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Challenging Behaviour in Healthcare

Cynthia A. Dioneo


In healthcare service we usually come across challenging behaviour from our clients and colleague. These might be considered a reason behind having issues.

Conflicts is a state of opposition between people with opposing ideas, interests or principles. It exist in every organizations and also to certain magnitude it shows good perspective from the participants and signifies ideas and ingenuity. However, counter-productive turmoil can cause the personnel dissatisfaction and less output.

It is very important to the management to identify and understand the differing levels of issues and exactly how these manifested in several ways. The employees use different ways of resolve the conflicts and the way to handle the challenging behavior.


These pertains to behaviours designed to fulfill one's own concerns and attain one's goals. It is a a reaction to negative and positive emotions without hostility or resorting to passivity. It really is in accordance with harmony.

When coping with clients which ultimately shows challenging tendencies, being assertive is helpful. It is essential to be immediate in what you want and need to do, nevertheless consider the privileges, needs and needs of the individual. These will help to settle the turmoil, you just need to be clear.


This is very significant in marriage or in a work area. It is a main aspect to be effective as a person. We have to pay attention to the needs, concerns, and hobbies of others. We can show to them that we are really matter.

When dealing with this aged client hearing and attention is vital as they are incredibly sensitive. If they notice that you aren't listening it could trigger these to be intense or grumpy.


To be attentive with the other person's emotions and "having the ability to put yourself in another person's shoes". For being empathic, a person should know beyond yourself and your own affair. When you look outside your own package, you will recognize that there's very much to learn and be thankful with.

When you encounter somebody who has moods, suggest to them that you understand what they feel and have them ways to help them.

The Boundaries of these Role when Taking care of challenging Behaviour

Professional boundaries are there to protect us and our clients. We need to practice the correct and effective connection with our clients. As being a healthcare worker our company is vulnerable to break the boundaries as pros, because we are always with the patient or residents that makes our relationship close.

When they ask for something is not contained in our professional practice, we need to make them realize, that people are there for their health or cares and not for other purposes.

Reporting and Documenting Challenging Behaviour

Documentations is very important in any office for details purposes and it offers product to a workplace's activities. In professional medical setting documentation is very important to keep an archive for the customers health and care given and the activities he had for each day.

We will include in the survey when it happen, are the time and night out. What is the patterns manifest, describe how the client behave. Where it happen, summarize the place where the occurrence happen. Who are with the client, are there any person with your client and what exactly are they doing during those time. Why he act that way, we need to give information on the possible causes of the behavior. Lastly, how performed you handle the problem, you need to document the interventions you give during the incident.

The Strategies

Conflict will come up when we face some challenging tendencies. We must know and realize why it happens. Once you identify the complexities you can work from it. You need to be cautious and reasonable when managing conflicts. This is actually the opportunity to improve the situation and also to strengthen the relationship between the parties.

  1. Identify the reason - we ought to establish why the person had that behaviour. We need to assess the surroundings, physical and internal factors. Once we ascertain the cause then we can sort out it out for the individual to settle.

For example: the person become agitated because of the loud music. You will need to either lower the quantity or turn-off the music

  1. Behaviour - we have to closely watch what are the symptoms of behavioral and mental symptoms. For example the individual is restless, you need to divert his attention by doing some activities or get a walk with your client.
  2. Communication is also essential, you should be clear and discuss slowly for them to understand what you say. You wait for them to finish what they are saying before you speak back again. Because they feel agitated when they continue talking so you didn't follow what they like.


I therefore conclude that employed in healthcare facility is more challenging most in particular when dealing with older care. We can meet different folks with diverse personalities and civilizations. Apart from the behaviours they will show in every day.

Conflicts are being normal to any working facility, nonetheless it has a good and bad effect to the organization and the employees and clients. We have to handle it very careful and really should give attention rather than overlooking it, to have a harmonious romantic relationship in the center. We have to adhere to the principles of the business to acquire common goal.


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