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Characteristics Of Business To Business Marketplaces Marketing Essay

Business to Business Marketing is defined where one business market segments products or services to some other business for use for the reason that business or to sell to other business for their own use (Wright, 2004). For e. g. A stainless cleansing drum, may get into a consumer product but it'll be bought by the domestic appliance manufacturer i. e. Whirlpool because of its own use. Other e. g. such as P&G would want to buy such things as presentation, food flavouring, fruit and vegetables, tea and coffee because of its own use to get into top quality FMCG products. Whereas B2B marketing is fundamentally different from consumer goods or services marketing because purchasers do not take in the products or services themselves. In consumer marketplaces, where goods and services are used personally by folks who get them (Fill up and Fill, 2005). For e. g. advertising soups into Tesco for onward deal to the end consumer is B2C but retailing shelving is B2B. Other e. g. such as providing cars in to the showroom for the end customer is B2C and offering fleet cars is B2B. Further the difference between B2B and B2C are shown in below Characteristics.

Characteristics of B2B Marketing:

The marketing of goods and services between organizations is not the same as consumer goods marketing because there are a number of fundamentally different characteristics, diverse marketing strategies and procedure need to be implemented to fulfill the needs of business customers. There are specific characteristics that are discussed below such as:

Huge Market:

Decision Making Device:

"The DMU contains the those who actively participate in the individuals who actively participate in the decision when it's in the negative and zero claims" by Hill and Hilliers (1977). An organization's decision making unit may have specific need that influence their purchase decision in a specific market that can be insurance policy factors, purchasing strategies, and an even of importance mounted on these kind of purchases, frame of mind towards sellers and towards risk. For e. g. In advertising car manufacturing have recently begun to focus on their advertising towards women and some have initiated special sales training intended for selling women. And e. g. Men for shaving cream and women are most often your choice making device.

Derived Demand:

It is refers to the direct website link between the demand for an professional product and the demand for consumer products: the Demand for professional products comes from the ultimate demand for consumer product. For e. g. A material and components that are being used in a Harley- Davidson bike where a few of its components are manufactured by Harley-Davidson however the finished products shows the efforts of over 200 suppliers or business marketers who package directly with the company. But the customer is revitalizing the demand for a diverse array of products created by business marketing businesses such as tires; coil springs etc while purchasing Harley- Davidson (Hutt and Speh, 2004).

Relationship Marketing:

It is a key feature of B2B marketing concerns the significance of relationships. Marriage marketing centers on all activities directed towards establishing, producing and keeping successful exchange with business customers and other constituents (Morgan and Hunt, 1994). The development and maintenance of positive relationships between buying and selling organizations is pivotal to success. Whereas collaboration and partnership within the development, resource and support of products and services is considered a core aspect of B2Bmarketing. And In B2C market the relationship between manufacturer and consumer or reseller and consumer who are believed before as relatively vulnerable as well as unimportant. "A well-developed capacity to set-up and sustain successful working relationship with customers provides business marketing businesses a significant competitive advantages. "

Customer Romance Life Cycle

Sources: (Barry Slides, B2B)

The above diagram elucidates the possible to break down of customer relationships into amount of different phases but at aggregate level such as customer acquisition, development, retention and decrease.

Large Risk:

Types of organizational Customers:

Characterizing organisation by size, to identify between the very large and the small. For e. g. Matching to Macfarlane (2002), there are range of difference between global and countrywide organisations, public sector, small and mid-sized enterprises (SMEs) and Small office/home office not least in the ways they specify product and services. A couple of three different kinds of company which assists with understanding both benefits and marketing strategy demanded which can be explained below-

Commercial Organisation- it contain different commercial company such as syndication, original equipment manufacturer, users and suppliers such as wholesalers, vendors etc

Government organisation- this type of organisation are responsible for a huge size and great value of business buys such as health, environmental coverage, education, policing, carry, national defense etc are some areas which draw in funding and sellers.

Institutional Organisations- This sort of company which is neither governmental, nor private and commercial in dynamics such as Non revenue company i. e. churches, charities, academic institutions etc.

Complex Sites Value Chain:

The Value chain of B2B gets the potential to be very complex as marketers seek to influence intricate stations of effect and demand. Value chain begins with business and consumer demand from which drozen of business products or services are produced. Products pass through all activities of the string in a given order at each activity the product and service gains some value. However the ultimate goal of the worthiness chain is o maximize value creation while reducing costs. A Marekting opportunity is accessible through value chain. They are simply some shared characteristics with B2C such as delivery value to meet customer needs. Whereas retailers, realtors etc provide cheap alternative to company and services programs through this complicated value string. And these distributors' stations develop and progress in ways that recognise these factors which increase value to both company and customers (Walford and Letwin, 2009).



(Tyres with Muscles)

In 1961, then MRF has come quite a distance towards achieving higher levels in the automotive tyre industry with 6 making units, and circulation network of 2500 stores with India. And Export to over 65 countries worldwide. Today, MRF is the market innovator among tyre manufacturers in India, with a 24% share terms of profits. Its management position, in conjunction with its strong brand recall and high quality, MRF commands the price-maker status. It is the head in the two/ three-wheeler segment (including motorcycles) and tractor forward tyres, and contains second put in place the passenger automobiles and tractor - rear tyres. . It really is majorly a B2B industry. The marketing of MRF is a perfect example of B2B marketing as it offers all the characteristics that are there in B2B marketing. MRF has recognised the value of romance building in B2B marketing and hence they focus on romantic relationship building in their marketing strategy. Overwhelming level of popularity of MRF and the fact that company pioneered Tyre in India. Whenever a customer Think about Tyre they must think about MRF. MRF beliefs customer and for that reason they are suffering from a product in such a manner which distinguish itself from his rivals from his opponents on the bases of two pillar i. e. quality and High endurance. And Major portion of sales originates from Vehicles and bus categories because of computer stresses on the toughness of its tyres on rough Indian highways. For MRF Central Competence is 'Tyres with Muscles'. Further there's a Mapping of Distribution channel of Tyre Manufacturer.


















Mechanic (Storage)

Wholesalers of Tyre

Warehouse Agents

Retail Distributors


Mapping Of Tyre Maker:













Replacement of Tyre

Small Tyre Shop

General wholesaler

Large distributor


Retail Shophh

From the aforementioned Distribution Programs which point out that MRF manufacturer has B2B and B2C marketing communication. There are certain channels such the following for B2B

Channel 1: It is a direct Route i. e. Manufacturer to OE Maintenance to End Users. Where For MRF is a Producer, OEM can be Maruti, Mahindra and Mahindra, Tata Motors, Basic Motors. Whereas the End users in this route could possibly be the Dealers, dealer and even the commercial entrepreneur. For e. g. A Authorities business such as Military trucks or vehicle where they will directly offer with the OEM and say them there requirement and a OEM will assemble the parts and obtain it from Maker.

Channel 2: It really is an indirect Channel, where a Wholesale of Tyre can package with right to Company and can supply the tyre further to auto technician and then from mechanic to End users. And Low cost may take the tyres from OEM. CUSTOMERS, can be School buses, taxis, Vehicle rickshaw etc. which are being used for Commercial bases.

Channel 3: This channel is related to an upgraded sector, where if any Customer come back a product or needs a replacement where company would source to Retail Distributor and following that to a seller such as tyre speciality stores, Car deals, service train station, car repair work, Auto parts relation as well as others. And then to get rid of Users

Channel 4: Under this route where a Warehouse Agent can immediately provide you with the tyre to seller and then from dealer to End users. Whereas Warehouse agent can be Carriage/forward agent, etc. and PERSON can be a customer who uses the automobile for commercial purposes.

Similarly, there are certain stations for B2C market. Segmentation and concentrate on marketing are so important that they seem just about everywhere in a market planning. Within the above route where there a wide range of customers of MRF they also have to look for proper market segmentation by which they can reach a marketplace.

Segmentation market of Tyres in India:

Indian Tyre Industry

Passenger Vehicle


Commercial Vehicle

Industrial Vehicle

Farm Vehicle








This Diagram Above shows the Indian Tyre industry where the MRF Company has hardly any direct relationship with the End customers. Tyre maker sell typically to seller in the substitute market or OE company such as Maruti, General motors' etc. Because of this segmentation for the tyre producer ids founded more on the type of Vehicle served alternatively than on the average person customer. As well as the MRF mainly give attention to the Commercial Vehicle such MHCV (Medium Heavy Commercial Vehicle), HCV (Heavy Commercial Vehicle), and LCV (Lower Commercial Vehicle).

After the marketplace is divided into various above segmentation of Tyre used for vehicles. MRF produce decided the segment they are going to target which is further explained with an diagram below:

MRF supports a diversified collection of products that spam across the entire tyre market. It supplier tyres of all portion of the tyre market including traveler vehicle, commercial vehicle, farm vehicle and off the street vehicle. This Complete market coverage of its product has made MRF the undisputed innovator in the entire Indian tyre market. From the above diagram it demonstrates Vehicle such as Cars and Trucks which are essentially used for commercial propose has a produced on the bases of Economical, styles, mileage and according to the street etc. This Marketplace of indirectly indicate your choice making unit of your Buyer.

Buying an Radial tyre: AN INTEGRAL decision producers, for e. g.

From my personal connection with buying a radial tyre for my cars whose average price is Rs 12000. That are not an inexpensive buy for the Indian middle income family from where I am from. I did some amount of research and through runs, before deciding on the radial tyre. Before buying a car tyre I had taken the review from different resources as Mechanic, Seller, OEM endorsement, and also from Friend and family. These sources held lot of impact over which brand of tyre made me made a decision to buy a tyre. Mechanic, Dealer, OEM endorsement, friend and family are fundamental influence decision of buying a tyre for my car.

Whereas Since Tyres are a derived-demand product (its demand is derived from the demand for automobiles) government plans such as a drop in duties and fees on car manufacturers, also indirectly donate to higher tyre sales.

Customer Value running a business market:

Customer value has been referred to as "the cornerstone of business market management" (Anderson and Narus, 1999). In MRF tyre industry being truly a very raw material intensive industry, the suggestions cost mainly decided on the price of tyres. In fact 90% of a tyre cost consists of its raw materials cost. Mark up charges is the common pricing method implemented over the tyre industry. This involves a standard draw up to the tyre creation cost. There is a customer value in B2B market.


Customer Value

Benefits Sacrifices



Processing Cost

Acquisition cost

Add-On Benefits

Core Benefits

SOURCE: Ajay Menon, Christian Homburg, and Nikolas Beutin, 2005

In Key Benefits MRF meet their customer's factor set. It presents here specific degree of product quality and performance, as well needlessly to say degrees of pre-and post sales services. For Add-on Benefits MRF has a good relationship with their buyers-distributors, providing them with a good delivery at their place. Supplier flexibility, or the willingness of business marketers to accommodate a customer's unique business needs, in the same way provides customer's value.

Sacrifice, in MRF when Business customers a investing in a product they always challenging for discounts in cost, so that's affect the companies margin. In diagram organisational customer consider three different types of cost in a total cost-in-use computation. Acquisition Cost, MRF presenting a discount with their vendors and free delivery acts which could count up as an Acquisition cost. Possession Cost, which is like, companies financing, storage area, inspection, fees, insurance, and other interior handling costs. Use Cost is for company is machine malignance, employee training, customer labour, and field repair, as well as product substitute and removal costs.

The target of the MRF maker is to build Brand awareness at heart of customers where he'd demand it from the seller and supplier from the maker. MRF has perfected the art of fabricating prolonged impressions in the mind of the buyer. It pioneered the practice of heavy advertising and advertising in the tyre industry. So much so, that today, MRF commands top-of-mind recall and top brand popularity amongst all tyre manufacturers in India. There is almost no tyre customer who hasn't heard of the MRF brand. MRF achieved this impressive feat by adopting a multi-pronged online marketing strategy that included endorsements by sports celebrities, promoting popular athletics like cricket and car rally races, and even introducing its mascot: the MRF muscleman, that shown the hard image it projected for its tyres. Today, retailers look forward to stock MRF tyres because customers demand it.

To achieve the above objective, The MRF has made strategies such as Pull, Push and account strategies. MRF has perfected the artwork of Yank strategy. They pay very little attention to route power. They closely advertising its products and recording top- of-mind recall and brand popularity amidst customers. This automatically results in demand because of its tyres from customers, which incentivizes the dealer to stock MRF tyres. In that way, we can say that MRF influences referent vitality over its sellers. Dealers prefer to be associated with MRF since it is the most popular brand by consumers.

While MRF has pulled out all puts a stop to in advertising and promoting its products, it offers very little focus on incentivizing its route partners. This is clear from the low margins it includes its retailers and the entire lack of other dealer bonuses. Yet, dealers anticipate stock MRF tyres because customers demand it. But if we see the competition of MRF such as Bridge rock who used the press strategy. Bridgestone comes after reward power using its dealers. The business offers additional bonuses such as discount rates, free gifts, yellow metal vouchers, holiday trips, etc and motivates these to stock, promote and sell their tyres.

Relationship with Retailers:

MRF almost specifically specializes in brand consciousness exercises, such as advertising and endorsements. It thinks in making the client demand its products through brand-awareness and brand-recall. Therefore, in comparison to other tyre manufacturers, MRF pays little attention to incentivizing the traders. Yet, dealers are enthusiastic to stock MRF tyres since they have high brand-recall and so the customer demands it.


Promotion Strategy of MRF Tyre:

Gods of Advertising:

MRF uses advertising as female medium to reach out to its customers. The company heavily on print, Television and outdoor media to operate a vehicle its brand in to the brain of Customer. MRF is credit with devising a few of the most creative advertising available in Indian Tyre Company. It allots huge budget outlay for advertising and other promotional activities. And main talk about of sales originates from customer related to Light, heavy commercial vehicles which is usually to be promote with tyre as an reliable, difficult and high strength. Whereas Traveler and two wheeler portion, MRF encourages itself as high quality and high performance tyre producer.

Spin doctors of People Campaign: They have got perfected the artwork of publicizing the its brand through highly noticeable events and star endorsements. Whereas they has consciously aligned itself with lots of sporting events in India. Its most memorable association with athletics and movie star endorsements was the MRF label that adorned Sachin Tendulkar's bat for quite some time. It was its sponsorship of auto-racing projected its slogan, "Tyres with Muscle" and defined the grade of its tyres and allied products. And also uses other superstar such as Steve Waugh and Brain Lara.


Recommendation of Marketing Communication ideas(Promotion Combine)

Personal selling

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