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Benefits of Multi Functionality System

A project can be explained as a temporary measure that is undertaken to make a result.

The term momentary means that each project will need to have a start and a set end date. The end is reached when the objectives of the project have been achieved, or it becomes clear that the project aims for reasons uknown will not be met, or the necessity for the project is not now necessary. Many projects can last for several years. However, the duration of a project is defined and would be unfeasible for the project to go on for an indefinite period.

Most projects that are undertaken would try to create or improve something that is necessary most projects that are taken on are done for grounds. For instance, the project to erect a Rugby League Greats statue, of four Rugby League Legends will create a result likely to last for many years to come. One thing that can't always be predicted is that sometimes projects frequently have unintended social, and environmental impacts that far outlast the projects themselves.

Project Background

The purpose of the project is to critically determine what benefits a new system that has multi functionality would be to Vodafone. At the existing time, Vodafone have three different systems that hold essential username and passwords, customer information and network information, this itself causes various problems as it pertains to finding a customer's details. In the event the project were to be always a success, we're able to see a reduction in wasted time locating customer's details and a standard better organised structure of customer details.

Project Aim and Objectives

The goal of the project is to investigate and assess the need for a system for Vodafone that can incorporate new and old customers within one main system. With an initial budget cost of 15 million. By conducting this research, it will give an insight after what impact the incorporation of said such system would have on the business, stakeholders and the employees. At the existing time, Vodafone use three different systems that hold vital account information and customer utilization information, this lacks proficiently as has a negative knock on effect of advisors having to find a customer's details in the many systems, which is not time effective and increases handling time.

To have any type of success the new system must are the following:

  • Ability to permit just internal users to access the application form without downloading any extra software
  • Ability to interface with the prevailing two more developed data warehouse applications.
  • What benefit of a new system (business point of view)
  • What good thing about a new system (Customers point of view)
  • Example of other Business that contain incorporated a similar method.


  • Currently, Vodafone use 3 systems for customers:
  • Gemini
  • Crystal
  • VLTS

Having 3 main systems is not ideal. Each system has a function that the other does not have, therefore all 3 systems are needed, what is proposed is to include the three current systems to improve efficiency and overall cost.

  • Gemini - Used mainly for billing information and queries, would also be utilized for applying a credit and miscalculations to account if there was a should do so.
  • Crystal - Also offers some billing functions but manually used for assigning faults to a 1st and 2nd tier technical team.
  • VLTS - Intended for the barring of numbers and the monitoring of queues for issues that would occur on the network.


  • The outcome of the project is to access the need for a new system the can incorporate all the main element main functions of the old 3 systems.
  • Quality of Project
  • Reliability - We would need the machine to be reliable also to have the ability to cope with the demands of any tasks that it may need to attempt with large multiple users at the same time.
  • Usability - System will be complex due to different functions it can perform, but must be user-friendly so that in order for the employees to be able to utilize it.

List of Requirements

  • Productivity
  • Planning precision
  • Precision in lead-time, etc.

Staff have grown to be frustrated with the need to use 3 systems for all manner of small to large tasks. This, in turn, is creating low staff morale and frustration. Additionally it is creating a need for new starters to learn on 3 individual systems which is costing the company more money in the long run. By assessing the thought of a new all in a single system, this does would definitely create a far more positive working atmosphere which in turn will make the workplace a happier environment and subsequently happy staff = happy customers.

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