Studybay uses cookies to ensure that we give you the best experience on our website. By continuing to use Studybay you accept our use of cookies view more on our Cookie Policy

Customer Service Hotel Management

A good customer service is the lifeblood of any business were can provide special offers and slash prices to bring in as many clients as they need, but unless we can get some good of those customers to come back, the business will not be profitable for long. Good customer service is focused on bringing customers again. And about sending them away happy - happy enough to go away positive responses about the business enterprise along to others, who will then try the merchandise or service that they offer for themselves and in their convert become repeat customers. If the company truly want to acquire good customer service, all you need to do is ensure that your business consistently does indeed these things: Just how do the company go about creating such a romantic relationship it easy we just should do by remembering the main one true magic formula of good customer service and acting accordingly and their needs


The company go about building such a marriage it easy we just must do by remembering the main one true technique of good customer service and acting accordingly and their needs. Positive expectation can be achived in a few ways such as :Answer your phone an responding to service Don't make guarantees unless you WILL keep them an example"Your new bedroom accessories will be sent on Tuesday", make sure it is delivered on Tuesday. Otherwise, don't say it Pay attention to your customers a good example Is there anything more exasperating than revealing to someone what you want or what your problem is and then sensing that that person hasn't been paying attention and needs to have it explained Cope with issues. You can't please all the individuals all the time". Maybe not, but if you supply the grievance your attention, you may be able to please this one person this one time - and position your business to enjoy the benefits of good customer support. Be helpful - even if there is no immediate revenue in it. Train your staff (if you have any) to be ALWAYS helpful, courteous, and proficient Take the extra step. Put in something extra.

Question 1

There are 5 basic needs of customer. Please list and explain in details those needs


Every customer comes into the client situation with differing wishes. While needs are frequentlyhard to recognize and may once in a while be unrealistic, all customer have the next five basic needs:












1: SERVICE: Customer expect the service that they is suitable for the level of purchase they are making. A small, spontaneous purchase may have a smaller service needs when compared to a longer purchase that has been carefully planned and explored.

2:PRICE ;The expense of everything we purchase is becoming increasingly more important. People and business want to use their money asefficiently as possible. Many products recently considered unique are actually considered commodities. This means that while a customer previously had to go to the local hamburger restaurant to buy a hamburger, now you can be acquired at many other locagtions. This makesthe element of price even more important to the client.

3 : QUALITY ; Americans are less likely today to think of thier acquisitions as throaway items. Customer want the merchandise that they purchase to be durable and useful until customer decide to replace them. This requirement of quality mandates that companies and marketers produce products that surpass the clients expection of durabilty. Customer are significantly less more likely to question price if they are employing a business thatb has a reputation for producing a high-quality product.

4: ACTION ; Customers needs action whenever a problem or question aries. Many companies offer toll-free customer assistance mobile phone lines, flexible go back plans, and customer carryout services in response to the need for action. Customer are human beings and like to think that they are really an important goal and that when a need or question occurs someone will prepare yourself and hanging around to help them.

5: Appreciation : Customer need to know that people appreciate their business. Customer services providers can convey this gratitude in many appropriate ways. Stating 'THANK YOU. to the client through our words and action is agood starting tips. Preferred customer email list, information news letters, special discount, courtesy, and name identification are good beginnings to displaying our customers our gratitude. Additionally, letting them know that people are glad they have chosen to do business with us conveys a good message. A fast food restaurant has an indicator in its drive -through street that says, we realize you could eat somewhere else : thank you for allowing us to serve you. .

Conclusion Q1

I know this verges on the kind of declaration that's often seen on the sampler, but providing good customer support IS a simple thing. If you truly want to obtain good customer service, all you need to do is make sure that your business consistently does these things: If you're a good salesperson, you can sell anything to anyone once. But it will be your method of customer service that determines if you'll ever be able to sell see your face other things. The essence of good customer support is developing a romance with customers - a romance that that individual customer seems that he would like to pursue.

Question 2:

All customer have their own unique sets of anticipations. Expectations may be positive or negative. Organizations must periodically attempt to know what their customer expect off their customer experience. In an organization, list and make clear in details the top five targets that customers would have of the following organizations:

5 actors hotels

International JUNK FOOD Chain

Travel and Tours company


When we control a firm the most an important thing that people should take note is approximately the expectation of each customer. Expectation imply the fact that something will happen or include hope for the future an example an expectation can be the positive and the negative. An expectation is an important because it wil bring your customer or loose your customer. Expectation is base on personal vision of the result and the expectation can be id based on the ability the way you are treated, the worthiness, prejudice, priorities.

There are two levels of expectation : principal expectation and supplementary expectation. Primary Expectation is most basic requirement of interaction and Secondary Expectation are expectation that is based on prior experience that are enchancement from principal expectation.

Answer Q2:


The expectation of 5 star hotels are must totally equipped with modern facilities and provide the guests in the best possible way. The warm hospitality, quality and friendly service by the hotel staffs increases the comfort and luxury of residing in a 5 star hotels i. The five star hotels must promise the travelers of providing the best accommodation option which ensures comfort and pleasure. The five star hotel surpass the tradition of stylish decors and impeccable customer support. The accommodation offered at the Five Star Deluxe Hotels includes deluxe, collection, deluxe collection and standard accommodation style. All of the rooms and the suites of the hotels are air-conditioned, well ventilated, spacious, well lit and include amenities and facilities like,

· 24 hours room service

· En-Suite Bathroom with hot and cool running water

· Personal safe

· Wardrobe

· Television

· Telephone

· Work Desk

While the eating out facilities offered by the Five Star Deluxe Hotels are great and comprises of in-house eating at the hotel restaurant. The restaurant must serves multi cuisine dishes like Indian, Chinese, Continental foods. The coffee shop of the hotels is exposed throughout the day and serves light appetizers and beverages to the travellers.

For the business facilities of five star hotels are must considered the best. A good example the meeting halls, the banquets, the getting together with room of the hotels will be the ideal venues for organizing conferences or formal gatherings. The recreational facilities at the Five Star Deluxe Hotels give variety of options to its friends. The hotels will need to have, swimming pool, Jacuzzi, health and fitness center, playing area, shopping arcade to amuse the guests residing at the hotels. The 5 star category hotels also must definitely provide additional facilities with their guests combined with the facilities mentioned previously. The list includes,

· a day reception

· Doctor on call

· Safe Deposit box

· Travel desk

· Luggage storage

· Elevator, lift

· Carpark

International Fast Food Chain

The expectation of Junk food restaurant is The expectation of Fast food restaurant is cheap, convenient, filling up, and to many of us it tastes good




and to many folks it tastes good

The expectation of Junk food restaurant can't be over expected with completely equipped with modern facilities and serve the client in the perfect way with the warm welcoming, quality and friendly service by the restaurant staffs when the restaurant completely load up with customer While the negative expectation are eating out, an easy food restaurant is often the cheapest option, but sadly not a healthy one. Eating just one single fast food meals can load up enough calorie consumption, sodium and extra fat for an entire day or more. Eating junk food on a regular basis can lead to a bunch of different health problems, both physical and psychological. Still, in a poor current economic climate the quick-and-cheap enticement can often be hard to resist. As an informed customer, though, you may make healthier choices but still enjoy the price and convenience of junk food restaurants.

Travel and Travels company:

Travel is a superb way to see new things the expectation whenever we coping with the head to guider or traveler department to begin with all the client consider the Trip destination

Trip schedules Activity: biking, trekking, rafting, and Cost range The company personnel should be friendly, effective, knowledgeable, and able to answer the following questions

the group size for a trip

What is included in the price tag on the trip and what additional expenditures should Iexpect

What are the food arrangements

What type of accommodations are provided

. What training do the guides have

What is thecancellation and refund policy

any recommendations can contact for company and/or this trip


If you work simply for money, you'll never make it, but if you value what you're doing and you

always put the client first, success will be yours. "

One of the most important customer service skills you can form is the ability to understand and effectively respond to the customer's needs and concerns. For a long period, sales has been identified to be largely about looking to convince the customer that he needs the merchandise. Excellent customer support starts by first taking the time to get to know the customer, his situation, his eye-sight, his frustrations and his goals. To devolope our service the company should their staff to Customer Service Skills seminar will guide you in ways to get a grasp of these key issues. Once you have a good take care of on what is on his heart and soul and head, then you will know how to offer the customer helpful alternatives that are appealing to him because they have value.

  • More than 7,000 students prefer us to work on their projects
  • 90% of customers trust us with more than 5 assignments
submit a project

Latest posts

Read more informative topics on our blog
The Educational Curriculum INSIDE THE Philippines Education Essay
Education The educational curriculum in the Philippines is low in comparison to other countries. Other countries are able to find out more advanced...
The Ecotourism In Scotland Travel and leisure Essay
Tourism Hospitality and travel and leisure are very closely linked; every time a tourist comes to Scotland there are lots of restaurant and hotels to...
Corporate Social Responsibility: Targets and Concepts
Business Abstract Corporate Social Responsibility is a management principle whereby companies integrate social and environmental concerns in their...
A Personal Reflection AROUND THE ITM Information Technology Essay
Information Technology I have been in information technology industry for a long time. I have first-hand information technology experience especially in...
The Theory Of Mcdonaldization Commerce Essay
Commerce McDonaldization is the process where the concepts of the junk food industry have come to dominate an increasing variety of organizations in...
The Interpretation Of Life Quotes
Philosophy As you all know most of us are here in this planet for a while only and our life or being blessed as a individuals is a gift irrespective of...
The Sex Appeal In Advertising Mass media Essay
Media Through the years we have found a diversity advertising resources for offering products which were calling the attention of the costumers, to be...
Impacts of Tourism Deregulation and National Security
Marketing National security is definitely an issue going out with back to as early as when man started out arranging himself in contemporary society....
Homogeneous And Differentiated Product In Microeconomics Economics Essay
Economics The economic issue in this observation involves the concept of homogeneous and differentiated product in microeconomics According to Lindeman...
Check the price
for your project
we accept
Money back
100% quality
Plagiarism free writing service