up to end increasing guest demands. They have learned the art work of proactively interesting with their guests to comprehend and foresee their requirements.

2. 1. 6 Financial institution

KHIL works and is also supported by the biggest and the best finance institutions like their state Standard bank of India, Baroda Standard bank, ICICI, and private investment money. Gathering cash for growth and development is not a problem due to support as KHIL has always resided up to prospects of financial institutions and has never defaulted.

2. 1. 7 Government

KHIL relies on both central and municipality procedures. Statutory and regulatory sanctions of specialists are required for approval of restaurant and club licenses. Consequently it is at its best interest to stay within the legal procedures. Both central and local governments are extremely supportive of KHIL's ventures as it creates wealth, careers and supports to local neighborhoods. KHIL is a major benefactor of government's incentive schemes and low interest rate investment funds which helps to expansion. KHIL will not fail on fees, levies, tasks, company or municipal taxes. KHIL has provided for Rs 1, 63, 17, 4381/ for the current financial season for different taxes no dues are pending.

2. 1. 8 Society

KHIL, since the very beginning is a significant supporter of social development. That is a reason why communities welcome its advancements. The group supports ecological livelihood as an underlying principle of their social initiatives. To be able to improve the quality of life of villagers who live throughout the hotel KHIL helps them by providing solar light, health, cleanliness and healthy support for children and women, drinking water facilities and educational support. They offer hotel related artisan careers to them like making candles, dusters, personnel treats and stationery.

3. 0 Research of the precise external environment

I will use Porter's five causes to investigate KHIL's specific external environment.

3. 1 Obstacles of entry

Barriers of admittance in the hotel industry are incredibly high as tons of investment goes into original infrastructure and getting first customer support. Credit facilities to head to operators and other real estate agents supplying customers lead to cash flow issues which very often cannot be reinforced by new entrants as they count heavily on lending options.

3. 2 Supply and substitutes

The substitutes exist when the choice product with lower price and better performance for the same product. Likewise the Kohinoor supplies the spa at the reduced cost compared to KHIL which reduces the sales amounts of KHIL. There are a lot of price variation between KHIL and the Kohinoor hotel service, which leads customers to feel that KHIL is at times over priced. The Kohinoor have various rates and tariffs, a good brand image and the hotel chain currently operating different services like spa, boatels, resorts, city middle and heritage hotels.

3. 3 Bargaining power of suppliers

The suppliers contain all the resources of input that are needed to give a goods and services. KHIL has good supplier support but is at a drawback against competition as it has a tendency of buying due to long standing camaraderie they may have with suppliers who recognized them initially. Frequently this performs against price and quality. Furthermore variety items are tendered and bought on price which frequently performs against quality.

3. 4 Bargaining power of customers

The hotel industry is an extremely competitive one and having committed to its fixed investments, hotels want to recoup their investment as quickly as possible. They are ready to offer discounts the complete year to entice and keep customers therefore minimizing margins. Option of substitutes like the Kohinoor boosts the bargaining power of customers and they can put even more pressure on margins and volumes.

3. 5 Competitive rivalry

KHIL has several good challengers like the Kohinoor, Continental and the Mirador who are contending in similar market with similar offerings. The Kohinoor has 200 rooms, excellent discussion facilities, multi dishes restaurants, pubs, health night clubs, and 24 hours restaurant, doctor on call, is situated in the key business part of Mumbai and is also near to the international airport. These facilities are similar to KHIL's and reason why they are really strong challengers. It has the overall aftereffect of reducing both revenue and success.

4. 0 Pestle analysis

Pestle examination is the useful tool to understand the clear picture of the surroundings where the organization lies and find the opportunities and hazards that is based on the environment they could be express as the Political, monetary, socio cultural, scientific, environmental, and legal factors have an effect on an organization's exterior environment which in turn affects an organization by offering it either opportunities to progress or dangers to regress. additionally it is used as a generic orientation tool to discover about the business or the product is in the framework of what happening inside as well as beyond the business.

4. 1 Politics environment

One of the politics environments for the business was the "times of India" (it is a well known newspaper) by Rachna sigh, Jaipur in a bet to get the international visitors is gearing up with a host of new properties across the different segments.

Some of the business like hotel and tourisms are the backbone of any competitive world. But federal government charges an enormous taxes from the hotels that are actors or are in the blissful luxury category these organizations has an impact with the federal government or the political changes that occurs. If the government takes even a small steps if have an impact on the hotel market sectors. It's getting huge incentives and the state governments are helping them in their development. However now Indian hotels are planning to broaden in the financial crunch time.

The terror strike on metropolis (Mumbai) renowed hotels like the taj hotel and the oberios got helped bring into concerns and facing the hoteliers with a drop in foreign travelers to India i. e. the terror attack is one of the risk for hotel companies.

4. 2 Legal factor

In recent years, government has taken significant changes to the legal framework to help in investment and doing business. Several incentive plans have been created to increase opportunities. Regulations that directly effect on the hotel industry will be the Hotel development motivation bill, tax vacations as high as 24 months to new investors in the hotel sector, fairer health and safety laws and less stringent employment laws which were acting as limitations to investment. It has resulted in a lot of development as traders have quick access to funds and are supported by bonuses. These new business friendly frameworks have basically helped categories like KHIL to get further and choose expansion strategies.

4. 3 Economical environment

The India economy hardly suffered from the international financial crisis. This is because the Indian system rests on a handled and sound financial system in the country. The monetary environment includes GDP, interest levels, inflation and exchange rates, economic growth, taxation amongst others and it can determine throw-away income. While larger number of travellers will flock to India because of its beauty, background and history, Mumbai the financial capital will keep bringing in people from surrounding the world therefore offering an incessant movement of customers to hotels like the KHIL group to prosper.

4. 4 Community environment

Changes in social trends likewise have an impact on the demand for a firm's products and provide. Organizations have to reply by constantly implementing their products to new customer trends and demand.

This is what KHIL has constantly been doing especially with its unique feedback system. Feedback from customers has also explains why KHIL has more single room than double rooms.

4. 5 Technological environment

Indian is one of the very most advanced technological nations of the world and companies are well alert to progress in neuro-scientific technology and its enduring effect on procedures and the reduction of costs.

KHIL has not taken technology up to speed though most major personalized products are valuable.

4. 6 Environmental factors

The growing desire to safeguard the environment is having a great effect on many companies such as travel business. Environment coverage creates work at home opportunities and KHIL is well before competition in this field. To value local legislation, all hotels of the group are built after an environmental impact evaluation and this creates tranquility with the city.

5. 0 Swot analysis

Swot research is the main tool for audit and research of the overall tactical position of business and its environment. Basically it's the foundation for assessing the durability, weakness, possible/likely opportunity and hazards from the exterior environment. In addition, it views the positive as well as negative factors outside and inside of the business which impact its success. So these are the four factors deciding on the property to learn about the house in details the power, weakness, opportunities as well as the hazards of the KHIL hotels.

5. 1 Strengths

Strength is the characteristics which helps a business to accomplish its goals. Generally power are beneficial aspects of the organization which include human being competence, process capabilities, money, product and service, customer goodwill and brand devotion.

Strength of KHIL

Competitively priced for value they offer

Situated nearby the international airport and few kilometers from the home airport

Is an extremely convenient choice for layover friends are those whose flights have been cancelled or delayed

Has preferred partner position with airlines

Affordable luxury location for SME's for his or her Meetings, Incentives, Conventions and Exhibitions

Highly regarded as a environmental friendly hotel

Recognized name for fine dishes and affordability accommodation

Loyal, genuine and per formant employees

Appeals to local middle class families buying night out

5. 2 Weakness

Weakness is a restriction, or the defect within an organization that will keep it from obtaining its goals. The weakness are of different kind like huge debt, high staff turnover, complex decision making process, slim product range and large wastage of recycleables.

Weakness oh KHIL

Situated off the street it could see significant impact on FIT guests (free individual tourist)

Fails to handle bigger crowds and sister hotel Orchid is not any substitute

Business centre is to small and no WI-FI area yet

Trailing on technology on its processes and still using Whitney rack system

Swimming pool located next to the restaurant takes on against privacy

5. 3 Opportunities

An opportunity is a kind of advantageous situation in a company environment. It really is usually a craze or an forgotten need that increase demand for a product or service and allows the business to enhance its position.

Opportunities for KHIL

Upcoming cricket world cup jointly sorted out in India, Bangla Desh, Sri lanka will catch the attention of guests

Event may be used to showcase of value offered to enhance reputation

Bus service or the special cabs for the supporters to the stadium in and around the world glass venues

Targeting opening in new or developing business hubs like Bangalore

5. 4 Threats

It can be an unfavorable situation which might occur in an firm environment and which may harm the business enterprise or its strategy. They can be uncontrollable when the risk comes, the balance and survival can be stake.

Threats for KHIL

Security especially in the wake of terrorist attacks

Competitor response from Kohinoor, Continental and Mirador

6. 0 Conclusion

As each and every organization has strength, weakness, opportunities, and hazards the kamat hotel also have these factors but they can find out by doing the swot examination to the business to its interior and external factor so that one may obtain it and can control the machine in a useful way. It can work corresponding to its goals by allowing a simple way to attain its profit development.

7. 0 Proposal

The KHIL hotel's should plan and perform their work to attain their goals and the info and reason that are considered are necessary to work on them that they need to improve nearly the same as increasing the rooms in the hotel due to its they are really facing the issues when there is an event in India the majority of the foreigners trip to India because of insufficient rooms its dropping its business so if it works on it then it will achieve a great success.

These are had a need to upgrade to a better included management system as it would help reduce the amount of paper work. It would also decrease the work of nighttime auditor and reception personnel as they might not have to verify every bill every time friends checkout.

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