Posted at 10.14.2018
The first session was about the advantages of the Communication in a Diverse World component. Today aim was to raise recognition about the components of communication in a diverse world with the next outcomes appreciate the value of promoting a safe and positive communication environment. Communication can be described as the process of sending, acquiring and writing information between two people. (Booth et al. 1999, Egan 2002, ). Both creators acknowledged that effective communication is really as important as the component of medical. The effective communication is very powerful in the medical environment and it plays as huge role (Dickson 1999, Nichols 1993). Faulkner also highlights that 'to be able to communicate effectively with others reaches the heart of most patient care'
In today's treatment shown me the difference between bad and the good communication even as were asked to discuss in a little groups about our very own experience of good and bad communication. In our group most of us agreed exemplory case of good communication is being able to look dependable, sincerity, wide open and honest so the service users will able to build trust to the providers. (Sellman 2006, 2007). argues that in order for patients to develop the therapeutic marriage and retains their trust the first connection with the nurses is essential, for instance, warm inviting, being friendly and polite greetings will be the best start process to create trust.
Additionally we also reviewed and viewed the DVD the exemplory case of bad communication and how it frustrating can and have an impact on the patients they don't find the enough information about their disease and treatment. The Nurses and Midwifery Council (2008) recommend is very essential that the nurses have the ability to give patients, information, advice and a guide about what is certainly going on. Furthermore if patients are given enough information it'll empower them as it reduces their concerns about the condition.
We also mentioned in small groups the definition of stereotype, prejudice discrimination and exactly how they are connection between these words. In addition in the group conversation we discussed how can easy lead to other, for example, is super easy to certain group to be stereotype which can results poor good care to their patients which leads be prejudice and then into discrimination. WHICH MEANS Equality Act (2010) is rules to protect people and is illegal to discriminate. http://www. homeoffice. gov. uk/publications/equalities/equality-act-publications/equality-act-guidance/individual-rights1?view=Binary gain access to day on the 5/2/13
My learning results of today's period is watching the Dvd and blu-ray as well as the group dialogue. I especially found watching the DVD beneficial as well touching. I experienced that self-awareness and communication skills already better. It clearly shows what patients sense and want from the nurses. For instance I have learnt that effective communication skills such as effective hearing, the right facial expressions and detailing the proceedings will make substantial differences to the patients as it creates a trust marriage between nurses and the patients. In the same way I am now aware how the way I communicate with patients and dealing with every patient as specific is equivalent important without having to be judgment.
Today's aims was to summarize and explore essential real human attributes necessary for working in collaboration with individuals with the next learning final results define key conditions including: kindness, level of sensitivity, compassion. As group we mentioned the definition of kindness, sensitively and compassion. This program has increased my awareness of how an important the three components are in the medical setting. I discovered these components can be shown and defined in many different ways and I put below lists of different example of compassion explanation. From my viewpoint compassion is dealing with people with interest, selflessly, sympathy and being very understandable and supportive in the time of needs. Dictionary meaning: compassion is a solid sense of sympathy and sadness for the anguish or misfortune of others and a desire to help them.
Buddhist: The desire to act upon the hurting of others: an moral behaviour involving tolerance and generosity with action. Medical Theory: Medical theorists suggest that what distinguishes compassion from related qualities such as sympathy, empathy and kindness and caring is the objective to act after the fighting.
http://www. rcn. org. uk/__data/assets/pdf_file/0011/445817/Research2012Mo16. pdf
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Some claim that compassion is explains as harmony as it can unites as people during the period of anguish, difficulty and distress, regrettably it cannot eliminate hurting but it avoids those who are battling to feel lonely and uncared for. In nurse practice (Jormsri et al. , 2005, pp. 583-590) shows that it is very important showing the patients their suffering is accepted so in this case compassion is known as to be acknowledgement of fighting. Some argues that if compassion is part of acknowledgement of hurting shouldn't be in place in the care practice and the just lately (2001) the Norwegian Council of Nurses added compassion in their code of ethics.
At the finish of the program, I learned that how important compassion is important to patients. For instance I had some health problems problem early this season. During my treatment Personally i think the doctors and the nurses were very compassionate toward me. I felt well looked after and confirmed sympathy as they always ask me question and made engaged my health care plan and we were making discourse jointly. The doctors game me a range of options and describe clearly the risks each of 1 of them requires. I felt so cared for, acceptance and assured towards them. It had been exceptional experience.
Today's session clarifies the importance of respecting variety, individual choice and preferences. Respect is treating everyone as individual and in medical practice is essential to treat people as unique as each patient has different needs. Lavender (2010) describes the showing value is the main element important in the nurse practice and to carry out that, the nurses should introduce themselves to the patients in a good subject and at exactly the same time asking the patients what they like to be address as. Similarly. (Lago, 2006 as quoted in Lavender, 2010) states the nurses also needs to able to explain plainly all aspect their patient care and ensure they understand, requesting authorization or consent is also vital as well as respecting their patients' level of privacy, confidentially and dignity. In addition being respectful toward clients also require from the nurses to promote choice and accepting the ethnic difference.
From my view esteem is to value the difference whether is to do gender, faith, race and so on. In group we reviewed and agreed to be respectful is important that nurses should have some recognition about culture difference, especially in non-verbal communication which include eye contact as attention contact is cultural hypersensitive. We also decided giving people a time and requesting questions are more likely to reduce assumption.
I now identified the importance of being non judgemental and taking people for who they are and seeking agreement and attaining consent is essential before commencing any treatment of care (Medical and Midwifery Code, 2008). Gave me clear knowledge to value and support the service users to decline care without being judgemental and respect their choice all the time was extremely vital in the nursing practice.
I understood the key characteristics of respecting everyone's difference as we stay in multicultural population and even thought we might have the same qualifications we will still involve some physically or psychologically different. Lavender (2010) says that being respectful includes being assertive which means having acknowledgement of others needs and having the ability to have a and direct communication of the average person needs. I have to follow this golden advice within my placement and value patients by asking questions, seeking authorization/consent and using all the key elements mentioned above.
I believe that if many people are treating as individual as well as respecting their difference. You will see less conflict and Most of us enjoy peacefully the similar right we all have and also gain identical treatment and opportunity that everyone folks deserve.
I believe being able to connect well is the key factor in everything and today's learning outcomes was to define the key skills of communication, verbal communication is is made up the utilization of dialect throughout speaking. The terminology chosen is vital in verbal communication as terminology can be formal and informal. Nurse should have some recognition about the terms barrier because the utilization of professional terminology such as jargon might influence the understanding of the clients and also the ethnic difference. (Holland and Hogg 2001 cited by Lavender 2010) suggests that nurses whose English is their first terminology might assume patients who from cultural communities as rude and ungrateful by not only using the United kingdom English and prevent to language barrier in the medical practice the acceptance of social difference, the necessity of understanding, respect and awareness is significant part of communication.
In our group discussion we arrived up the main element skills to communicate well is to discuss clearly and slowly and gradually, never to use jargon or slang language, be aware of the hurdle such words and ethnic difference and being congruence. I believe being congruence is the key skills in communication especially in the nursing practice because being congruence offers you as the capability to talk both verbal and non-verbal communication. This will be help to communicate the clients' values of the nurses being genuine in the manner they tackle their patients. ( Arnold and underman Boggs 1999 quoted by lavender 2010) explained being congruence entails nurses to be clear about their own feelings, thoughts and values without forgetting their personal limitation, professional image and self-skills.
However (Thurgood 2004) dispute that is very difficult for nurses to be genuine because of the actuality of the active clinical environment as they always feel they don't really have opportunity, time and energy to relate to Rogerian Principles. (Nelson jones 2005) also acknowledges that the reason that nurses might not be genuine is devoid of enough experience and under confidence and this might lead that nurses be to not congruence particularly when the clients commence to question the expert, knowledge and previous experience of the professional care and attention. He shows that in cases like this honest response as well as acknowledges an area of inexperience is vital.
I understood the value of being congruence and how vital as role of student nurse once we are not experienced as well as our authorized nurses. I didn't know much about congruence and how is the main skill in the medical practice and I then found out being genuine is both beneficial both, as nurse they don't know something and genuine about it there is nothing wrong with it and it'll be safe for the patients as well as they might get the wrong information. I am now totally aware using the right procedure and when I have to be genuine as well as knowing my professional boundary and personal restriction.
My chosen learning results for today is the reputation when marketing communications have been effective. We always listen to obtain information, to learn something and hear carefully whenever we want to understand something important. Additionally active hearing is the most fundamental element of communication skills and a great deal of people believe because they are proficient at speaking and they will be good listener. Stickley and Freshwater (2006) suggests there isn't assure that during dialog doesn't mean there may be good listening requires. Active being attentive includes the next lists of using silence, asking questions, clarifying, restating and paraphrasing and Reflecting emotions.
My understanding of active listening boosts as I reading more in depth the meaning of the of using silent is part of effective tuning in skills as it provides opportunely the patients to believe. Arnold and Underman Boggs (1999) suggests silent allows the nurses to think how to response what they heard and ensure how they response is suitable and helpful. Silent also happen in multiple reasons for example silent may occur as something emotional has touched the clients and receiving the patients' silent and holding out without disturbing or breaking the feeling of the customers can demonstrate as empathic understanding and respecting of the clients' feelings.
I also found out Reflecting feelings is part of the paraphrasing, nevertheless it more focus the feelings and expression of the clients more than what the customers say or their use of words. Nelson- jones (2005) describes the abilities of representation as ' empathizing with client's movement of feelings and interacting this rear' I also found out requesting questions is area of the active hearing especially requesting questions wide open questions which always require more than it depends and this enable nurses to find out more about the patients' sense and thoughts.
In course we do exercise in pairs and the key of the discussion was to discover the effective of energetic listening. I've told to talk about any topics and I've chosen to talking about my plan about the becoming weekend and when I started out my partner was not paying any attention, she was kept looking away and didn't show any attention so I decided to stop talking as I felt overlooked and thought what is the idea of talking nobody was even tuning in what I was stating. This exercise was my biggest identification of effective communication. I become aware the top of tuning in others when are discussing and giving a little of time to pay attention can make massive difference to audio system feel value.
Day six was to seeks was to identify what communication skills that I have established and shows a knowledge of the attributes of compassion, kindness and sensitivity. Trying to examine myself as a communicator has been beneficial challenging and as well as interesting. Looking again on the past I have tried to recognize some weaknesses I've and gain knowledge foundation of others and to try and build on my strengths. Learning and reading the different type of communication skills has been a real eyeball opener for me personally. According for some experts, they cases that communication is the assortment of using different method such as Words are 7% effective, tone of voice is 38% effective, non-verbal signs are 55% effective, on http://www. itstime. com/aug97. htm access date 6/2/13 gain access to time frame the 6/2/14 at 18:13
During our group conversation I was able to see that the weakness and the strength of communication skills and exactly how I could improve my weakness that was not conversing a whole lot. Thora Kron the author of Communication in Nursing highlights one of the biggest weakness in the hospital is having less communication skills. As group we also reviewed to maintain knowing of paralanguage and non-verbal communication from the first point of contact as well as being alert to what said and how is said.