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Communication Challenges Encountered AT THE JOB Place

The purpose of this research is to comprehend different communication challenges that individuals face at their work place in New Zealand. In concluding this research I've learnt that easily proceed through these communication challengers in future I'll learn how to get over these problems. This article was conducted through selecting three different individuals from a work environment within New Zealand. This is followed by mailing a letter asking for for their participation in a study interview when it comes to communication challenges that individuals face in New Zealand working surroundings, over a proposed date. Once the letter was accepted and approved the interview commenced. The interview consisted of ten questions. After the interview, e-mails were delivered to thank them for their participation in the research interview project.

This record has examined comprehensive selection of communication problems that employees face in New Zealand working environment. Example Misunderstanding due to incorrect verbal communication- for example, where employees inside a personnel firm do not use proper verbal cues such as, speaking evidently and asking opinions, then candidates might not understand what is necessary of them and hence perform inadequately. Therefore, it is essential that employees ensure they speak evidently, and require feedback from individuals to ensure applicants understand what is required of them.

Another hurdle that affects communication is Language hurdle between countrywide and foreign individuals - for example, in a fresh Zealand retail environment; international customers cannot fluently speak British. Therefore, brings about misunderstanding and bafflement between the employees and their customers. Appropriately, organisations should make use of individuals from multicultural track record who own bilingual language capacity. In addition, it could prove to be useful if organisations maintain a spanish dictionary or dialect translator application.

Effective communication results when communication is so clear that there is understanding between the sender of the concept and the device of the subject matter. Communication obstacles are confronted by every person within an company; therefore, it is vital to triumph over communication challenges in order for organisations to accomplish its strategic goals.

Table of Contents

Executive brief summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Terms of Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Objective. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Methodology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Findings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Participant A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Participant B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Participant C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Conclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Recommendation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Appendices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2. 0 Introduction

Communication is the exchange of thoughts, note, or information, as by speech, visuals, signals, writing or behaviour (Wikipedia Org, 2012). Communication allows an organisation to achieve their goals.

The two types of communication are verbal communication and non-verbal communication. The verbal communication is communication using words or terms. Language pays to tool because, if we make use of it effectively, terminology can express knowledge and establish connection across time and space. (O'Rourke and Barnett, 2008:Pg32). Non-verbal communication is very extensive term and covers all the ways we send subject matter (either intentionally or unintentionally) without needing words. (O'Rourke and Barnett, 2008: Pg135)

The need for communication skills is obvious in all respects of life. For example, at work, too little communication leads to misunderstanding and creates emotional wall space. These obstacles create an enormous sizing of issues. The obstacles are physical barrier, technical hurdle, physiological hurdle, and psychological barrier. Effective communication results when communication is so clear that there is shared understanding between your sender of the meaning and the recipient of the message. Communication difficulties are encountered by every individual within an company; therefore, it is vital to get over communication challenges in order for organisations to accomplish its tactical goals.

2. 1 Terms of reference

As part in our business communication paper the course takes a research report predicated on information that people have gathered from three different individuals. Our course teacher Mr Rasheed Hussein has mentioned to write a report that delivers on communication challenges faced at work put in place New Zealand.

2. 2 Objective

The reason for this research is to comprehend different communication issues that individuals face at their workplace in New Zealand. What are individual's communication challengers, what's your time and effort on communication challengers and conquer these challengers.

2. 3 Methodology

This report was conducted through selecting three different members from a work environment within New Zealand. This was followed by sending a letter asking for for their participation in a study interview in regards to communication challenges that folks face in New Zealand working environments, over a proposed date. Once the notice was accepted and approved the interview commenced. The interview contains ten questions. After the interview, email messages were delivered to thank them for his or her participation in the study interview task.

3. 0 Findings

3. 1 Participant A

Participant A has been around New Zealand for previous five years and the director at recruiting company. She has experienced this position for last 3years. Over the year or two she has been confronted with extensive communication problems including;

Misunderstanding with staff and candidate- 1 day the staff was likely to confirm candidate to begin up a job in short notice, it happens that he never confirmed properly, however when the manager called and asked why he wasn't at work, the manager was being advised that he wasn't aware of where and what time he will start the work, because off not proper verbal communication the prospect did not showed up at work.

Most candidate do not understand English- the administrator called a candidate to start employment at company A, but it happens that the prospect didn't know proper British and did not knew the actual manger was saying he ended up in another company, there is a language hurdle.

Effect off of the communication

Work was delayed - being the manager of the company, there is enough things to do. Due to miscommunication between staff and candidate brings about a hurdle, which manager needs to sort it out, and just because the prospect dint arrived at work, the business acquired in problem for not sending a staff promptly.

Overcome this problem

Asking questions - the staff must have asked the prospect if he has realized where and what time he should be working, confirm staffs by way of a text message and also by email.

Interact more with individuals who are different cultures

3. 2 Participant B

Participant B has been in New Zealand for the past 21 years and happens to be the director in training at a jewellery store. She has been in this position for the past 2years. In the couple of years she has been faced with extensive communication obstacles including;

Language barrier between overseas customers and personnel: for example on day some Chinese language customers came to the shop and made a decision to buy a engagement ring. So the sales rep asked them if indeed they were travelling in order that they could get a work free price, however the Chinese people could not understand English and they did not understood what the sales person was saying. so the sales person decided to use sign terminology and asked them if indeed they were flaying. So the way the sales rep used her gestures to clarify the Chinese customers acquired offended and try to escape.

Effect of the communication

Lost a five thousand dollars deal: as the sales person used incorrect gestures and the Chinese customers acquired offended and try to escape.

Overcome these problems

All the employees have iPad now and also have language translator software in it, that's how they are overcoming the problems

3. 3 Participant C

Participant C has been in New Zealand for last six months and currently working for a food catering company as an activity worker for previous six months. On the calendar months he has been faced with extensive communication challenges including;

Accent of the colleague: including the colleague was not communicating in person and there was no eyes content which became a barrier. Participant was facing troubles to comprehend her because the colleague was speaking very fast.

Effect of the communication

Tasks were incorrectly performed: the participant didn't understand what the colleague was stating, and he couldn't find out what work was to be done. He performed all work incorrectly.

How to get over these challengers

Interacting more with folks of different ethnicities -participant should interact more with other people for example after work, going out at and socialise with individuals.

Asking for opinions- if he's unsure of works that how so when it is to be done, he should ask the colleague.

Active being attentive- he should be listening properly so that he can understand.

The colleague should speak clearly, and ensuring he have known everything, and also offering him feedback once he have done the task

4. 0 Conclusion

In bottom line, this article has examined considerable selection of communication problems that employees face in New Zealand working environment. These difficulties include, but not limited by,

Misunderstanding due to incorrect verbal communication- for example, where employees within a personnel agency do not use proper verbal cues such as, speaking evidently and asking reviews, then candidates might not understand what is required of them and therefore perform inadequately. Therefore, it is vital that employees ensure they speak plainly, and require reviews from individuals to ensure prospects understand what is necessary of them.

Language hurdle between countrywide and overseas individuals - for example, in a fresh Zealand retail environment, international customers cannot fluently speak British. This in turn, leads to misunderstanding and misunderstandings between the employees and their customers. Consequently, organisations should utilize people from multicultural track record who possess bilingual language capability. In addition, it may well end up being useful if organisations maintain a foreign language dictionary or words translator application.

Misunderstanding due to different accent- for example, a food catering company uses a diverse selection of individuals. These individuals include some who are new arrivals in to the country. The management team being of New-Zealand have a strong 'kiwi' accent. Employees who are new to the country face a whole lot of difficulty in understanding management's requirements and frequently act in opposition to what's required of them. Consequently, this suggests that management takes into consideration the different needs of employees like a clear shade of accent and voice. Furthermore, they should require responses from employees to ensure message is effectively communicated.

5. 0 Recommendation

It is preferred that work environments ensure that:

Those who are priced with governance speak obviously and require reviews using their inferiors to ensure communication is effectively communicated.

The company should maintain a diverse workforce to ensure customer needs are met

The company should maintain overseas dictionary to ensure information are converted properly to customers

The organisation should maintain a translator to ensure messages are turned and realized by the customers.

Those who are charged with governance should maintain a clear voice, highlight, and use simple British terms where the labor force is incompetent in English.

These recommendations can help an company to connect effectively, which in turn, will help it to accomplish its tactical goals.

6. 0 Referencing

Susan O' Rourke and Sandra Barnett (2008). Communication Company and Development. New Zealand, North Shore (Pg. 32, 135)

Wikipedia Business. (2012). Communication. Retrieved: 5 August 2012 from http://en. wikipedia. org/wiki/Communication

8. 0 APPENDICES

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