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Employee Turnover Rate In Tourism And Hospitality Industry Travel and leisure Essay

According to the World Travel and Travel and leisure Council (WTTC), the travel and leisure and hospitality industry presents one of the main areas of the global overall economy, which contributes a US $6 trillion business that utilizes over 230 million people and a substantial part of the world's labor force. In other expression, human reference considered one of the most important sources of the contemporary travel and leisure and hospitality industry. The labour helping an array of jobs in many different service sectors, for case hotels and restaurants brand, theme park and entertainment visitors attractions. Personal service is essential to delivering products and service to satisfy customers especially those offered in front brand, for example waiters, chiefs, receptionists, etc. Since the business opportunity is emphasis the clients contact all around the time, the lack of manpower may lead the industry in big trouble.

2. 2 The research problems

In simple fact, the contemporary travel and leisure and hospitality industry is facing a HR turmoil where the labor turnover rate is relatively higher than other industry. 'The almost all service jobs tend to be temporary, placed by the people who have no career dreams in tourism and no commitment to the industry. ' () That is without doubt that the modern-day tourism and hospitality industry offers job opportunities for the youth, women and less advantaged categories in society. Apart from recruitment problems, worker turnover could cause by employee retirement living, death, health problems or impairment, resignation, business downsizing or termination. Why employees resign may be avoidable where they could experienced unfair treatment, poor management, or lack of challenge. Otherwise they leave from a business with unavoidable reasons, for example immigrate to some other express or country, return to college or university as well as serious disease. () Employees may also leave a business because of dissatisfaction to the working conditions, pay and advantage, training and development, the workforce diversity issues, and other potential concern. Consequently, a detailed turnover evaluation of why employees leave a hospitality corporation is meaningful to arrive at benchmark tactics on working with the operational and administrative difficulties the advanced of personnel turnover. This research information would represent the factors that affect staffs' retention or leave from their job in this industry. Additionally, it helps hospitality trade organizations create strategies to decrease staff turnover rate yet increase staffs' retention by the method of enhancing recruitment coverage, job satisfaction, organizational dedication and finally quality of service.


What cause employees leave the organizations within tourism and hospitality industry?

What will be the repercussions of high personnel turnover to the related service sector organizations?

What corrective action should be taken to deal with high employees' turnover rate in specify sector?


The aim of this review is to recognize the reasons of high staffs' turnover in travel and leisure and hospitality industry. Further, this study seeks to look at the impacts of high worker turnover to the organizations on the market and how organizations deal with this task.


To examine the reason why of high staff turnover rate in tourism and hospitality sector

To evaluate the results of high employee turnover within an tourism and hospitality organization

To assess how organizations meet the employees in order to solve the condition of high staff turnover in travel and leisure and hospitality sector



Each method, tool or technique has its unique power and weakness. () To ensure the validity and reliable of this research, descriptive research design can be used since the research problems is not a new concern and have been sought by earlier analysts. () Descriptive research is designed to describe characteristics of the populace or a trend, where in this research, is to spell it out the characteristics of the labor turnover within the tourism and hospitality industry. Further, it could help to take a look at the ways that may reduce such trend.

Therefore, this research depends on quantitative methods. Quantitative method will be undertaken by distribute study questionnaires to a large number of respondents to be able to obtain exact information and enhancing decision making. () Deductive research is the logical process of deriving a finish from a known basic premise. () Deductive research has been found in this research to test hypothesizes whether certain factors may influence labors' resignation and whether high turnover rate would lead tourism or hospitality firm into certain dilemmas. Cross sectional studies method will be utilized to carry out this analysis because the length of time to conduct the study is bound.


The population chosen to carry out this study would be the employees who engaged in the tourism and hospitality organizations that is high labor turnover rate, for example tourism sights like Genting Highlands and certain hotels as well as restaurants in Malaysia.


5. 3. 1 Test SIZE

To carry out this research, the preferred test size will be 200 employees within the tourism and hospitality in Malaysia.


Since it is difficult to seek the individuals who experience high labor turnover rate even resignation in the travel and leisure and hospitality organizations, the study are performed by snowball test. Snowball test is one of the non-probability samples that selects the original respondents by likelihood test and then obtained the additional respondents by referral from preliminary respondents. The advantages of using snowball test are economical and make convenience to the researcher as well as respondents. With this process, this study can conducted by makes first interview with the tiny group and then use these to determine associates with other relevant employees to answer the designed questionnaires.


Secondary data such as journals, textbook, papers and website articles will be used when complete this research. In wide terms, the questionnaires for study purpose are designed with closed down and open-ended questions. The questions designed expect to deliver the reason why of high employee turnover rate as well as its effects to the organizations within tourism and hospitality industry.


The data extracted from review methods will be analyzed by using SPSS VS. 18. 0 per windowpane. It is utilized to get the descriptive statistic like frequencies, indicate and standard deviations that unveils the results of the study problem.



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Chapter 1: Introduction

1. 1 Research Questions

1. 2 Research Objectives

Rationale of the research chosen

Chapter 2: Books Review

Chapter 3: Research Methods

3. 1 Secondary data

3. 2 Focus group

3. 3 Case studies

3. 4 Survey questionnaires

Chapter 4: Data Analysis and Findings

Chapter 5: Realization and Discussion

Binding of Dissertation

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