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QUALITY

Companies Adopt Total Quality Management Essay

First major reason companies choose Total Quality is because they put it to use concerning offer best level in client satisfaction by doing continuous improvement on their products' quality and the production processes included. This reason does mean that the full total Quality is something which integrated to decrease defects in finished products with the aim of achieving zero problems products. This system needs suited data on defective products, rework cost and cost of honouring guarantee contracts. This information is important to help to reproduce the merchandise in a way that helps it be less shows to defect and can be use to develop the production process. This development of the development process is probably helps to reduce setup time and decrease error.

Secondly, companies adopt Total Quality concerning make their company more competitive with other companies which is a wise way for the companies to set up a fresh culture that may enable the expansion and endurance of the company. This is also means that Total Quality regarded as tactical factors in obtaining business success which is particularly required for contending successfully in the current global market place. It also has turned into a slogan of the companies in striving for competitive advantages in markets characterize by liberalization, globalization and competent customers.

(b) There's several of social difference between traditional management organizations versus a Total Quality companies and these differences discuss as below:

Traditional management organization's way of its management is targeted on the internal activities only. That is and therefore when the organization has done its best in producing products, they will directly suppose their products and services were in good quality. However, in Total Quality, its concentrate is to the customer who is the ultimate quality's decider of the merchandise and services. Gratifying the customer's need while delighting them was a finest goal.

Besides that, the difference between traditional management organization and Total Quality is about the project of responsibility of the quality to the management. Traditional management organization's idea about bad quality products is discussing the employees who do not do their job correctly while Total quality needs the responsibility of the product quality by directly goes to the middle management in the operational level. This middle management will be accountable to initiate the quality improvement activities as the way to achieve again the satisfaction off their customers.

Total quality is difference with traditional management organization as it pertains for high amount of team building which is also one of the Total Quality's features. This team building will give the necessary force to the execution process and will boost the system onward with very less debate. Total Quality feels in quality guarantee than checking out.

Traditional management is actually seem not able to think "out of box". This results the organization lost their opportunities on the market and also possibly leads the business out form its business field. Different history for Total Quality, the business may think "away of field" and it leads the organizations to the opportunities on the market and results running a business grow as well as increasing the profits.

Moreover, unlike in traditional management organization's method, Total Quality makes decisions by depending on facts and information. As a result causes of the problems are identified appropriately and solutions for this are well organized.

Furthermore, traditional management is not happy to make any effort for the improvement. This will results a constant repetition of the same problems and it will effect cost and present frustration to the organization. Inside the other palm, Total Quality is determined by cyclical thinking which is often constant. Thus, the advancements will be small, continuous and continuous in dynamics which also known as Kaizen. This method will have it has the on analysis which will remind the organization to never do it again same blunder again. In addition, it been found in team building, brain storming and decision-making.

In terms of employing the staff inside the organizations, traditional management only hires applicants that only have their influences and they would not hire the prospects that have confidence in any quality idea. While Total Quality style is more to employ candidates that contain qualified record especially in quality and also those may bring and start new ideas for the organization. This method in selecting will results the increasing of competition in the market field and also brings about an outstanding market leaders to the organization.

Traditional management applied a thought that special offers for new positions in the organizations is only make reference to the seniority of the employees while Total Quality is applying different methods which promotions for new position is discussing the skills and best performance will by the personnel of the organization.

Lastly, there have many other dissimilarities between Total Quality versus traditional management corporation. Total Quality has essentially changed the culture and the thoughts patterns of the organization.

(Q2) Companies employing total quality are faced with many difficulties and obstacles. (a) Explain five critical factors for an effective TQ execution. (b) Discuss the role and duties of top management, and middles management to support the TQ execution process. (c) Describe major obstacles for TQ execution in a typical Malaysian company.

(a) Five critical factors for an effective Total Quality execution are reviewed below:

i) Strategies and plan - Strategies and Strategies are activities that commence the goals and needs for employing Total Quality. The strategies must make in method that can be implemented in practice and must focus on eliminating the primary problem areas. The method to carry out the quality ideas must well develop prior to starting it. All international models such as Deming, Juran, and EQA model focused on this factor because of its importance. Quality planning includes:

Establish proper base on the idea of total quality management

Establish strategic bottom part on information highly relevant to total quality

Identify the goals

Identify the organization quest and vision

Identify customers and their need

Analyse of interior and external environment

Control and improve of plans

Communication strategies

ii) Education and Training - Education and training form an important part of Total Quality. Education and training are one of the main element components of Total Quality where many people included, therefore the success of the execution depends directly how well they implemented it. Many research results show that education and training are one of the main elements in a successful implementation of total quality management. The study confirms what most organizations already realize, namely, that education and training are an integral and essential area of the Total Quality. Below are the training and training important elements which would lead to successful execution of total quality management which discovered by Anthony et al in 2002:

Develop team work between employees.

Provide training to professionals, supervisors and employees related to quality

Training in the "Total Quality notion"

Employees get trained in specific skills (technical and vocational)

Provide training in statistical improvement techniques.

Option of resources for staff training in the company

Provide training in interactive skills such as communication skills, authority skills and assembly skills.

Provide trained in problem recognition and solving skills and quality improvement skills.

iii) Management Command - Top management leadership is one of the main factors to putting into action Total Quality. Leadership, regarded as the most important Total Quality aspect, effects in the other elements of the organization. The amount of presence and support that management takes in implementing a total quality management is critical to the success of Total Quality execution. To carry out Total Quality in the business efficiently, top management has to have confidence in it, be committed to it and express the perception. A basis of an effective total quality management work is dedication.

iv) Continuous Improvement - Ongoing improvement is one of the main key elements altogether Quality which been is adopted to improve companies performance. Antony et al, 2002 and Pheng and Ke-Wei 1996 defined the following secrets to achieve the continuous improvement in the organization:

Benchmarking to boost a systems or subsystems and implement/monitor programs.

working smoothly in team.

Steady future change.

Regular analysis for the operating-system.

An excellent of data used to judge supervisor and manager performance.

v) Source of information Management - Tool management is a variety of Total Quality strategies, techniques, and activities designed to support corporate goals by integrating the needs of the customers, the organization, and the folks working in the organization. This factor includes sub factors focuses on having and utilizing a clear methodology to plan, develop, enhance, and review the resources had a need to succeed.

vi) Communication - The communication process in organization's level must improve to create a shared eyesight for the necessity of implementing the Total Quality theory and increasing the management processes. The purpose of the communication is never to impose a rigid system from the top, but to prepare the surroundings for implementing the full total Quality with support and assistance. Antony et al, 2002 and Oakland and Aldridge, 1995 described the factors that do good communication as follows:

Good communications between employers and employees

Quality techniques/tools to solve

Effective top-down and underlying part management

Formal feedback

Reviews on quality issues

(b) The top management is the ultimate source of specialist and it manages goals and plans for the organization. It devotes more time on planning and coordinating functions all together while middle management are usually much more visible to the greater workforce somewhat than top management, nevertheless they spend the majority of their time developing and implementing strategic actions plans had a need to achieve the organizational goals arranged by the most notable management.

The jobs of top management and middle management to aid the TQ implementation process are discussed as below:

i) Institutionalizing the TQ structure as set up by mentioned goals and formal insurance policies and rules.

ii) Providing leadership as demonstrated by top management's explicit targets and behaviour in day-to-day activities.

iii) Top management and midsection management should never only provide a lead to the rest of the company but also make sure that the necessary decisions and activities are used.

The tasks of top management and middle management in the TQ execution process include:

i) Initiate the arrangement on goals and procedures that movement throughout the organization.

ii) Supply the founded resources in conditions of individuals, machines, etc.

iii) Assign specialist and set up a deadline to put resources into movement.

iv) Monitor the improvement in attaining goals which is aim for improvement rather than to allocate blame.

v) Solution improvement and present reward for both the achievements of goals and the ways it achieved.

(c) The major barriers for TQ execution in a typical Malaysian company are talked about as below:

i) Decisions created by the management are always short term oriented.

ii) They belief about when there have problems occurred, it is something to avoid and hiding it, without recognizing of the ability offer to improve and also to gain understanding of.

iii) They still belief that quality is expensive and a trade to cost and price.

iv)Insufficient desire to totally support Continuous Improvement philosophy.

v) Easily to adopt hottest technology as because to contend with other companies without verifying its dependability and the purpose using it.

vi) Lack of understanding in particular issues in the management scheduled to people of the companies is not prepared to give their full determination to understand the issues.

vii) Lack sense of devotion and unity and also to companies.

viii) Frame of mind of the employees who's hard to accept the changes or resisting to any changes.

x) Lack of knowledge and skills in the companies such as officially or basically.

xi) Insufficient understanding on Total Quality strategy.

xii) Lack of commitment from the companies' staff.

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