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Case Review Standard Chartered Standard bank Management Essay


International human tool management (IHRM) that Peltonen (2006, 523) stated that it was 'a branch of management studies that investigates the look and ramifications of organizational human reference techniques in cross-cultural contexts' is a major strategy of multinational enterprises (MNEs). The model of IHRM (Morgan, 1986) comprises three parts:

HR activities : staffing, training and development, and retaining

National types: the host-nations where branches settled, the home-nation where the headquarter based, and the other-nations where in fact the resources placed

Employee types: host-nationals who's the local employed in the branches, parent-nationals who result from the headquarter, and other-nationals who aren't the neighborhood of the branches, nor come from the headquarter.

The difference between HRM and IHRM is the ethnic environment which benefit to attitudes, values, and behaviors of individuals. The various environment needs some changes. Therefore, people, who experience a social distress in the new environment, could have whether positive or negative understanding to the host-nations and locals. This is important because global business connects to the collaboration of people over the countries. The assignments of IHRM manager are challenged by achievement growing practices in strategic plan of MNEs while managing exterior environment of the web host countries such as legal, financial, politic, as well as others. HR manager whether at headquarter or branches have to be alert to the cultural variations in many activities such as recruiting, training and development, and retaining which might count on the worthiness of this country's culture.

Besides the cultural environment, there are a major concern nowadays that IHRM need to be able to deal with is a skill scarcity of MNEs in the rising markets. The growing markets are 'countries that are restructuring their economies along market-oriented lines and give you a riches of opportunities in trade, technology exchanges, and foreign direct investment' (Chuan Li, n. d. ). In addition, Putzer F. Lars, Sermpetis Christos, and Tsopelas D. Georger (2008) mentioned that their interview of key HR experts of European general banks shows currently that they are insufficient internally appropriated people for the significant positions. The space between the number of the internal expertise and the executive positions will expand approximately 25 to 40 percent within three years.

As the result, expertise management is unveiled broadly as the main element of IHRM's strategy for this problem. Patricia M. Buhler (2009) emphasized that 'Talent management begins with HR tactical planning. This ensuring that the right people are in the right positions at the right time. It means that companies must be proactive in forecasting their human capital needs beforehand. ' When the organizations find out the group of significant skills needed in the foreseeable future, they have to find people preparing before. The traditional way to receive the talent, is to hire externally the most qualified people from the labor force market. However, the modern way is to determine the talents internally and develop them for future years position (Patricia M. Buhler, 2009). Many times that those certified people are found inside the business especially in the multinational businesses that contain the labor sources in many places surrounding the world. Performance Management would be the great systematic performance appraisal engages to its employees to improve the effectiveness of corporation. Laurie L. Burney and Nancy J. Swanson, (2010) uncovered that 'organizations develop performance dimension (PM) systems never to only evaluate performance, but to help align managerial actions with the goals of the organization. ' In addition, this element results favorably to the retention strategy which really is a major key of skill management and corporation strategy. The unsuccessful retention strategy might the best way to risk losing the organization's talents to the challengers. This paper will show the case of Standard Chartered facing the problem of skill skill lack in the emerging markets. This newspaper will make clear its problems, its solutions and some critical evaluation of the performance management tools that the lender uses to solve the problem.

Global talent management at Standard Chartered Bank

Standard Chartered loan company, an international financial service company with over 1, 700 branches and shops in more than 70 countries, was merged by two banking institutions: THE TYPICAL Bank of Uk South Africa, proven in 1863, and the Chartered Loan provider of India, Australia and China, founded in 1853, was create in 1969. Its headquarter is London, UK. By 2011, it goals to be increasing leadership capacity. As it is the international retail and corporate and business bank, there are employees over 75, 000 people who have of 125 nationalities across the world. Furthermore, 90 percent of the bank's earnings come from growing markets which located in Asia, Africa and the center East. As the effect, the bank is facing the challenges of international human resources management in recruiting people from those countries which is difficult to find the skill one. Therefore, individual resource has to determine the best way to generate its own talent manufacturing plant to serve the future significant positions.

To be the successful expertise stock, Standard Chartered starts with releasing the talent management functions which include acquiring, training and growing, and keeping as the main strategic objectives atlanta divorce attorneys market about the world with the dedication of the CEOs. Derek Stockley (2005) identified talent management that it's 'a conscious, deliberate approach carried out to get, develop and hold on to people with the aptitude and abilities to meet current and future organizational needs. ' Talent management would be a good approach to take care of employee's performance for the problem of people skill shortages. Talent management is a basic key of organizational accomplishment in a high competitive environment. It generally does not only improve the productivity of work area, but also meet present and future organizational needs. Furthermore, it is consistently developing for the fantastic business value. That is the reason that many potential companies have established to develop their own people rather than hire new skilled one. To get ready for the abilities inadequacy in the near future with some reasons such as company size expanding, retirement life or even cost-effective change, companies also needs to focus on developing and retaining talent.

Even though skill management is leaded by human resources, regularly the head of the HR division, as a proper partner, all degrees of management have to work together. If the managements are took part, the belief of ability management has more high presence. To be productive, companies need methodical steps by involving people who have strong connections between control and talent to form value of men and women to be the resources of the companies. Furthermore, it is significant to teach chief executive on the bond between the routine of skill management and the turnover cost. They should know that payment is not necessarily the response to keep a appreciated people. The ultimate way to understand what worker needs is.

For the bank, this strategy does not only solve the condition of people skill lack in the appearing markets however the plan to the future change. Its processes are including:

Acquisition: It's the approach technique to attract the skilled people in to the area of the group. HR have to ensure to have the right person in to the right job because even though the recruitment costs expensively, occupation the wrong one could cost even more.

Training and development: It is the way to boost employees' performance and speak employees about their career journey. Furthermore, their higher knowledge and skills will benefit them for the higher respected position.

Retention: It's not easy to recruit the right candidates but if you have ones, you understand they are a priceless advantage of your organization. Keeping the certified people will always be a significant objective. Otherwise, the top performers want the various types of rewards. To keep up them, the management should know what really drives them and present them the satisfied rewards.

Leadership development: It is the important program to build up the high prospect of the organization's future because professionals fundamentally operate and participate directly with their employees. Consequently, talent professionals enable to affect, lead and convince people and organizations to achieve the goal of group.

Performance management - To ensure that the goals of the business are continuously being fulfilled with a performance of employees; this technique will give worker the feedback of these performance. The main thing this appraisal needs to be clear and neutral.

Workforce planning - It helps the organization analyzing the demand of future workforce and calculating the statistics to provide that demand. For the business success, group today must how to arrange for the powerful of labor force.

When the situation of the talent lack happens, recruiting the right people is the first step to consider. It's the surveying process to look for the candidates both internal and exterior organization to catch the attention of the correct one for the vacant positions. Typically, the competency-based recruiting procedure does not understand the technological skills of candidates, and also competencies of the actions. This competency, which uses the set of analysis tools, is often motivated as 'an underlying, deep, and enduring personal characteristic of a person that predicts habit in a multitude of situations and results effective or superior performance. ' (Sullivan J, 2006). The detailed of the procedure identifies as the follows:

Organizational culture

Necessary job obligations.

Technical competencies

Behavioral competencies.

Competencies signals.

However, Rather than traditional HR competency models, Standard Chartered centered on the strengths of its visitors to seek the right people for this situation because they think that the best performance of men and women is apparent with the advantages and their talents are matched up with the requirements of proper competency requirements.

For solving the problem of talent lack in the appearing markets, Standard Chartered focused on the internal recruitment to find the talent for the critical positions. The global systems and tools are created to gather employee's performance. And one of these tools that the bank introduce it's called country conversations" which is the great way to manage expertise in the emerging markets by reducing across the means of building a talent pool which more complicate and devote some time into core functions, minimum standards, and reliable data

Human Resource (2009) talked about that Standard Chartered launches it as an appraisal process. Every year, staff has for conversations managers to do the skill management process. Each discussion, managers have pocketbook to steer how to do. You can find four techniques:

The appraisal of performance

The learning and expanding to meet their aims with the way to access it

Building opportunities that the staff has learned the main of the job

The engagement review that the patterned questions is asked by the managers with the predetermined headlines 'such as "know me", "care about me", "focus me" and "build strengths"'(People Tool, 2009) which targeted on building the organizational competencies

In addition, a Real human Capacity Scorecard was introduced to help managers understand what they could support on the local expertise needs and plan for their future. Its repository is covered with the information of detailed employees, the people refined success and the performance impact for each business device and country. A couple of four categories ranging from high-potentials to underperformers.

In the procedure of performance appraisal, data source of employees' and organization's performance is very great source. The bank said that global benchmarks and tools would help range managers to attain HR practices which are focused on hard data (People Reference, 2009). As the multinational organization and the personality types of the people that have a tendency to be logical and data-based person more than the touchy-feely people, it would be fit to standardize the appraisal processes clearly for much more understanding and easy utilization. Managers have the ability to look at the profiles of the team not matter where they are put. The discussion between managers and their team follow the booklet that could reduce the bias. The apparent four categories would make more comprehend between managers and employees. Furthermore, the annually chat might create a good relationship and cooperation between managers and their team that almost never interact one another.

Human Reference (2009) disclosed that 'The purpose is to increase proposal, enable staff to build up and use their strengths, ensure the lender helps to keep its best ability, encourage energy, development and fun, gratify customers and deliver better business and financial results. Managers are suggested that their HR local administrator can help them gain access to further resources of support if needed, including training and extra information. ' Nevertheless, for the effective results, these requirements and tools must be reliable and the bank has to make certain that employees understand the utilization of these tools clearly.

According to the bank targets the performance of the inner people who is able to quicken their self-development and match their leadership functions in the transformed environment because authority development is necessary for sustainability, progress of the business and a satisfied worker. Due to the rapid growth of multinational companies, building their internal talent pipelines is essential. In-house training and development is the most important of successful group (Gareth Waiters cited by E. learning time, 2009). Therefore, authority development is a good method of the bank by focusing on their workers that advantage both direct and indirect to firm which provide opportunities for existing employees and keeping valuable employees. There are some other benefits from the management development program to the appropriate performers:

Encourage employee morale: It's the most apparent benefit with the most difficult measurement. Poor managers can make their team distressed, and the troubled team would not do their careers well. Effective professionals are essential to lead their team preventing the impact on the task environment.

Less worker turnover: Command development program is also a retention program that attracts talent employees encouraged by displaying them the value and career route and expanding them the higher needed skills. Worker turnover impacts right to the costs of recruitment and training new employees. It's better to give the skill employees rewards to keep them.

More production: Talent managers are able to lead their team with the minimize hurdle. Any mistake might be reduced as the productivity tends to increase due to effective elements of the program that help professionals to be the skill and complete the organization's goal.

Better vision: When managers are well-bonded using their team, they can see any problem influencing them better. The problems have a tendency to solve easier and maintains the group eye-sight away from the blindside of the issues. If the managers walk with their team, the tangible goal place tends to be built for the team achievement.

Best supporter: effective managers are best followers that make their team comfortable enough to talk about new ideas, and letting them to generate and discuss any ideas in positive. Being good helpers of these team creating new ideas can help organization continue dynamically

To have the managers with their best skills which is just how of leadership development, Standard Chartered presents a organized interview process which would help them to make profiles to boost their self-awareness, instruction and self-help tools. The organised interview process shows a high trustworthiness and validity. Some strong things of the interview are employees are asked the same questions and rated in the same level of evaluation. Together with the same standard of interview process, it's easier for professionals to judge their team's performance without any arguments of their team about the bias answers and unfair process.


Standard Chartered is like the other multinational businesses that facing the problem of skill people scarcity in the appearing markets. Rather than hiring external prospects which cost expensively and associated risk losing the internal talents who work hard for the business but nobody considers them as valuable assets. Talent Management is a powerful strategy that is presented as core strategic objectives to provide the critical positions of the organization. HR techniques in performance management are being used to advice managers that they support their talents and plan for the future needs of abilities, and develop themselves becoming the expertise as well. The global benchmarks and tools are launched to resolve the length trouble between managers and their local abilities; it's the Country Conversations, the appraisal process that use the booklet as the source of action so that we now have no problems what kind of manager's personalities is. The bias would be reduced clearly. This approach strategy implies that HR's role is not the key leader but consultant for the managers to control their talents. And with the Human being Capacity Scorecard that is developed becoming the comprehensive databases keeping employees and businesses' performance. It is an essential measurement to classify employees' performance with other factors effecting toward their performance. This scorecard can be utilized in a variety of purposes such as acquisition, development and retention. Standard Chartered Bank decides to give attention to the people strengths rather than the old HR model for portion the urgently circumstance of the lack of skill in the emerging markets. However, in the long run, the HR competency model would be more effective and standard. Additionally, it's important for the sustainably business success. Another interesting tool that is utilized in cases like this is a organised interview process which helps professionals themselves in their command development and also their team performance improvement. Standard Chartered stresses the inner pipeline of folks which would profit to employees who make an effort to be the talents and the organization which receive the talent with loyalty. Performance management is not about the appraising and ranking performance but it consists of training and development, rewarding and planning the future organizational capacity. Available market, there is absolutely no the best strategy for every one of the organizations on a regular basis. The business environment could always change. The best way is to choose the strategies that might be optimal for the business at that time like Standard Chartered that choose the approaches for today situation to solve the talent scarcity, and the goals to be the talent factory and become increasing management capacity by 2011.

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