Posted at 01.01.2019
A project can be explained as a temporary measure that is undertaken to make a result.
The term momentary means that each project will need to have a start and a set end date. The end is reached when the objectives of the project have been achieved, or it becomes clear that the project aims for reasons uknown will not be met, or the necessity for the project is not now necessary. Many projects can last for several years. However, the duration of a project is defined and would be unfeasible for the project to go on for an indefinite period.
Most projects that are undertaken would try to create or improve something that is necessary most projects that are taken on are done for grounds. For instance, the project to erect a Rugby League Greats statue, of four Rugby League Legends will create a result likely to last for many years to come. One thing that can't always be predicted is that sometimes projects frequently have unintended social, and environmental impacts that far outlast the projects themselves.
The purpose of the project is to critically determine what benefits a new system that has multi functionality would be to Vodafone. At the existing time, Vodafone have three different systems that hold essential username and passwords, customer information and network information, this itself causes various problems as it pertains to finding a customer's details. In the event the project were to be always a success, we're able to see a reduction in wasted time locating customer's details and a standard better organised structure of customer details.
The goal of the project is to investigate and assess the need for a system for Vodafone that can incorporate new and old customers within one main system. With an initial budget cost of 15 million. By conducting this research, it will give an insight after what impact the incorporation of said such system would have on the business, stakeholders and the employees. At the existing time, Vodafone use three different systems that hold vital account information and customer utilization information, this lacks proficiently as has a negative knock on effect of advisors having to find a customer's details in the many systems, which is not time effective and increases handling time.
To have any type of success the new system must are the following:
Having 3 main systems is not ideal. Each system has a function that the other does not have, therefore all 3 systems are needed, what is proposed is to include the three current systems to improve efficiency and overall cost.
Staff have grown to be frustrated with the need to use 3 systems for all manner of small to large tasks. This, in turn, is creating low staff morale and frustration. Additionally it is creating a need for new starters to learn on 3 individual systems which is costing the company more money in the long run. By assessing the thought of a new all in a single system, this does would definitely create a far more positive working atmosphere which in turn will make the workplace a happier environment and subsequently happy staff = happy customers.