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Analysing Risk Management In Trip And Hospitality Industries Tourism Essay

Loyalty of friends and tourists is established only by strong relationships where the visitor feels special and important. Generally, people visit a hotel or plan for a trip with an emotional feeling.

The sense should be good, risk free, safe, and effective and even to increase their confidence. Almost all guests go to a hotel for the same reason. If the hotel provides them a homely sense then they will come over there again and again. But, if the hotel is not making them feel important or special, they'll buy it somewhere else.

The commitment of customers is very dependent after how safe they feel at hotel. They must feel important and special. They should get proper attention by the hotel they working with. The hotel should believe the guests approaching to the hotel are an important part of servicing customer needs. In order to make a loyal visitor, we need to go ahead of these goals from the hotel.

The WTO (World Travel and leisure Organization) experienced conducted a research on tourism all across the world. They may have provided a few of the critical and interesting facts on the contribution of Tourism and Hospitality Industry to depends upon. The Average Annual Increase is 4. 0 %. But his sector is also facing a number of risks and we are trying to manage those risks!

The primary goal of the risk management process is to improve the potential customers and opportunities and decrease the consequences of an risk event. During the entire process, there are normal standard stressors, but our reaction to those stressors differs from individual to individual as we are all unique people. The stress and confusion that come from not knowing what lies in advance can create stress. People used to utilize basic defenses when high degree of uncertainty arises. Within this status of vagueness, generally people easily way to avoid it to disbelieve, removal and self-defense. Individuals are informed that the ways used in days of the past are no longer functioning and frequently this be aware becomes modified that they are not appreciated. We have to work hard to control any type of risk successfully. When everything is designed carefully, the correct foundation is being built, launching a product becomes much easier, and we can increase the likelihood of success. If we are too impatient, of course, if we expect way too many results too soon, our plans for change are more likely to fail. It is therefore of critical importance that today's travel and leisure systems should be substantially made stronger to provide comfort to the holidaymakers from all over the earth.

www. gov. ab. ca/edt/tda/abstats. htm B. C. Visitor Research Highlights; Tourism English Columbia.

Today the Hospitality and Traveler Industry is facing the following type of risks:

Safety Risks

Technology Risk

Political Risk

Business Risks

Financial Risks

Following is the procedure of Risk Management:

The big Picture; 1997-98; Vol. 41, Travel Industry World Yearbook.


Online research data has been taken from different sites, articles, and theoretical studies from different catalogs. We have used the strategy of collecting information from both options. And these sources include personal conversation with experts which is the principal source of information and information collected from websites is the secondary one.


Following are a few of the limitations which the Hospitality & Visitor Industry is facing:

Incorporation of appropriate planning and execution process.

There should be a prepared and prepared safety precautions for the vacationers.

Consideration of central principles and boundaries of ideal change reputation and protection of major belongings including both ethnical and natural, while authorized access to hospitality and travel and leisure.

There should always be a control of travellers/tourism that is totally different each season/season.

There should be considered a clear specific description of education and boundaries to both visitors and locals.

Ministry of Small Business, Travel and leisure and Culture, Travel and leisure Shows - 1992; by Industry Research


Tourism & Hospitality Industry is facing followings types of dangers:

While planning g a trip for a hilly area, conditions at site may exceed control.

Entrepreneur/management/vacationer industry - Insufficient understanding between Builder and owner. Generally, regular changes in designs/planning/execution instructions etc business lead to misunderstandings.

Economical and financial risk- Unavailability of funds, Inflation, Change in orders etc.

Environnemental conditions, natural restraints and contraints, Rhabilitation.

X factor - Natural calamities such as, Earthquake, Overflow, Flame, Cyclone, & Unknown factor.

International or local market conditions.

Political risks- Changes in regulations, War or political uncertainty.

In order to meet with the above risks, pursuing services should be provided by the tourism industry for his or her tourists:

The travel and leisure industry should make the trip THE VERY BEST along with the SAFEST by giving different varieties of advanced life-enhancing amenities and really should also provide essential support to the travelers.

They always need to keep coming up with new products that are specially developed for elderly age and in physical form challenged people, and which will be quite helpful in their trip.

Provide advice and information through their help lines, magazines and online all the time.

Fund pioneering research into all areas of trips.

Join makes that will ensure more of their money go where they're needed.

The main aim of developing customer service criteria is to constantly change and make periodical updating advisable. Because of this the company offers a reviews form in digital format. To perform the duty of updating, it could welcome getting relevant feedbacks and requests from guests to help expand enhance the service.

www. tourism. gov. au/magazines.

Whenever a visitor coming to the hotel he/she will be asked to fill the following stand:


Service levels


How do you find the environment?

Friendly or Boring

What changes guest wants?

Do you think u get proper attention from the hotel staffs?

Yes or No

Where is the difference?

What you liked and what you would you like to change about the following:

Services, Spectral range of facilities available

What kind of change you want?

Any referrals?

Yes or No

Name of the references

In the hotel, the following form is utilized for recording casual comments by guests. The following feedback form should be received by the respective hotel staffs.

Guest Reviews Form

Date: __________________________________________________

Guest's name: ________________________________________

Room No: ____________________________________

Phone: ________________ Email: ___________________________

Rate the following factors on the scale of 1 1 to 5 (5 being the best)

The hotel has provided clear information about what kind of services are available.






Before the beginning of service, goals and targets were jointly revealed.






The hotel staff has conducted a needs assessment to identify your unique needs for happy and safe stay






The hotel staff was able to support all your needs at the hotel






The hotel staff provided you with test list of facilities prior to stay.






The hotel personnel keeps you alert to any changes in availability of the rooms.






The hotel personnel provides reviews every activity.






The hotel personnel provides recommendations about future stay.






Following strategies should be applied:

The primary goal the strategy should be to ensure friends feel safe, backed and have usage of appropriate services. To achieve this, they are enthusiastic to explore ideas for employed in partnership across administration as well as with business and the community.

The legislation in Australia is creating a whole-of-government loom for just how they support travel and leisure in to the future. The strategy is going to identify priority areas to use it with an emphasis on making positive changes in travel and leisure industry.

Social isolation is one of the main reasons for severe health issues. Basically, the meaning of public isolation is a small interaction of people with others blended with the feeling and experience of loneliness. It has become a serious problem for individuals who are into this example since it is giving a very adverse effect on health and wellbeing of people.

Even though the most of the folks aren't isolated socially, the amount of individuals vulnerable to societal separation is likely to grow with the ageing of folks.

And these sorts of people are either retired, bodily handicapped and experiencing unwell health or fatality of somebody. So, to be able to help this specific section of human population, Tourism and Hospitality Industry is going for a quantity of different procedures (as motioned below).

The Vancouver Sunshine; June 1998, Tourism Tops in Job Creation Analysis.

Improving conditions:

In order to increase the condition of the Travel and leisure, the governenmnet of Australia is coming up with the next services:

Rates of the hotels should be reduced and should provide proper services.

The hotels should always be kept clean and hygienic. To keep the place clean and hygienic there must be a well monitored house keeping team.

As we realize that the success any firm is totally reliant upon the employees of the business. In case the employees are receiving their job satisfaction then only they give their 100% to the business. So, If the emplyees of the hotels aren't satisfied with their salary, then they should be paid competitively. Therefore the salaries should be competitive (Compared to other organizations). Hence, organization should always do Salary review, to settle this grievance of the Employees.

Employees' mother nature of the work should be demanding and challenging at every stage however, not so complex which it comes out completely impossible. It should not be boring, hence, place challenging goals for the employees of the hotels.

Upward/Downward stream of communication should be made certain.

Management of the organization should be impressive.

All the employees of the hotels should feel the sense of belongingness with the sort of work they certainly.

Doctors (In case there is emergency through the trip) should play the role of advisors and mentors in the hotel industry.

At all times, the hotels should identify the need of the Employees as well of the diseased people and really should decide the drive strategy.

If the interpersonal work agencies are facing challenges in achieving the place, then your government also needs to provide vehicles to them.

In order to market its marketing plan, the hotels should arrange a presentation to help make the people aware of the changes to be executed and has planned to establish a normal schedule of meeting with the partners. One of the hotels in Australia has defined its promotional strategy in the following chart:

Ability to meet challenges

Hospitality & Travel and leisure is one of the very most lively international industry hubs. The industry always improves its service capabilities to meet constantly changing needs of market and particular requirements of the customers. Currently, there are extensive stimulating growths have taken devote this industry. Their ruthless growth is complete move.

Tourism Uk Columbia. B. C, Visitor Analysis, The Report on People to B. C. Rockies tourism Region - 1998.


Based on the reputation of royal chain of hotels you can say that there will not be any compromise to the royal and luxurious services of the hotel. This royal string of hotels has been known to generate maximum earnings in Hotel business; it has among the better marketing thoughts and would definitely produce plans to attract maximum guests. Happening the reputation of the management it is pretty sure it would straighten out all the issues which is there in design, planning of the hotel.

Hospitality and Travel and leisure Industry has great potential clients and is good for almost any investment.


Their eyesight should visit a world where people flourish.

Their mission ought to be to supply the best service to the people.

They should make a genuine difference to the stay of people.

They should create one united team that will be stronger plus more influential than previously.

They should develop excellent and lasting services that enhance people's stay.

They should deliver transformational and ecological change through their research, insurance plan and influencing.

They should provide definitive services tailored specifically for folks remaining there.

They should boost their reach through proper advertising campaign.

They should create a powerful and a compelling sector.

They should create a powerful partnership using their national and local networks.

The building structure should be established in such a manner that it'll suit each and every kinds of guests.

Major part of work force will be replaced by technology. It'll be more profit focused.

The hospitality industry should provide some sort of corporate savings.

The hotels must revisit the rates arrange for the rooms and suites in comparison to other hotels in the city.

It would be more effective and income earning if the distribution would be in decreasing order where the rates are in increasing order.

The Travel and leisure Industry should ensure that courses of the tourists prior to commencement of new assignments have received sufficient training and information enabling them to understand the risks of work and to protect their health from harmful ambient factors which may be present. Working out must adequately cover:

a) Knowledge of equipment, materials, and tools;

b) Known dangers in the functions and how they could be controlled;

c) Potential hazards to health;

d) Precautions to avoid exposure;

e) Health requirements;

f) Use of defensive clothing and transport and;

g) Appropriate respond to operation extremes, incidents and damages.

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